2 - Click on "Settings" (gear icon) at the top right corner.
3 - Select "Payments" from the menu.
4 - Under "Manage automatic payments", select "Manage payments".
5 - Find Remitly in your list of active subscriptions.
6 - Click on "Cancel" next to the subscription you wish to cancel.
7 - Confirm the cancellation in the pop-up window.
8 - You will receive a confirmation email from PayPal about the cancellation.
How to Cancel Remitly on your bank or credit card
1 - Log in to your online banking account.
2 - Navigate to the section for "Payments" or "Subscriptions".
3 - Locate the Recurring Payments list and find Remitly.
4 - Select the option to "Cancel" or "Stop payments" next to the Remitly subscription.
5 - Follow any additional prompts to confirm the cancellation.
6 - Check for a confirmation email or statement indicating the subscription has been canceled.
Remitly is a money transfer service that helps people send money to friends and family abroad quickly and easily. They offer different ways to send money, like bank transfers or cash pickups, and you can even set up subscriptions for regular payments. If you see a charge from Remitly, it’s likely for a recent transfer you made, whether that’s sending money home or paying a bill.
Canceling a subscription with Remitly is relatively straightforward through their app or website, but users may face some confusion regarding the cancellation policy. The process is generally user-friendly but could still require reaching out to customer support for certain inquiries.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Remitly subscription.
How to Contact Remitly
If you need assistance, here's how you can get in touch with Remitly's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Remitly Refund
Contact customer support via live chat for quicker responses.
Be prepared with specific details about your account and the subscription you wish to cancel.
Use polite but firm language; express your intent clearly to avoid confusion.
Avoid using the term "cancel"; instead, say you want your service discontinued.
Timing matters: call or chat during off-peak hours for faster service.
If facing resistance, mention that you’ve been considering other services as leverage.
Ask for confirmation via email once the cancellation is processed.
If you encounter difficulties, escalate by asking to speak to a supervisor directly.
Keep documentation of all communications in case you need to dispute future charges.
Checking for promotional offers can help negotiate a better deal instead of outright cancellation.
Be persistent: if the first attempt fails, try again later or through a different contact method.
Why Do People Request Refunds from Remitly
High fees associated with transactions.
Frequent issues with currency exchange rates.
Poor customer service experiences.
Service not available in desired locations.
Changes in personal circumstances (loss of job, relocation).
Increased competition from other money transfer services.
Inconvenient app interface or functionality problems.
Issues with account verification or payment processing.
Desire to consolidate multiple services into one.
Limited transfer options for specific countries.
Remitly Refund Script
Script
Copy
Dear Remitly, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Remitly
0
0 reviews
Have you used Remitly? Share your experience by leaving a review.
Remitly Refund Policy
Remitly does not have a formal membership or subscription model, so there are no cancellation policies to be concerned about. Users can send money on a per-transaction basis without ongoing commitments, and any canceled transactions will typically be refunded to the original payment method. For detailed support on specific transactions, users can contact Remitly's customer service.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Remitly Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Remitly—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Loading pricing information...
Frequently Asked Questions
Be cautious, as Remitly may not allow immediate cancellations if you've purchased certain subscription tiers or services, which could involve a binding commitment or early cancellation fees. Always check the specific terms and conditions associated with your subscription, as they may include clauses that complicate cancellation or require notice periods. It's crucial to fully understand these terms to avoid unexpected charges or complications when you decide to cancel.
High fees associated with transactions.
Frequent issues with currency exchange rates.
Poor customer service experiences.
Service not available in desired locations.
Changes in personal circumstances (loss of job, relocation).
Increased competition from other money transfer services.
Inconvenient app interface or functionality problems.
Issues with account verification or payment processing.
Desire to consolidate multiple services into one.
Limited transfer options for specific countries.
Email address associated with the account
Phone number linked to the account
Account number or identification
Reason for cancellation
Subscription type (e.g., monthly, annual)
Billing information (credit card or payment method)
Date of last transaction
Confirmation number from previous transactions
Current balance or outstanding payments
Before cancelling your Remitly subscription, be aware that you will lose access to benefits such as expedited transfers and potentially lower fees on future transactions. Additionally, any remaining balance in your account may need to be withdrawn before you cancel. Consider whether you still want to maintain access to features like tracking transfers or customer support benefits, as these could also be affected. Lastly, check the cancellation policy to understand if there are any specific actions you must take to complete the process.
Remitly does not have a formal membership or subscription model, so there are no cancellation policies to be concerned about. Users can send money on a per-transaction basis without ongoing commitments, and any canceled transactions will typically be refunded to the original payment method. For detailed support on specific transactions, users can contact Remitly's customer service.
To cancel your Remitly subscription, you'll need to log into your account, which requires your password. If you've forgotten your password, you can reset it by visiting https://remitly.com/password/reset. If you have any issues, customer support is also available to help you through the process.
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Remitly subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Remitly account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Remitly online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Bella
★★★★★
✓487 subscriptions cancelled
✓Remitly Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
Comments (0)