Table of Contents
- Overview
- Difficulty
- Savings Calculator
- Estimated Time
- How to Contact ExploreLearning
- Disclaimer
- ExploreLearning Refund Policy
- Pricing Plans
- Frequently Asked Questions
- Comments
Table of Contents
Cancellation Activity
Loading activity...
How to Cancel ExploreLearning
The Ultimate Step by Step Guide to Cancelling a ExploreLearning Subscription
or Membership (explorelearning.com )
or Membership (explorelearning.com )
By
How to Cancel ExploreLearning on ExploreLearning directly
1 - Log in to your ExploreLearning account.
2 - Navigate to the Account Settings section.
3 - Locate the Membership or Subscription option.
4 - Click on Cancel Membership.
5 - Follow the prompts to confirm your cancellation.
6 - You will receive a confirmation email regarding the cancellation.
How to Cancel ExploreLearning on Apple
1 - Open the Settings app on your device.
2 - Tap on your name at the top.
3 - Select Subscriptions.
4 - Find and tap on ExploreLearning from the list of subscriptions.
5 - Tap on Cancel Subscription.
How to Cancel ExploreLearning on Google Play
1 - Open the Google Play Store.
2 - Tap on the profile icon in the top right corner.
3 - Select Payments & subscriptions.
4 - Tap on Subscriptions.
5 - Find and select ExploreLearning.
6 - Tap on Cancel Subscription.
How to Cancel ExploreLearning on a different source
1 - Contact ExploreLearning customer support.
2 - Request cancellation of your subscription.
3 - Provide any necessary information such as account details.
Overview
ExploreLearning offers supplemental online learning tools for K-12 students focused on math and science. Their main products include Gizmos (virtual math and science simulations), Reflex (mastery of math facts), Frax (teaching fractions), and Science4Us (science activities for younger students). Customers typically get billed through annual prepaid subscriptions, which can be paid by purchase order, credit card, check, or wire transfer. If someone is seeing a charge from ExploreLearning, it's likely for access to one of these educational products or services they have subscribed to.
Difficulty
12345678910
Easy Medium Very Hard
The cancellation process requires the consumer to notify ExploreLearning in writing by the 23rd of the month, which can be somewhat cumbersome and requires advance planning. The need to communicate with a center manager beforehand, combined with the strict deadline, adds to the cancellation difficulty compared to instant or online cancellations.
Estimated Time
How to Contact ExploreLearning
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Savings Calculator
Find out how much you could save
$
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
What People Say About ExploreLearning
Have you used ExploreLearning? Share your
experience by leaving a review.
ExploreLearning Refund Policy
ExploreLearning's cancellation policy allows purchasers to terminate their accounts anytime by sending a signed request via email, fax, or mail. Refund requests must be made in writing within 30 days of purchase, and accounts cannot have been accessed numerous times; refunds are generally not available after 30 days or for heavy usage except for access problems. All subscriptions are prepaid annually, and failure to pay may result in suspension or termination of access.
Get help with your refund
"This app saved me $127 in minutes"
Loading pricing information...
Frequently Asked Questions
ExploreLearning requires written notice to cancel or amend a membership by the 23rd of the month, with cancellation taking effect from the 1st of the following month. If notice is given after the 23rd, you will be liable for the next month's fee, which can be a landmine for users expecting immediate cancellation. Additionally, at least 7 days' notice is required to cancel or reschedule a booked session. There are no explicit mentions of early-cancellation fees or lock-in contracts, but the timing restrictions on notice can feel restrictive.
- Technical issues: Persistent connection problems with the online portal causing disruption in learning sessions.
- Lack of effective support: Poor customer service and reluctance to issue refunds despite service disruptions.
- Confusing progress tracking: The system for monitoring progress and homework is not clear to students or parents.
- Inadequate teaching approach: Staff providing answers rather than encouraging independent participation.
- Misleading program claims: The 11 plus programme involves group teaching where some children do not actively participate.
- Poor educational outcomes: Students reported to have worsened in core subjects like Maths and English after program participation.
- Negative effects on concentration and memory: High reliance on multimedia and computer-based tuition impacting children's ability to concentrate and retain information.
- High cost compared to free alternatives: Expensive subscription fees relative to free educational resources like BBC Bitesize.
- Lack of physical/written work and feedback: Minimal handwritten work which is not marked or reviewed.
- Cancellation without communication: Some users cancel subscriptions without providing clear reasons or notifying the service provider.
- Full name of subscriber
- Username or account information
- Written notice of cancellation (must be provided on or before the 23rd of the month)
- Associated product or membership details
- Reason for cancellation or refund (typically required for refund requests)
- Signature (if sending a cancellation request by mail or fax)
- Preferred contact method (e.g. email, fax, or post)
- Date of cancellation notice
Before cancelling your ExploreLearning subscription, know that you will lose access to all shared users, classes, and institutions associated with your account. Accounts for these users will be marked as deleted, and they will no longer be able to log in unless data is re-shared. Specifically, for integrations like Clever and OneRoster, users will lose access immediately upon stopping sharing or sending empty files. Any student assessment results from Gizmos linked to deleted classes will also be removed at the end of the academic session. Consider these before cancelling to avoid losing valuable data and access to key educational features.
ExploreLearning's cancellation policy allows purchasers to terminate their accounts anytime by sending a signed request via email, fax, or mail. Refund requests must be made in writing within 30 days of purchase, and accounts cannot have been accessed numerous times; refunds are generally not available after 30 days or for heavy usage except for access problems. All subscriptions are prepaid annually, and failure to pay may result in suspension or termination of access.
To cancel your ExploreLearning subscription, you need to send a signed request via email to sales@explorelearning.com or fax it to the provided number. There is no direct mention that you need your password to cancel, so it appears you can cancel without logging in or using a password. However, if you do need to reset your password for any reason, you can do so by going to the Educator Login page and clicking on "Forgot your username or password?" at https://help.explorelearning.com/en/articles/9231060-retrieving-your-username-and-password.
We've actually written a step by step guide on how to get a refund from ExploreLearning. Check it out!
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your ExploreLearning subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your ExploreLearning account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel ExploreLearning online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Start reclaiming your money today with Chargeback
ExploreLearning May Show Up On Your Statement As:
EXPLORELEARNING EXPLORE LRN EXPLORELEARNING.COM EXPLORE LEARNING LLC EXPLORE LEARNING GIZMOS
Cancellation Activity
Loading activity...
Get help with your refund
"This app saved me $127 in minutes"
Chargeback can help you cancel subscriptions and get refunds
- Find unwanted sneak subscriptions
- We'll cancel them for you and even try to get you a refund
Relevant Posts
Recent Posts
No recent posts available
Bella
★ ★ ★ ★ ★
✓ 10,000+ subscriptions cancelled
✓ Cancellation Expert
6 cancellation experts online right now
Too good to pass up, right? Start saving now.
4.6 ★ on App Store
.svg)
4.6 ★ on Google Play
.png)
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers.
² Average requests times may vary depending on volume of requests
Comments (0)