2 - Navigate to your account settings or the subscription management section.
3 - Select the subscription you wish to cancel.
4 - Click on the Cancel Subscription option.
5 - Follow any on-screen prompts to confirm your cancellation.
How to Cancel Rently on Apple
1 - Open the Settings app on your iPhone or iPad.
2 - Tap your name at the top to access your Apple ID settings.
3 - Select Subscriptions.
4 - Find and tap on your Rently subscription.
5 - Tap Cancel Subscription and confirm the cancellation.
How to Cancel Rently on Google Play
1 - Open the Google Play Store app on your Android device.
2 - Tap on the Menu (three lines) in the top left corner.
3 - Select Subscriptions.
4 - Find your Rently subscription and tap on it.
5 - Tap Cancel Subscription and confirm your cancellation.
Rently is a company that helps people rent homes more easily by offering services like self-guided tours, smart home tech, and leasing automation. Basically, they let renters tour homes on their own schedule and help landlords manage their properties better. They offer monthly subscription plans starting around $60, where you pay based on the number of property listings you have. So if you see a bill from Rently, it’s probably because someone is using these tools to show or manage rental homes.
Based on the search results, cancellation seems to require specific steps such as signing in and navigating account settings, which is straightforward but might need some account admin privileges. There is no indication of overly complicated procedures or long wait times, making it relatively easy for users familiar with the platform.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Rently subscription.
How to Contact Rently
If you need assistance, here's how you can get in touch with Rently's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Rently Refund
Be persistent and prepared to call multiple times: Users often need to make several calls before successfully cancelling.
Use clear, direct language: State firmly that you want to cancel immediately without accepting retention offers or negotiations.
Request escalation: If frontline representatives are unhelpful, ask to speak with a supervisor or manager.
Cancel at the end of your billing cycle: Timing your cancellation right before renewal can prevent another charge.
Document every interaction: Take notes of dates, times, and names of representatives you speak with for reference in disputes.
Ignore retention offers: Companies often try to keep you with discounted rates; consistently decline these to push through cancellation.
Be firm about not wanting the service: Avoid getting into detailed explanations or negotiations about why you’re cancelling.
Leverage social proof: Mention that you have seen other users' difficulties cancelling on forums, implying you are informed and serious.
Use email or chat as evidence: If available, communicate cancellation requests via methods that provide written proof.
Why Do People Request Refunds from Rently
Service issues like being blocked or paused from viewing homes without clear explanation or resolution.
Automatic pauses or bans on accounts due to security criteria set by property management, causing frustration.
Difficulty with account management, including flagged multiple accounts and identity verification problems, leading to cancellations.
Ongoing billing issues, such as charges after cancellation requests and unresponsive customer service.
Poor customer service experiences, including support delays, lack of phone support, unfulfilled refund promises, and hung-up calls.
Service disruptions causing customers to seek alternative solutions or change locks.
Need to contact property management
Rently Refund Script
Script
Copy
Dear Rently, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Rently
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Rently Refund Policy
Rently's subscription policy allows customers to cancel their subscription at any time, but refunds for unused portions of prepaid subscription fees are not provided. All amounts and fees are non-cancellable and non-refundable due to the nature of their digital products and services, with exceptions only under specific circumstances such as product defects or unauthorized charges, which are handled on a case-by-case basis. Refund requests must be made within 10 days of purchase for consideration by customer support.
Get help with your refund
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The Easiest Way to Get a Rently Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Rently—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Rently allows you to cancel your subscription at any time, particularly for their Single Family Rental (SFR) plans which explicitly state 'cancel anytime.' There do not appear to be contracts, lock-ins, or early cancellation fees that would prevent immediate cancellation. However, be mindful of any potential refund policies or requirements related to termination as per their general terms, but overall, cancellation is straightforward and without gimmicks to trap you.
Service issues like being blocked or paused from viewing homes without clear explanation or resolution.
Automatic pauses or bans on accounts due to security criteria set by property management, causing frustration.
Difficulty with account management, including flagged multiple accounts and identity verification problems, leading to cancellations.
Ongoing billing issues, such as charges after cancellation requests and unresponsive customer service.
Poor customer service experiences, including support delays, lack of phone support, unfulfilled refund promises, and hung-up calls.
Service disruptions causing customers to seek alternative solutions or change locks.
Need to contact property management
Account holder's full name
Email address associated with Rently account
Billing information (if disputing charges or requesting a refund)
Reason for cancellation (optional, but sometimes requested)
Proof of account ownership or authentication (such as logging in or verifying identity)
Contacting support via email or phone (support@rently.com or 1-888-340-6340)
Outstanding balances or payments must be settled before cancellation is complete
Before cancelling a subscription, membership, or bill for Rently (use.rently.com), know that you will lose access to all the platform's services and features tied to your account. This includes the ability to self-tour rental properties using their system, as well as any other subscription-based functionalities. Upon cancellation, Rently does not guarantee the return or deletion of any content you have previously uploaded or stored in your account. It's important to consider that some refunds or account credits for unused portions of services may not be guaranteed, so reviewing their terms of use and refund policies beforehand is advisable.
Rently's subscription policy allows customers to cancel their subscription at any time, but refunds for unused portions of prepaid subscription fees are not provided. All amounts and fees are non-cancellable and non-refundable due to the nature of their digital products and services, with exceptions only under specific circumstances such as product defects or unauthorized charges, which are handled on a case-by-case basis. Refund requests must be made within 10 days of purchase for consideration by customer support.
To cancel your subscription on Rently (use.rently.com), you generally need to log in to your account, which requires your password. There doesn't appear to be an option to cancel without signing in or providing authentication. If you have forgotten your password, you can reset it using this link: https://use.rently.com/sign-in/. This is important because Rently emphasizes security and account authentication for managing account settings including subscription cancellations.
We've actually written a step by step guide on how to get a refund from Rently. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Rently subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Rently account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Rently online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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