Is "HelloChinese" fraud?

The Guide to Understanding Why You Were Charged By “HelloChinese” and What To Do About It (hellochinese.cc)

Published

August 26, 2025

Updated

October 15, 2025

What is "HelloChinese"?

HelloChinese is a fun and interactive app designed to help you learn Mandarin Chinese. They offer various subscription plans that give you access to lessons, quizzes, and speaking exercises to boost your language skills. If you see a charge from HelloChinese, it’s likely for your subscription to these helpful services!

HelloChinese: The name of the restaurant or service where you made the purchase.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from HelloChinese?

Pricing:
HelloChinese offers a subscription model with the following tiers:
- Free version with limited features
- Monthly Subscription: $9.99/month
- Annual Subscription: $59.99/year (approx. $5/month)

Reasons why users feel the pricing is justified:

Comprehensive Content: Users appreciate the variety of lessons and exercises available, covering vocabulary, grammar, and pronunciation.
Interactive Learning: Many highlight the engaging methods, such as games and quizzes, which enhance retention.
Mobile Accessibility: Users enjoy being able to learn on-the-go with a user-friendly mobile app.
Free Trial: The availability of a free version allows users to test before committing financially.
Regular Updates: Continuous improvements and new content ensure the app stays relevant and effective.
Bilingual Support: Many users find the bilingual explanations helpful for understanding complex concepts.
User Community: Access to a community of learners provides additional motivation and support.
Customization: The app allows for personalized learning paths, catering to individual pace and goals.
Proficiency Tests: Users value built-in assessments to track their progress and retention.
Value for Money: Long-term users often cite the annual plan as cost-effective compared to other language-learning services.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the hellochinese.cc via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the hellochinese.cc refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with hellochinese.cc, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

HelloChinese Customer Service Info

If you need assistance, here's how you can get in touch with HelloChinese's support team.

Phone

The phone is not available.

support@hellochinese.cc

Site

https://support.hellochinese.cc/hc/en-us

Get help with your refund

"This app saved me $127 in minutes"

What other ways do charges from HelloChinese show up?

HelloChinese HelloChinese CC HelloChinese Education HelloChinese App HelloChinese Subscription HelloChinese Learning HelloChinese Language

The Easiest Way to Cancel HelloChinese

If you're frustrated trying to cancel your subscription, membership, or bill from HelloChinese—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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