Apex Hosting provides Minecraft server hosting along with support for many other games. Their service includes unlimited player slots, live chat support, DDoS protection, automatic backups, fast hardware, and more. Customers subscribe to their hosting plans which can be billed monthly or quarterly, with a discount available for quarterly payments. They offer different RAM options to fit your needs and have instant server setup and easy game switching.
The cancellation process requires logging into the billing area to cancel the service and manually canceling any active PayPal subscriptions. While fairly straightforward, it does require taking multiple steps, including ensuring PayPal subscriptions are canceled since Apex Hosting only attempts to do this automatically.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Apex Hosting subscription.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
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Tips and Tricks for Getting a Apex Hosting Refund
Always download all server files and backups before initiating cancellation to avoid losing data permanently.
Cancel subscription in billing panel but also disable any automatic payments on PayPal or your payment provider to prevent unnoticed charges.
Cancel close to the end of your billing period to maximize your paid service time before it stops.
Confirm cancellation via Apex Hosting support through their ticket or chat system to ensure your request is processed and documented.
Use polite but firm language when requesting cancellation, stating you want to avoid automatic renewals and charges.
If support is unresponsive or refuses, escalate politely by asking to speak with a supervisor or manager.
Check if there are any active refunds or credits on the account before canceling to avoid losing them.
Monitor your bank and PayPal accounts after cancellation to ensure no extra charges are made and dispute unauthorized charges promptly.
Follow up with support if the service does not end after the billing period as expected.
Engage with user forums like Reddit for shared tips and current experiences as Apex Hosting processes may change.
Why Do People Request Refunds from Apex Hosting
Unexpected Charges: Customers have been charged for a full year or ongoing subscriptions without clear notification.
Difficulty in Cancelling: Issues where users thought they cancelled services but did not, leading to continued billing.
No Refunds after Short Window: Refund policy typically allows refunds only within 7 to 30 days, after which no refunds are given even for unused services.
Poor Customer Support: Complaints about unhelpful, unresponsive, or even hostile customer service when requesting refunds or cancellations.
Overcharging: Billing errors such as being charged for add-ons or plans not used or requested.
Server Problems: Performance issues like high ping or server problems, leading customers to cancel.
Account or Service Mismanagement: Issues with server theft, unauthorized access, or miscommunication regarding services purchased.
Non-refunded Overpayments: Payments continuing after cancellation, especially via PayPal, with incomplete refunds due to payment platform limitations.
Refund Process Barriers: Tight deadlines and conditions for refund requests frustrate customers.
Lack of Service Usage Before Cancellation: Customers requesting refunds for unused or inactive servers, often denied after the refund window.
Apex Hosting Refund Script
Script
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Dear Apex Hosting, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Apex Hosting Refund Policy
Apex Hosting allows cancellations either immediately or at the end of the billing period through their WHMCS billing area, but clients must also cancel any active PayPal subscriptions themselves. Refunds are only eligible within 7 days of server creation and require probable cause; cancellation requests are not considered refund requests, which must be applied for separately within the refund period. Apex Hosting is not responsible for payments made through automatic subscription services if clients fail to cancel them properly.
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The Easiest Way to Get a Apex Hosting Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Apex Hosting—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Apex Hosting allows you to cancel your subscription either immediately or at the end of the billing period through their billing system. However, you need to manually cancel any active PayPal subscriptions to avoid unintended payments, as Apex Hosting is not responsible for payments through automatic subscriptions. Refunds are only available within 7 days of server creation and cancellation requests do not automatically trigger refunds, so watch out for the 7-day refund window and be cautious about manually stopping PayPal payments to avoid extra charges.
Unexpected Charges: Customers have been charged for a full year or ongoing subscriptions without clear notification.
Difficulty in Cancelling: Issues where users thought they cancelled services but did not, leading to continued billing.
No Refunds after Short Window: Refund policy typically allows refunds only within 7 to 30 days, after which no refunds are given even for unused services.
Poor Customer Support: Complaints about unhelpful, unresponsive, or even hostile customer service when requesting refunds or cancellations.
Overcharging: Billing errors such as being charged for add-ons or plans not used or requested.
Server Problems: Performance issues like high ping or server problems, leading customers to cancel.
Account or Service Mismanagement: Issues with server theft, unauthorized access, or miscommunication regarding services purchased.
Non-refunded Overpayments: Payments continuing after cancellation, especially via PayPal, with incomplete refunds due to payment platform limitations.
Refund Process Barriers: Tight deadlines and conditions for refund requests frustrate customers.
Lack of Service Usage Before Cancellation: Customers requesting refunds for unused or inactive servers, often denied after the refund window.
Apex Hosting account login credentials (username and password)
Access to the WHMCS billing area (https://billing.apexminecrafthosting.com/)
Identification of the service or subscription you wish to cancel in your billing dashboard
Active PayPal account access (if payment was made using PayPal) to manually cancel recurring payments
Ability to submit a cancellation request from your account within the billing area
Knowledge of the cancellation timing preference (immediate or at end of billing period)
Before cancelling your Apex Hosting subscription, it's important to know you must cancel any active PayPal subscriptions separately and also process the cancellation via their billing area. Once cancelled, your server and all associated data including your Minecraft worlds are typically terminated, so make sure to download and back up all your server files beforehand to avoid data loss. Cancellation requests do not automatically trigger refunds unless requested within 7 days of server creation. Additionally, if you have an automatic payment subscription through Stripe or PayPal, you're responsible for ensuring those are canceled as Apex Hosting is not responsible for unintended charges after cancellation.
Apex Hosting allows cancellations either immediately or at the end of the billing period through their WHMCS billing area, but clients must also cancel any active PayPal subscriptions themselves. Refunds are only eligible within 7 days of server creation and require probable cause; cancellation requests are not considered refund requests, which must be applied for separately within the refund period. Apex Hosting is not responsible for payments made through automatic subscription services if clients fail to cancel them properly.
To cancel your Apex Hosting subscription, you need to log into your billing area, which requires your password for authentication. There doesn't appear to be an option to cancel subscriptions via phone or unauthenticated chat support. If you don't remember your password, you can reset it using this URL: https://billing.apexminecrafthosting.com/password/reset. So, having your password or the ability to reset it is necessary to cancel your Apex Hosting subscription.
We've actually written a step by step guide on how to get a refund from Apex Hosting. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Apex Hosting subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Apex Hosting account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Apex Hosting online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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