1 - Log into your MyBroadbandAccount at the Conexon Connect website.
2 - Navigate to the Manage Services section.
3 - Select Cancel Subscription for the service you wish to terminate.
4 - Follow the prompts to confirm cancellation.
5 - For assistance, call 1-844-542-6663 to speak with customer service, or email support@conexonconnect.com.
How to Cancel bill on a Customer Call
1 - Call 1-844-542-6663 to reach customer support.
2 - Request cancellation of your service.
3 - Provide any necessary account information for verification.
4 - Follow the representative's instructions to complete the cancellation process.
Conexon Connect offers simple services like broadband internet, phone service, and TV (DIRECTV) for homes and businesses. If you're getting billed by them, it's likely for internet or phone service you signed up for. You can manage your account, pay bills, and set up auto-pay easily through their online portal called MyBroadbandAccount. They also have convenient options to pay, like online, at Walmart, or by mail, and they provide customer support to help with any billing or service questions.
The cancellation process for Conexon Connect requires the consumer to call a dedicated phone number or visit the company office in person, which is straightforward but not instant or fully online, making it moderately easy but with some effort required.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a bill subscription.
How to Contact bill
If you need assistance, here's how you can get in touch with bill's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a bill Refund
Send an email to cancel stating their broken system and threaten chargebacks with your credit card.
Use virtual credit cards (e.g., Privacy.com) to pause or stop charges to subscriptions.
Check local state laws like California's requiring online cancellation and try changing your account location to such states.
Block charges via your bank or cancel your credit card if traditional cancellation fails.
Document all cancellation attempts including names of representatives, times, and dates; follow up with emails.
Call multiple customer service representatives until someone processes your cancellation.
Send certified postal mail requests to the original signup location, including your details and reasons for cancellation.
Keep all communication evidence to dispute unauthorized charges later with your bank or credit card company.
Visit physical locations in person to demand cancellation when possible.
Use prepaid cards or PayPal for subscriptions to control payments and make cancellation easier.
Threaten chargebacks to banks or credit card companies if the company makes cancellation difficult.
Avoid harming your credit score by not letting payments fail intentionally.
Cancel memberships before billing dates to avoid charges for the next period.
Freeze accounts temporarily if you have outstanding balances and want to stop payments before cancelling.
Why Do People Request Refunds from bill
Unaddressed product bugs frustrate users and cause cancellations.
Unmet value from the product or service due to lack of onboarding or evolving customer needs.
Checkout friction such as complicated or slow checkout processes.
Payment failures like expired cards causing involuntary churn.
Inability to downgrade, upgrade, or pause subscriptions to fit customer needs.
Customers no longer need the service after fulfilling their needs.
Economic pressures leading to cancellation of discretionary subscriptions.
Migration to competitors due to experience or price sensitivity.
Product's inability to grow with customers’ evolving needs causing them to switch.
bill Refund Script
Script
Copy
Dear bill, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About bill
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bill Refund Policy
Conexon Connect requires customers to call and request service disconnection, after which they receive an email with equipment return instructions and a UPS shipping label. Customers must return all issued equipment within 15 days of disconnection to avoid a $500 leased equipment fee. Failure to pay invoices may result in service disconnection after a 60-day notice, and service restoration requires payment of past dues plus a reconnect charge.
Get help with your refund
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The Easiest Way to Get a bill Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from bill—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
When canceling your Conexon Connect subscription, be aware that you must call customer care or visit their office to disconnect the service. You are responsible for returning any issued equipment within 15 days to avoid a hefty $500 leased equipment fee. There is no explicit mention of early termination fees or contract lock-ins, but the equipment return policy is a critical point to avoid unexpected charges.
Unaddressed product bugs frustrate users and cause cancellations.
Unmet value from the product or service due to lack of onboarding or evolving customer needs.
Checkout friction such as complicated or slow checkout processes.
Payment failures like expired cards causing involuntary churn.
Inability to downgrade, upgrade, or pause subscriptions to fit customer needs.
Customers no longer need the service after fulfilling their needs.
Economic pressures leading to cancellation of discretionary subscriptions.
Migration to competitors due to experience or price sensitivity.
Product's inability to grow with customers’ evolving needs causing them to switch.
Service account number
Service billing address
Telephone number including area code
Name on the account
Email address associated with the account
Written notice of cancellation (as required by their terms, which can be delivered in person, by telephone, or in writing)
Proof of identity (may be required for verification)
Final payment details (if there’s an outstanding balance or final bill to settle)
Date you want cancellation to take effect
Before cancelling your subscription with Conexon Connect, it's important to know that you must return any equipment provided (such as ONTs, routers, mesh devices, and cables) at your own responsibility. You will get an email with return instructions and a shipping label after calling to disconnect. If equipment is not returned within 15 days of disconnection, a $500 leased equipment fee will be charged to your account. Additionally, if you have any outstanding payments, service will be disconnected after late notices, and payment is required to restore service, including possible reconnect fees.
Conexon Connect requires customers to call and request service disconnection, after which they receive an email with equipment return instructions and a UPS shipping label. Customers must return all issued equipment within 15 days of disconnection to avoid a $500 leased equipment fee. Failure to pay invoices may result in service disconnection after a 60-day notice, and service restoration requires payment of past dues plus a reconnect charge.
To cancel your subscription with Conexon Connect, you will need access to your account, which requires a password. Currently, Conexon Connect has transitioned to a new billing platform called MyBroadbandAccount, and you will need to set up a new account and password as part of this transition. Password reset instructions and account setup details will be emailed to you approximately around August 6 after the platform transition. There is no direct reset password URL available on the site; password resets are done via the instructions sent by email after the transition.
We've actually written a step by step guide on how to get a refund from bill. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your bill subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your bill account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel bill online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
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trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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