Can I Cancel DraftKings at Any Time?

DraftKings requires users to cancel their subscription at least one day before the next billing cycle to avoid being charged for the following cycle, which could be a pain point if you miss that window. There are no refunds or credits for partial subscriptions unless you voluntarily self-exclude or enter a cooling-off period, which cancels the subscription and provides a prorated refund but also results in permanent forfeiture of any unused bonuses or rewards. Additionally, failing payment may lead to suspension or termination of access, and cancelling after a discount or trial period without timely cancellation will result in charges; no lock-ins or early-cancellation fees are explicitly mentioned, but the automatic billing and prorated credit conditions create some constraints on cancellation.

Why Do People Cancel DraftKings?

Eligibility restrictions: DraftKings limits participation for sharp bettors or those with an edge, frustrating users.Responsible gambling concerns: Increased engagement from subscriptions can lead to unhealthy betting behaviors.Promotion of risky bets: The service incentivizes more parlay bets, which statistically lead to losses over time.Limited accessibility: Available only in New York and to select users, causing dissatisfaction.Unhonored promotions: Users have reported promotions or bonuses not being applied as promised.Account access issues: Complaints about being locked out of accounts after refund requests.Refund disputes: Customers experience difficulty obtaining refunds for deposits or subscription payments.Billing issues: Complaints about billing errors or unauthorized charges.Poor customer service: Users report unresolved complaints, unsatisfactory responses, or lack of response from support.

What Information Do I Need to Cancel DraftKings?

DraftKings account login credentials (email and password)Access to your account or billing section on the DraftKings website or appSubscription or membership details (e.g., type of subscription, start date)Transaction details (such as order number, transaction date, and amount paid)Contact information (registered email address, phone number)Method of purchase (e.g., via DraftKings site, Apple App Store, or Google Play)Apple ID or Google Account credentials if purchased through those platformsReason for cancellation (optional, may be requested in forms or support chat)Documentation of communications (e.g., screenshots, email records, or chat logs)DraftKings customer support contact info (if direct assistance is needed: chat, support form, or phone at +1 855-357-2377)

What Should I Know Before Cancelling DraftKings?

Before cancelling a DraftKings subscription, know that you will retain access to the service until the end of your current billing cycle, but after that, your access ends. If you voluntarily exclude yourself from play or enter a cooling-off period, your subscription is cancelled immediately, and you lose access to any Bonus Rewards, Offers, prizes, winnings, credits, and other benefits, with unused rewards forfeited. DraftKings may also terminate or suspend your subscription instantly for violating terms, cutting off your access to all features and services. Refunds are limited to partial refunds only if you self-exclude or enter a cooling-off period, and there are no credits for partial subscriptions after cancellation.

What is DraftKings's Cancellation Policy?

DraftKings allows you to manage and cancel subscriptions like DraftKings Sportsbook Plus by visiting the DK Shop on their website. For account closures, users can permanently close their DraftKings account at any time through customer service. Specific detailed cancellation terms are accessible through DraftKings support channels.

Do I Need My DraftKings Password to Cancel?

To cancel your subscription or close your account on DraftKings, you generally need to be logged in, which requires your password. When closing your account, you will be asked to re-enter your password to confirm the action. If you have forgotten your password, you can reset it using this link: https://myaccount.draftkings.com/resetpasswordemail. This process ensures your account security and prevents unauthorized cancellations.

Can I Get a Refund from DraftKings?

We've actually written a step by step guide on how to get a refund from DraftKings. Check it out!

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How To Cancel Your DraftKings Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on December 20, 2025

5 min read

Difficulty

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Canceling a DraftKings subscription is relatively straightforward by navigating to your account and following the cancellation instructions. However, it is slightly cumbersome due to the lack of refunds and the need to manage subscription through account settings, but overall it is not very hard.

Estimated Time

On average, it takes 00 15 minutes to cancel a DraftKings subscription.

How to Contact DraftKings

If you need assistance, here's how you can get in touch with DraftKings's support team.

Phone

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your DraftKings subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your DraftKings account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel DraftKings online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.