1 - Log in to your BrandArmy account at brandarmy.com.
2 - Navigate to the Account Settings section.
3 - Select Subscription Management from the menu.
4 - Locate the subscription you wish to cancel.
5 - Click on Cancel Subscription.
6 - Follow the on-screen prompts to confirm cancellation.
7 - You will receive a confirmation email once the cancellation is processed.
BrandArmy is a platform where fans can support their favorite creators by subscribing to their content or buying digital extras. Creators have full control over their subscription prices and can choose from various ways to make money, like livestreaming or message pay-to-view. The subscription billing happens every 30 days, and even if you cancel early, you keep access for the rest of the billing period. So if you see a charge from BrandArmy, it's likely for a monthly subscription or other paid content from a creator you support.
The subscription cancellation for BrandArmy is moderately difficult because users must cancel before the monthly renewal date and typically need to contact customer support or follow a deletion process that is not instant or clearly self-service on the main site. While there is a relatively straightforward account deletion mechanism, canceling just the subscription without account deletion seems to require prior knowledge of the renewal date and possibly contacting support, which adds complexity.
Estimated Time
On average, it takes 30 minutes0030 minutes to cancel a BrandArmy subscription.
How to Contact BrandArmy
If you need assistance, here's how you can get in touch with BrandArmy's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a BrandArmy Refund
Contact support via multiple channels: Use email, phone calls, and social media to reach BrandArmy's customer service for cancellation.
Be clear and firm: Clearly state your intention to cancel immediately and request confirmation in writing.
Escalate if needed: If initial contact doesn't work, escalate to supervisors or managers and mention reporting to consumer protection agencies.
Use specific cancellation language: Use phrases like "Cancel my subscription effective immediately" and "Do not charge me further."
Time your cancellation: Try to cancel well before the billing cycle renews to avoid unwanted charges.
Document interactions: Keep records of all communication attempts and responses as evidence if disputes arise.
Use bank or credit card blocks: If all else fails, consider contacting your bank to block further payments or mark charges as unauthorized.
Why Do People Request Refunds from BrandArmy
Receiving defective or damaged items
Products not meeting personal expectations/preferences
Receiving wrong items shipped by BrandArmy
BrandArmy Refund Script
Script
Copy
Dear BrandArmy, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About BrandArmy
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BrandArmy Refund Policy
BrandArmy subscriptions automatically renew monthly, and to avoid being billed for the next cycle, you must cancel your subscription before the monthly renewal date. All sales are final, and refunds are generally not offered unless requested within 10 days of the charge and approved at BrandArmy's discretion. Users can cancel through their account settings or contact BrandArmy for assistance with cancellations.
Get help with your refund
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The Easiest Way to Get a BrandArmy Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from BrandArmy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
BrandArmy subscriptions automatically renew every month, and you must cancel before the renewal date to avoid being charged for the next period. All sales are final with no refunds offered except at BrandArmy's sole discretion, and refund requests must be made within 10 days of the card charge date. This means you should be careful to cancel on time as there are no guarantees of refunds or flexibility, which can be a pain point if not managed properly.
Receiving defective or damaged items
Products not meeting personal expectations/preferences
Receiving wrong items shipped by BrandArmy
Account login credentials (email and password associated with your BrandArmy account)
First and last name
Subscription or membership details (which subscription or creator you want to cancel, if applicable)
Order number or billing information (from the charge or invoice, if requesting a refund or identifying a specific bill)
Reason for cancellation (optional, but may be requested by support or during the process)
Confirmation of cancellation (may require confirming your intent via a confirmation step or email)
Before cancelling a BrandArmy subscription, be aware that all subscriptions renew automatically every month unless you cancel. Upon cancellation, you will lose complete access to your BrandArmy account and its features, and this action cannot be reversed. If you cancel before an order ships, you can request a refund, and BrandArmy processes refunds within 7 to 14 business days after receiving and inspecting returned items. Additionally, the refund timeframe can vary based on banking processes. For cancellation ease, BrandArmy offers support services and the Chargeback service can assist in cancelling subscriptions and securing refunds.
BrandArmy subscriptions automatically renew monthly, and to avoid being billed for the next cycle, you must cancel your subscription before the monthly renewal date. All sales are final, and refunds are generally not offered unless requested within 10 days of the charge and approved at BrandArmy's discretion. Users can cancel through their account settings or contact BrandArmy for assistance with cancellations.
To cancel your BrandArmy subscription, you typically need to be logged into your account, which implies needing access via your password or email magic link. BrandArmy uses a passwordless login system where you receive a 'magic link' via email to access your account. This link acts as your login and password reset method, which you can request anytime at brandarmy.com by choosing 'Log In' and submitting your email. If you have trouble, you can also contact BrandArmy support via their chat feature or email for help with cancellation or login issues.
We've actually written a step by step guide on how to get a refund from BrandArmy. Check it out!
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your BrandArmy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your BrandArmy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel BrandArmy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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