Table of Contents
- Overview
- Difficulty
- Savings Calculator
- Estimated Time
- How to Contact Paymentus
- Disclaimer
- Paymentus Refund Policy
- Pricing Plans
- Frequently Asked Questions
- Comments
Table of Contents
Cancellation Activity
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How to Cancel Paymentus
The Ultimate Step by Step Guide to Cancelling a Paymentus Subscription
or Membership (paymentus.com )
or Membership (paymentus.com )
By
How to Cancel Paymentus on Credit/Debit Card
1 - Log into your Paymentus account at the website.
2 - Go to the Payment History section.
3 - Select the pending payment you wish to cancel.
4 - View the payment details.
5 - Scroll down and click on Cancel Payment.
6 - Confirm the cancellation by clicking on Cancel Payment again when prompted.
7 - You will receive a notification confirming the cancellation of the payment.
How to Cancel Paymentus on AutoPay
1 - Log into your Paymentus account.
2 - Go to the AutoPay settings or the Subscriptions section.
3 - Look for the AutoPay option you wish to cancel.
4 - Click on Cancel AutoPay or Unenroll.
5 - Follow any on-screen instructions to complete the unsubscription.
6 - If needed, you can also call Customer Care at 919-996-3245 during normal business hours for assistance.
Overview
Paymentus is a company that helps people and businesses handle billing and subscription payments in a simple and smooth way. They offer many easy payment options like digital wallets (Apple Pay, PayPal, Venmo), AutoPay for automatic payments, and reminders via phone, text, or email to help you never miss a payment. If you see a bill from them, it’s likely because they make it easy to pay things like utilities, healthcare, or membership fees on time, using lots of convenient ways. They focus on making paying bills hassle-free and keeping everything clear and easy to manage for you.
Difficulty
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The process to cancel a Paymentus AutoPay subscription can be done online if the user already has an online account set up, or by calling Customer Care for assistance. This indicates a relatively straightforward cancellation process with direct contact options, but may require some waiting if phone support is used.
Estimated Time
How to Contact Paymentus
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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Paymentus Refund Policy
Paymentus allows cancellation of scheduled payments if the request is received at least 3 business days before the next scheduled payment date. For future-dated one-time payments, cancellation must be requested at least 24 hours before the payment date. Cancellations can be done through the same method used to authorize payments, such as calling Customer Service.
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Frequently Asked Questions
Paymentus requires cancellation requests for scheduled payments to be made at least 3 business days before the next payment date, and for future-dated one-time payments at least 24 hours before the payment date. Once a payment has begun processing, it cannot be canceled, rescheduled, or modified. There are no explicit contracts, lock-ins, or early cancellation fees mentioned, but users should be aware that cancelling the authorization followed by a new payment request will reinstate the authorization, effectively negating the cancellation. This means you can't cancel instantly and must plan ahead to avoid unwanted charges.
- Unexpected price increases causing dissatisfaction.
- Payment failures or issues with processing payments.
- Lack of value perceived in the product or service.
- Economic reasons, including budget constraints and cost-cutting by customers.
- Difficulty in managing or editing subscriptions, leading to frustration.
- Not using the product or service enough to justify the cost.
- Poor customer service or unresolved issues with the product.
- Complicated cancellation processes that deter customers initially but eventual resolution leads to cancellation.
- Switching to competitors due to better offers or services.
- Bad onboarding experience or technical implementation problems causing early churn.
- Your name
- Valid email address associated with your account
- Account log-in credentials (username and password)
- Information about your business (if the account is for a business)
- Written notice or request to cancel (sent through the specified channel or address)
- Customer Service Number of your biller (for contacting the specific biller associated with your payments)
- Details of the scheduled payment(s) or subscription/membership to be canceled (such as payment date or amount)
Before cancelling a subscription, membership, or bill with Paymentus, know that you must submit your cancellation request at least 3 business days before the next scheduled payment to avoid being charged. Once cancelled, you will lose access to any services or features tied to that payment, including the ability to use Paymentus for future recurring payments or account management related to that subscription. Be sure to consider that cancellation might affect your account standing with the service provider using Paymentus for billing. It is recommended to review any specific terms with your service provider or Paymentus customer support to ensure a smooth cancellation process.
Paymentus allows cancellation of scheduled payments if the request is received at least 3 business days before the next scheduled payment date. For future-dated one-time payments, cancellation must be requested at least 24 hours before the payment date. Cancellations can be done through the same method used to authorize payments, such as calling Customer Service.
To cancel a subscription on Paymentus, you generally need to log in to your account, which requires your password. Alternatively, you can call their Customer Care and Billing at 919-996-3245 to cancel future dated payments or AutoPay with sufficient notice, which may not require your password. If you need to reset your password to log in, you can do so at this link: https://static-bc.paymentus.net/support/us/en/login/i-forgot-my-password.html. This provides flexible options whether you have your password or need assistance via phone.
We've actually written a step by step guide on how to get a refund from Paymentus. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Paymentus subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Paymentus account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Paymentus online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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Paymentus May Show Up On Your Statement As:
PAYMENTUS BILLPAY PAYMENTUSCORP_I WEB ID: 00000001 ACH Payment PAYMENTUS BILLPAY - / BILLPAY PAYMENTUS BILLPAY PPD ID: 0000000160
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² Average requests times may vary depending on volume of requests
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