Overview
Your Truly Gifts is all about making gifting special and personal. They offer a wide range of thoughtful gift options that cater to all occasions, whether it's a birthday, anniversary, or just to say 'thank you.' The best part is, many of their gifts can be customized, so you can add a personal touch to make your present truly unique. From fun gift boxes filled with goodies to personalized items that show you care, Your Truly Gifts covers it all. It's an easy way to find something meaningful for loved ones without the stress of shopping.
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The description is based on a friendly and approachable tone to make it relatable for everyday consumers looking for gift options.
How to Get a Your Truly Gifts Refund: Step by Step
If you purchased through Credit Card:
- Log in to your online banking account.
- Navigate to the ‘Transactions’ or ‘Account Activity’ section.
- Locate the charge from Your Truly Gifts.
- Select the transaction and look for an option labeled ‘Dispute’ or ‘Report a Problem.’
- Follow the prompts to dispute the charge—you may need to select a reason such as ‘Unauthorized Charge’ or ‘Service Not Received.’
- In the explanation field, mention that the membership automatically renewed without prior notice.
- Submit the dispute and make note of any reference numbers for follow-up.
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on ‘Activity’ at the top of the page.
- Find and select the transaction from Your Truly Gifts.
- Click on ‘Report a Problem.’
- Select ‘Item Not Received’ or ‘Significantly Not as Described.’
- Provide details explaining that the service was not used or was not as expected. Emphasize that you were not notified of the renewal.
- Submit your claim and keep a record of the communication.
If you purchased through the website directly:
- Visit yourstrulygr.com and log in to your account.
- Go to the ‘Account’ section, then click on ‘Billing’ or ‘Subscriptions.’
- Find the recurring charge for your membership or gift card transaction.
- Check for an option to ‘Request Refund’ or ‘Contact Support.’
- If requesting support, navigate to the ‘Contact Us’ section.
- Send a message stating that the service was not utilized. Mention the lack of notification regarding the renewal.
- Monitor your email for confirmation or further instructions regarding your refund request.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select 'Subscriptions.'
- Find the subscription for Your Truly Gifts and tap it.
- Scroll down to the bottom and tap ‘Report a Problem.’
- Choose a reason such as ‘Didn’t mean to subscribe’ or 'Service was not as described.'
- Clearly state that the renewal occurred without any notice as part of your message.
- Submit the report and await a follow-up email from Apple.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the menu icon (three horizontal lines) at the top left.
- Go to ‘Account’ and select ‘Purchase History.’
- Find the charge from Your Truly Gifts and tap on it.
- Tap on 'Report a Problem.'
- Select a reason such as ‘I didn't authorize this charge’ or ‘Service was not as described.’
- Clarify that the renewal was unexpected and the service was unused.
- Submit your report and keep track of the correspondence.
Phone
The phone is not available.
Tips and Tricks for Getting a Your Truly Gifts Refund
- Be Polite and Patient: Start your communication with a friendly tone, as aggressive language can be counterproductive.
- Document Everything: Keep records of your order details, communication, and any promises made by the company.
- Use Specific Language: Clearly state the reason for the refund request and refer to specific sections of their policies.
- Escalate if Needed: If you don’t receive a timely response, escalate your request to a supervisor or manager.
- Time Your Request: Submit your refund request just before the end of the month or quarter when customer service might be more lenient.
- Follow Up Regularly: Send polite follow-up emails or messages if you don’t hear back in a few days.
- Leverage Social Media: If communication falters, make a public post on social media platforms, tagging the company.
- Use Dispute Channels: As a last resort, mention that you’re considering filing a dispute with your payment processor.
- Share Your Experience: Post your story online to garner support and pressure the company by revealing their poor service.
- Personal Touch: Mention any emotional investment or significance the gift had, as this may garner more sympathy from the support staff.
Why Do People Request Refunds from Your Truly Gifts
- Item not received within the promised timeframe
- Incorrect item delivered
- Defective product received
- Item not as described on the website
- Change of mind after purchase
- Shipping issues affecting delivery
- Poor quality of the product
- Gift was unwanted by the recipient
- Multiple items ordered but one missing
- Customer service experience unsatisfactory
Your Truly Gifts Refund Script
Script
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Dear Your Truly Gifts Team,
I hope this message finds you well. I am reaching out regarding a billing issue with my recent order that resulted in an accidental charge. Unfortunately, I am quite dissatisfied with this situation and would like to request a refund for the erroneous charge.
I understand mistakes happen, and I appreciate your attention to this matter. Thank you for your prompt assistance, and I look forward to resolving this issue soon.
Best regards,
[Your Name]
Your Truly Gifts Refund Policy
Your Truly Gifts offers a 14-day return policy for unused and unopened items, with the customer responsible for shipping costs. If eligible, refunds will be issued to the original payment method once the return is processed.
The Easiest Way to Get a Your Truly Gifts Refund
If you’re frustrated trying to get a refund from Your Truly Gifts—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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