2 - Log in to your account using your credentials.
3 - Navigate to the Account Settings.
4 - Select the Subscription section.
5 - Click on Cancel Membership option.
6 - Follow the on-screen instructions to confirm the cancellation of your subscription.
How to Cancel Gorillas on the App (iOS)
1 - Open the App Store on your device.
2 - Tap on your profile picture in the top right corner.
3 - Select Subscriptions.
4 - Find and tap on your Gorillas Subscription.
5 - Tap on Cancel Subscription and confirm your choice.
How to Cancel Gorillas on the App (Android)
1 - Open the Google Play Store on your device.
2 - Tap on the menu icon in the top left corner.
3 - Select Subscriptions.
4 - Locate and select your Gorillas Subscription.
5 - Tap on Cancel Subscription and confirm your decision.
Gorillas is a quick grocery delivery service that brings fresh food and everyday essentials right to your door in just minutes. They offer subscription options that let you get your groceries regularly without the hassle of reordering every time. If you see a billing from them, it’s likely from a recent order or a subscription fee for frequent deliveries, making shopping super easy and convenient.
Cancelling a subscription with Gorillas typically requires navigating their app or website, which can be straightforward for tech-savvy users but may pose a challenge for others. Additionally, customer service involvement might be needed in some cases, adding to the complexity.
Estimated Time
On average, it takes 20 minutes0020 minutes to cancel a Gorillas subscription.
How to Contact Gorillas
If you need assistance, here's how you can get in touch with Gorillas's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Gorillas Refund
Document everything: Keep records of communications, including dates, times, and names if possible.
Contact support immediately: Reach out through official channels like chat or email for quicker responses.
Use a friendly tone: Start your communication casually to avoid raising any red flags about your intent to cancel.
Ask about retention offers: Inquire if there are any special offers that might convince you to stay.
Specify your reason: Clearly state why you want to cancel; issues with service or pricing can lead to better offers.
Be persistent: If the first representative can't assist you, politely ask to escalate the issue to a supervisor.
Timing matters: Try to call during off-peak hours for better chances of getting someone who can help.
Try multiple methods: Use different communication methods like email, chat, and phone to cover all bases.
Use social media: Sometimes, airing your issue publicly on platforms like Twitter gets quicker responses.
Follow up: If you don’t get a confirmation of cancellation, send a follow-up to ensure it has been processed.
CANCEL NOW: If your service allows it, cancel directly through the app or website; follow up to confirm.
Why Do People Request Refunds from Gorillas
High prices for delivery fees or products.
Infrequent usage of the service.
Poor customer service experience.
Delivery delays or inconsistent timing.
Limited product selection or availability.
Changes in personal financial situations.
Moving to a different area outside their service zone.
Quality of products received not meeting expectations.
Better alternatives available in the market.
Promotional offers ending or no longer valid.
Frequent technical issues with the app or website.
Subscription automatic renewal without proper communication.
Desire to simplify finances and eliminate unnecessary bills.
Change in personal preferences for grocery shopping methods.
Lack of flexibility in subscription terms.
Gorillas Refund Script
Script
Copy
Dear Gorillas, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Gorillas
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0 reviews
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Gorillas Refund Policy
Gorillas (gorillas.io) allows members to cancel their subscription at any time without penalties, effective immediately. Users can manage their subscription settings through their account, ensuring a hassle-free cancellation process.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Gorillas Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Gorillas—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
While you can typically cancel your subscription at any time with Gorillas, be aware of potential pitfalls such as automatic renewal terms, which could unexpectedly extend your subscription if not canceled before a specific period. Additionally, watch for any fine print regarding early-cancellation fees or conditions that could complicate the process, leaving you obligated beyond your intended period.
High prices for delivery fees or products.
Infrequent usage of the service.
Poor customer service experience.
Delivery delays or inconsistent timing.
Limited product selection or availability.
Changes in personal financial situations.
Moving to a different area outside their service zone.
Quality of products received not meeting expectations.
Better alternatives available in the market.
Promotional offers ending or no longer valid.
Frequent technical issues with the app or website.
Subscription automatic renewal without proper communication.
Desire to simplify finances and eliminate unnecessary bills.
Change in personal preferences for grocery shopping methods.
Lack of flexibility in subscription terms.
Email address associated with the account
Password for the account
Account number or subscriber ID
Billing address on file
Reason for cancellation
Preferred method of cancellation (online, phone, etc.)
Last billing date (if applicable)
Confirmation of cancellation details
Before cancelling your Gorillas subscription, be aware that you'll lose access to exclusive promotions, member-only discounts, and priority delivery options. Additionally, any accumulated rewards or loyalty points may expire if you cancel. It's also important to check if there are any cancellation fees or specific terms that apply to your subscription tier. Ensure you download any past order history or favorite items you want to keep, as this data will no longer be accessible.
Gorillas (gorillas.io) allows members to cancel their subscription at any time without penalties, effective immediately. Users can manage their subscription settings through their account, ensuring a hassle-free cancellation process.
Yes, you will need your password to cancel your subscription on Gorillas (gorillas.io). If you’ve forgotten your password, you can easily reset it by visiting [this password reset page](https://gorillas.io/reset-password). Once you have access to your account, you can proceed with the cancellation process.
The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Gorillas subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Gorillas account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Gorillas online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Bella
★★★★★
✓487 subscriptions cancelled
✓Gorillas Cancellation Expert
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Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
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property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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