Gorillas is an on-demand grocery delivery service that allows users to shop for groceries online and have them delivered to their doorstep in as little as 10 minutes. Gorillas operates its own network of warehouses and delivery riders, enabling it to offer fast and reliable delivery of a wide range of grocery items. The service is available via the Gorillas app, which is available for download on iOS and Android devices. Gorillas primarily targets urban consumers who value convenience and speed in their grocery shopping experience.
In terms of refunds, Gorillas has a customer-friendly policy that allows users to receive a refund for any items that they are not satisfied with. Users can request a refund directly within the Gorillas app, and Gorillas' customer support team will review the request and issue a refund if deemed appropriate. Gorillas also offers a "no questions asked" refund policy for any items that arrive damaged, expired, or otherwise unfit for consumption. In these cases, users can receive a full refund for the affected items.
Overall, Gorillas is a fast and convenient grocery delivery service that offers a range of products at competitive prices. With its customer-friendly refund policy, users can shop with confidence knowing that they can receive a refund for any items that do not meet their expectations.
Gorillas is committed to providing its users with high-quality grocery products and delivery services. If a user is not satisfied with any item they have received, Gorillas offers a straightforward and customer-friendly refund policy. To request a refund, users can go to the order in question in the Gorillas app and click on the "request refund" button. Users will be prompted to provide a reason for the refund request, and Gorillas will review the request within 24 hours.
In the event that a user receives an item that is damaged, expired, or otherwise unfit for consumption, Gorillas offers a "no questions asked" refund policy. Users can simply request a refund for the affected item(s) and will receive a full refund without the need for further explanation. Gorillas takes responsibility for any quality issues and works to ensure that users are fully satisfied with their experience.
Gorillas also offers a refund policy for delivery fees in certain circumstances. For example, if a delivery is significantly delayed or if the rider encounters an issue that prevents them from completing the delivery, users may be eligible for a refund of the delivery fee. Users can contact Gorillas' customer support team to request a refund in these cases.
Overall, Gorillas' refund policy is designed to be transparent and customer-friendly. With its easy-to-use app and fast delivery times, Gorillas strives to provide users with a seamless and stress-free grocery shopping experience.
Gorillas doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Gorillas' website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
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After a user requests a refund through the Gorillas app, the refund review process typically takes around 24 hours to complete. During this time, Gorillas will review the user's request and assess the reason for the refund. If the refund request is approved, the user will typically receive their refund within 5-7 business days, depending on their payment method.
It's worth noting that in some cases, the refund process may take longer if additional information is needed or if there are technical issues that need to be resolved. However, Gorillas' customer support team is available to assist users with any issues that may arise during the refund process and works to ensure that refunds are processed as quickly as possible.
Overall, Gorillas aims to provide a fast and efficient refund process for its users. With its commitment to quality and customer satisfaction, Gorillas strives to make the refund process as easy and stress-free as possible.
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