3 - Follow the prompts to cancel your subscription.
How to Cancel LifeLock on a third-party service (like Apple, Google, or Microsoft app stores)
1 - Open the appropriate app store on your device.
2 - Go to your account subscriptions.
3 - Select LifeLock and follow the instructions to cancel the subscription.
How to Cancel LifeLock on Amazon or similar retailers
1 - Log in to your account on the retailer's website.
2 - Go to the section for managing subscriptions.
3 - Select LifeLock and follow the steps to cancel this service.
LifeLock offers identity theft protection services that go beyond just monitoring your credit. They alert you to fraud, help restore your identity, and reimburse stolen funds and expenses related to identity theft. They provide plans for individuals, couples, and families with monthly or annual subscriptions, which automatically renew unless canceled. You might see charges from LifeLock if you subscribed to one of their plans for protection against identity theft and online privacy threats, with prices starting around $8.99 per month for individuals.
LifeLock makes it relatively straightforward to cancel by submitting a request online or contacting Member Services & Support by phone or live chat. The process is simplified compared to many subscription cancellations, but users must be mindful to cancel before the renewal date to avoid being charged for the next period.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a LifeLock subscription.
How to Contact LifeLock
If you need assistance, here's how you can get in touch with LifeLock's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a LifeLock Refund
Prepare for a long wait: Expect calls to last 20+ minutes with hold times of 10-20 minutes before reaching a person.
Call directly: Use the customer service number 1-800-543-3562 for cancellations, as online options are unreliable.
Use persistence: Be ready for sales pitches aimed at retaining you; firmly repeat cancellation request.
Use tactical language: Initially ask for help with a different issue, then pivot to the cancellation request after speaking to an agent.
Ask explicitly for a live agent: Navigating chatbots can be frustrating; insist on speaking directly with a human representative.
Consider alternate cancellation methods: Some users suggest using virtual payment cards for subscriptions and canceling the card to halt payments if cancellation fails.
Time your cancellation: Cancel before the renewal date to avoid automatic renewals and disputes.
Be aware of upcoming changes: The FTC's "Click to Cancel" rule effective May 2025 may simplify future cancellations.
Why Do People Request Refunds from LifeLock
High renewal costs that increase significantly after the promotional period.
Billed without knowledge or unexpected charges due to automatic renewals.
Perceived lack of value, with some users feeling the service is unnecessary or can be self-monitored.
Deceptive marketing practices, including past FTC judgments and controversial ad campaigns.
Failure to notify users of actual identity theft attempts or fraudulent activities.
Complicated cancellation process that can be confusing or difficult.
Preference for free alternatives like monitoring free annual credit reports.
Concerns about scams involving fake renewal emails.
Desire for more comprehensive or cost-effective security solutions from other providers.
LifeLock Refund Script
Script
Copy
Dear LifeLock, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About LifeLock
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LifeLock Refund Policy
LifeLock subscriptions can be canceled anytime by contacting Member Services & Support or submitting a cancellation request. After cancellation, your membership will not auto-renew, but protection continues until the end of the paid term. Refunds for monthly memberships are available if requested within 14 days of purchase or renewal, while annual memberships have a 60-day money-back guarantee if refunded within 60 days of purchase or renewal. Special conditions apply for bundled products and third-party purchases.
Get help with your refund
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The Easiest Way to Get a LifeLock Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from LifeLock—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
LifeLock allows users to cancel their membership at any time by submitting a request online or through Member Services. However, refunds are only available within 60 days for annual subscriptions and 14 days for monthly subscriptions if services have not been redeemed. Users should watch out for restrictions such as non-refundable shipping, handling, and taxes, as well as conditions that may affect bundled subscriptions. Additionally, failure to cancel before the renewal billing date means the subscription will renew for another term, though protection continues until the end of the paid term.
High renewal costs that increase significantly after the promotional period.
Billed without knowledge or unexpected charges due to automatic renewals.
Perceived lack of value, with some users feeling the service is unnecessary or can be self-monitored.
Deceptive marketing practices, including past FTC judgments and controversial ad campaigns.
Failure to notify users of actual identity theft attempts or fraudulent activities.
Complicated cancellation process that can be confusing or difficult.
Preference for free alternatives like monitoring free annual credit reports.
Concerns about scams involving fake renewal emails.
Desire for more comprehensive or cost-effective security solutions from other providers.
LifeLock website account login credentials (to sign in to your account)
Access to the Membership Portal or account settings ("Manage My Subscriptions")
Ability to select and identify the specific subscription plan(s) you wish to cancel
Confirmation of cancellation through website or app
If cancelling by phone: access to the customer service phone number (1-800-416-0599)
Subscription information (such as plan details)
Personal details (as requested by customer service)
Email access to check for cancellation confirmation
Before cancelling your LifeLock subscription, keep in mind that your protection will continue only for the remaining days in your already paid-for term, after which all features and identity theft protections will cease. You may be eligible for a refund if you meet conditions under LifeLock's refund policy, such as their 60-day Money Back Guarantee for annual plans or a 14-day refund for monthly ones. If you purchased LifeLock as part of a bundle, cancelling part or all of it impacts renewal pricing, and you must cancel before the renewal billing date to avoid charges. Also, after cancellation, you must uninstall and delete all LifeLock software, and note that shipping, handling, and taxes are generally non-refundable. Contacting Member Services or live chat is important to properly process cancellations and refund requests.
LifeLock subscriptions can be canceled anytime by contacting Member Services & Support or submitting a cancellation request. After cancellation, your membership will not auto-renew, but protection continues until the end of the paid term. Refunds for monthly memberships are available if requested within 14 days of purchase or renewal, while annual memberships have a 60-day money-back guarantee if refunded within 60 days of purchase or renewal. Special conditions apply for bundled products and third-party purchases.
To cancel your LifeLock subscription, you can contact their phone support at 800-543-3562 and follow the menu options to speak to a live agent. While phone support is available, they typically require you to provide several pieces of account information, including your password, to verify your identity and process the cancellation. If you need to reset your password, you can do so here: https://identity.norton.com/reset-password. This ensures your account security during cancellation.
We've actually written a step by step guide on how to get a refund from LifeLock. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your LifeLock subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your LifeLock account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel LifeLock online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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