Self is a popular digital platform that offers health and wellness information, advice, and resources to its users. The website covers a wide range of topics related to physical, mental, and emotional wellbeing, such as fitness, nutrition, mindfulness, and self-care. Self's primary mission is to empower its users to take charge of their health and wellbeing through education, motivation, and support. The platform has a diverse audience, including health enthusiasts, fitness fanatics, wellness seekers, and anyone who is interested in living a healthier and happier life. Additionally, Self has a strict refund policy for its subscription-based services, which allows users to cancel their membership and receive a refund within a specific time frame if they are not satisfied with the platform's offerings.
Self, the digital health and wellness platform, has a clear and concise refund policy for its subscription-based services. The company offers its users the option to cancel their membership and receive a refund within a specific time frame if they are not satisfied with the platform's offerings.
The refund policy at Self states that users can cancel their subscription within the first 30 days of the billing cycle and receive a full refund of the membership fee. This policy applies to all new users who sign up for the platform's subscription services, including the Self+ membership.
Users who wish to cancel their membership after the 30-day window may still be eligible for a pro-rated refund, depending on the remaining length of their subscription. Self determines the refund amount by calculating the remaining days of the billing cycle and deducting the used portion of the membership fee.
To initiate the refund process, users need to contact Self's customer service team through the platform's website or app. The company requires users to provide a reason for canceling their membership, and it may take several business days to process the refund request. Additionally, Self recommends that users keep a record of their refund request and any communication with the customer service team for future reference.
Overall, Self's refund policy is transparent and user-friendly, offering users the flexibility to cancel their subscription and receive a refund if they are not satisfied with the platform's services. The policy aligns with the company's mission to empower its users to take charge of their health and wellbeing, providing a stress-free experience for those who choose to cancel their membership.
Self doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Self's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
The length of time it takes to receive a refund from Self depends on several factors, including the reason for the refund, the payment method used, and the user's location. Generally, Self's refund policy states that it may take several business days to process the refund request.
After users initiate a refund request by contacting Self's customer service team through the platform's website or app, the company may take up to 10 business days to process the refund. This time frame allows Self to verify the request, calculate the refund amount, and issue the refund to the user's original payment method.
However, it's worth noting that the actual time it takes for users to receive the refund may vary based on their bank's processing times. For example, refunds issued to credit cards may take a few days to appear on the user's account, while refunds issued to PayPal or other payment platforms may take longer.
Overall, Self's refund policy strives to provide a prompt and hassle-free refund experience for its users. While the company may take several business days to process the refund request, users can rest assured that they will receive their refund within a reasonable time frame.
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