Is "PLANT IN THE BOX SHOP" fraud?

The Guide to Understanding Why You Were Charged By “PLANT IN THE BOX SHOP” and What To Do About It (plantinthebox.com)

Published

September 2, 2025

Updated

September 3, 2025

What is "PLANT IN THE BOX SHOP"?

Plant in the Box offers a fun subscription service for plant lovers, delivering unique plants right to your doorstep every month. They focus on making it easy for anyone to enjoy greenery at home, and you might see a charge from them for your ongoing subscription or one-time purchases. It’s a great way to bring life into your space without the hassle of finding plants yourself.

PLANT: This likely refers to the type of items sold at the store, which can include plants or gardening supplies.
IN THE BOX: This part may indicate that the items sold are pre-packaged or ready-to-use, suggesting convenience for the customer.
SHOP: This indicates the type of business or store where the transaction took place, which is a retail outlet specializing in plants or gardening products.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from plantinthebox?

Subscription Fees: Users may sign up for a subscription service that delivers plants regularly, resulting in recurring charges.
One-Time Purchases: Customers may make individual purchases of plants or related items, leading to charges that reflect their selected products.
Shipping Costs: Charges may also include shipping and handling fees for ordered items, which can be a surprise if not noted during checkout.
Accidental Orders: Some users report mistakenly placing orders, resulting in unexpected charges on their accounts.
Promotion Auto-Renewals: Users taking advantage of promotional deals may find that they automatically enroll in paid plans, leading to charges they didn’t anticipate.
Additional Services: Charges could arise from opting for add-ons like plant care services or extended warranties.
Currency Conversion Fees: International customers may encounter additional charges due to currency exchange rates, which can make amounts appear higher than expected.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the plantinthebox.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the plantinthebox.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with plantinthebox.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

plantinthebox Customer Service Info

If you need assistance, here's how you can get in touch with plantinthebox's support team.

Phone

The phone is not available.

support@plantinthebox.com

Site

https://www.plantinthebox.com/contact

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What other ways do charges from plantinthebox show up?

PLANTINBOX PLANT IN THE BOX PLANT IN BOX PLANTBOX CUST1234-PLANT PIB-ORDER-5678 PLANT-PURCHASE-XYZ PINPOS-PLANT SHOPPLANTINBOX PLANTINBOX-ORDER PLANT-BOX-TRANS PIB-TRANS-ID-001 PIB-RECURRING-ABC PLANTINBOX-RENEWAL

The Easiest Way to Cancel plantinthebox

If you're frustrated trying to cancel your subscription, membership, or bill from plantinthebox—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

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