1 - Log in to your Intercom account at intercom.com.
2 - Navigate to the Billing section from the main dashboard.
3 - Select Subscriptions on the left-hand menu.
4 - Find the active subscription you wish to cancel.
5 - Click on the Details button next to the subscription.
6 - Select Cancel Subscription.
7 - Confirm your cancellation when prompted.
How to Cancel Intercom on Apple (App Store)
1 - Open the Settings app on your Apple device.
2 - Tap on your name at the top of the settings menu.
3 - Select Subscriptions.
4 - Locate and tap on the Intercom subscription.
5 - Choose Cancel Subscription at the bottom of the page.
6 - Confirm your cancellation.
How to Cancel Intercom on Google Play
1 - Open the Google Play Store app on your Android device.
2 - Tap the Menu icon (three horizontal lines) in the top left corner.
3 - Select Subscriptions.
4 - Find and tap on the Intercom subscription.
5 - Tap Cancel Subscription.
6 - Follow the prompts to confirm your cancellation.
How to Cancel Intercom on PayPal
1 - Log in to your PayPal account.
2 - Click on the Settings gear icon in the top right corner.
3 - Select Payments from the menu.
4 - Under Manage automatic payments, click on Manage Payments.
5 - Find and select the Intercom subscription.
6 - Click on Cancel to revoke the authorization.
7 - Confirm the cancellation.
Intercom is a company that helps businesses communicate better with their customers through messaging and chat tools on websites and apps. They offer services that help businesses support their customers, engage with them, and grow by sending personalized messages. If you see a billing from Intercom, it’s likely because a business is using their tools to make your experience better, like answering questions or providing support.
Cancelling a subscription to Intercom can involve navigating their website and dealing with necessary steps that may not be immediately clear. While it is not impossible, it may take some time to ensure that all aspects of the account are properly addressed.
Estimated Time
On average, it takes 25 minutes0025 minutes to cancel a Intercom subscription.
How to Contact Intercom
If you need assistance, here's how you can get in touch with Intercom's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Intercom Refund
Contact Support Immediately: Reach out via the chat feature on their website for quicker responses.
Use a Polite Tone: Maintain a calm and friendly demeanor to encourage cooperation from support staff.
Specify Your Intent: Clearly state that you wish to cancel and ask for confirmation.
Ask for Waiving Fees: Politely inquire if they can waive any cancellation fees or penalties.
Be Prepared to Negotiate: Be open to hearing offers for discounts or extended trials that may help you change your mind.
Choose Off-Peak Times: Contact them during non-business hours to avoid long wait times.
Escalate When Necessary: If the initial response isn't satisfactory, request to speak to a supervisor.
Document Everything: Keep a record of all communications, including dates and names of representatives.
Leverage Social Media: If you're not getting a response, consider posting on Twitter or Reddit to attract attention.
Cancel Before Renewal Date: Start the process early to avoid being charged for the next cycle.
Why Do People Request Refunds from Intercom
High costs for the value received.
Lack of usage or engagement with the service.
Limited features compared to competing platforms.
Difficulty in navigation or user interface issues.
Poor customer support experiences.
Changes in business needs or strategy.
Inconsistent performance or reliability problems.
Contractual obligations expiring.
Complex billing and unexpected charges.
Switching to a different provider offering better value.
Intercom Refund Script
Script
Copy
Dear Intercom, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Intercom
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Intercom Refund Policy
Intercom allows users to cancel their membership or subscription at any time through their account settings. Upon cancellation, users will retain access to their account until the end of the current billing cycle, but no further charges will be applied. For any specific billing inquiries or situations, customers are encouraged to contact Intercom's support team for assistance.
Get help with your refund
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The Easiest Way to Get a Intercom Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Intercom—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Be cautious, as Intercom may implement strategies that complicate the cancellation process, such as making it less visible or requiring you to go through multiple steps to complete it. While you can typically cancel your subscription at any time, be aware of potential contract terms or fees based on your billing cycle that could result in additional charges or leftover commitments. Always read the fine print to avoid unexpected costs.
High costs for the value received.
Lack of usage or engagement with the service.
Limited features compared to competing platforms.
Difficulty in navigation or user interface issues.
Poor customer support experiences.
Changes in business needs or strategy.
Inconsistent performance or reliability problems.
Contractual obligations expiring.
Complex billing and unexpected charges.
Switching to a different provider offering better value.
Email address associated with the account
Password for account access
Account ID or subscription ID
Reason for cancellation
Billing information for verification
Confirmation of cancellation through email or notification
Any outstanding charges or billing cycles
Terms of service information
Contact information for customer support
Before cancelling your Intercom subscription, consider that you'll lose access to key features such as live chat, automated messaging, and customer data insights that can enhance your customer engagement. Additionally, any ongoing conversations or collected user data may be unrecoverable after cancellation, impacting future support. Make sure to download any critical reports or data backups you need before proceeding. Also, be aware of your billing cycle, as you may not receive a prorated refund for the remaining days of your subscription.
Intercom allows users to cancel their membership or subscription at any time through their account settings. Upon cancellation, users will retain access to their account until the end of the current billing cycle, but no further charges will be applied. For any specific billing inquiries or situations, customers are encouraged to contact Intercom's support team for assistance.
Yes, you will need your password to cancel your subscription on Intercom. If you've forgotten your password, you can reset it by visiting this link: https://intercom.com/password-reset. If you have access to your account, simply log in and navigate to the subscription settings to proceed with the cancellation.
The cancellation process typically takes about 25 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Intercom subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Intercom account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Intercom online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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