How to Get a XO Refund

If you purchased through the XO website:

1. Visit the XO website and log into your account.
2. Navigate to the ‘Account’ section, usually found in the top right corner.
3. Select ‘Billing History’ from the dropdown menu.
4. Find the transaction related to your membership, subscription, or bill.
5. Click on the ‘Request Refund’ link next to the transaction.
6. In the refund request form, clearly state that the service was not utilized or mention that the subscription renewed without your knowledge.
7. Provide any additional details that support your case, such as the date of unexpected renewal.
8. Submit the request.
9. Check your email for a confirmation of your refund request.
10. If you do not receive a response within a week, follow up with customer support.

If you purchased through PayPal:

1. Log in to your PayPal account.
2. Go to ‘Activity’ to view your transactions.
3. Find the transaction related to your XO purchase.
4. Click on the transaction to open details.
5. Select the option to ‘Report a Problem.’
6. Choose ‘I want to refund my payment’ as the reason for reporting.
7. Emphasize that the payment was unauthorized or not for a service you used.
8. Follow the prompts to complete the report.
9. Monitor your email for updates from PayPal regarding your refund status.

If you purchased through a mobile device (Apple App Store):

1. Open the Settings app on your device.
2. Tap on your name at the top to access your Apple ID.
3. Select ‘Subscriptions’ from the options listed.
4. Find your XO subscription and tap on it.
5. Scroll down and tap ‘Report a Problem.’
6. Select the reason for your refund, such as “I didn’t authorize this charge” or “The subscription was renewed without my knowledge.”
7. Follow the instructions and submit your request.
8. Check your email for a confirmation of your request from Apple.

If you purchased through Google Play:

1. Open the Google Play Store app on your device.
2. Tap the three horizontal lines in the top left corner to open the menu.
3. Select ‘Subscriptions.’
4. Find your XO subscription and tap on it.
5. Select ‘Cancel Subscription’ to halt the recurring payment.
6. After cancellation, go to this link: https://play.google.com/store/account.
7. Locate the XO transaction and click on it.
8. Select ‘Request a Refund’ and choose a reason, such as “The transaction was made without my consent”.
9. Submit your request and check your email for confirmation.

If you purchased through Amazon:

1. Log into your Amazon account.
2. Go to ‘Your Orders.’
3. Find the relevant transaction for XO.
4. Click on ‘Order Details’ and then select ‘Return or Replace Items.’
5. Choose a reason for the return, such as “Service not utilized” or “Renewed without notice”.
6. Submit the return request.
7. Follow any additional steps provided by Amazon.