How to Cancel TouchNote on credit card or direct from TouchNote
1 - Log in to your TouchNote account on the website.
2 - Navigate to the Account settings.
3 - Select Manage Subscription or Membership.
4 - Look for an option to Cancel Membership.
5 - Follow prompts to confirm the cancellation.
6 - You will receive an email confirmation regarding the cancellation.
How to Cancel TouchNote on Google Play
1 - Open the Google Play Store app.
2 - Tap on the Menu icon (~three horizontal lines) or your profile picture.
3 - Select Subscriptions.
4 - Find and select TouchNote.
5 - Tap on Cancel Subscription and confirm the cancellation.
How to Cancel TouchNote on Apple (iOS)
1 - Open the Settings app on your iPhone or iPad.
2 - Tap on your Name at the top, then select Subscriptions.
3 - Find TouchNote in your list of subscriptions.
4 - Tap on Cancel Subscription and confirm your choice.
How to Cancel TouchNote on PayPal
1 - Log in to your PayPal account.
2 - Go to Settings (gear icon).
3 - Select Payments then click on Manage Automatic Payments.
4 - Find the TouchNote subscription.
5 - Click on Cancel to terminate the subscription.
TouchNote is a service that lets you create and send personalized cards, postcards, and gifts to friends and family. They offer options to pay per card or subscribe to plans, including Family Plans where multiple members can share monthly card credits and benefits like discounts. Subscriptions can be monthly or yearly, and payments are handled through credit card or other digital payment methods. If you're seeing charges from TouchNote, it's likely from a subscription plan or credits you've purchased to send their custom cards.
Cancellation requires sending an email to help@touchnote.com rather than allowing direct cancellation through their website or app, which adds complexity and delay. Users have to wait for a reply which typically takes up to 24 hours, making the process less user-friendly and more time-consuming compared to instant online cancellations.
Estimated Time
On average, it takes 40 minutes0040 minutes to cancel a TouchNote subscription.
How to Contact TouchNote
If you need assistance, here's how you can get in touch with TouchNote's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a TouchNote Refund
Cancel through App Store/Play Store subscriptions rather than through the app itself for quicker process.
Avoid giving detailed reasons for cancellation to prevent retention tactics.
Email help@touchnote.com as direct cancellation through website/app can be complicated or ineffective.
Use clear, firm language in emails, such as "Please cancel my subscription immediately" without room for negotiation.
Escalate by replying persistently if no or slow response to initial cancellation email.
Cancel well before renewal date to avoid charges based on timing issues.
Ignore in-app warnings or multiple confirmation screens and proceed persistently to final cancellation.
Check and cancel automatic renewal separately from membership cancellation to avoid unexpected charges and loss of credits.
Document all communications and confirmation messages in case of disputes.
After cancellation, monitor bank statements to ensure no further charges are taken.
Why Do People Request Refunds from TouchNote
Unexpected or unclear subscription sign-ups, where users were not fully aware they were signing up for a subscription.
Difficulty or inability to cancel memberships or subscriptions, with reports of system errors, unclear cancellation processes, and repeated charges despite cancellation attempts.
Poor customer service regarding cancellation and refunds, including lack of response and refusal to honor refunds or returns even when issues occurred.
Automatic renewals happening without clear user consent and difficulty opting out.
Expiration of purchased credits with no roll-over, leading to loss of value and wasted money.
Feeling misled or trapped by subscription models and policies regarded as unfavorable or exploitative.
High volume requirements to financially benefit from subscription plans, which is not feasible for many users.
Rollover system complexities causing challenges in utilizing credits before expiration.
Large upfront payments for bundles with risks of credit expiry before use.
Decline in usability and reliability of certain features of the service over time.
TouchNote Refund Script
Script
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Dear TouchNote, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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TouchNote Refund Policy
TouchNote allows you to cancel your membership subscription at any time either through their platform or by contacting their support via email. Cancellation takes effect at the end of the current subscription term, meaning you won't lose access immediately but will not be charged for the next period.
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The Easiest Way to Get a TouchNote Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from TouchNote—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
TouchNote allows you to cancel your subscription at any time, but cancellation only takes effect at the expiration of the current subscription term, meaning you cannot get an immediate stop or refund. There are no refunds for membership payments at any time, so if you cancel early, you still lose the remainder of your paid term. Be aware that there are no early cancellation fees or contract lock-ins beyond the prepaid subscription period, but you do have to wait until the end of that period for cancellation to take effect.
Unexpected or unclear subscription sign-ups, where users were not fully aware they were signing up for a subscription.
Difficulty or inability to cancel memberships or subscriptions, with reports of system errors, unclear cancellation processes, and repeated charges despite cancellation attempts.
Poor customer service regarding cancellation and refunds, including lack of response and refusal to honor refunds or returns even when issues occurred.
Automatic renewals happening without clear user consent and difficulty opting out.
Expiration of purchased credits with no roll-over, leading to loss of value and wasted money.
Feeling misled or trapped by subscription models and policies regarded as unfavorable or exploitative.
High volume requirements to financially benefit from subscription plans, which is not feasible for many users.
Rollover system complexities causing challenges in utilizing credits before expiration.
Large upfront payments for bundles with risks of credit expiry before use.
Decline in usability and reliability of certain features of the service over time.
Email address associated with your TouchNote account
Password to log into your TouchNote account (if managing cancellation through the website or app)
Access to your TouchNote account via the website or app to navigate to ‘Manage my membership’ and click ‘Cancel my membership’
Contact support email (help@touchnote.com) if unable to cancel via app/website
Personal details that may verify your identity (such as full name or billing address), if requested by customer support for identification
Membership or subscription details if known (such as plan name, renewal date, etc., potentially referenced in your account or payment records)
Before cancelling your TouchNote subscription, be aware that you will lose access to exclusive features such as photo cutouts, unique artwork, photo filters, travel stickers, location maps, customizable stamps, personalized messages, and beautiful card designs for various occasions. However, according to user feedback and company responses, you will not lose access to content you previously created or purchased after cancellation, but you will no longer be able to use the premium features. Also, cancellation stops the next auto-renewal, but any current subscription period benefits remain until expiration. There are no refunds for cancelled memberships, and in family plans, cancellation takes effect at the subscription term end with continued access until then.
TouchNote allows you to cancel your membership subscription at any time either through their platform or by contacting their support via email. Cancellation takes effect at the end of the current subscription term, meaning you won't lose access immediately but will not be charged for the next period.
To cancel your TouchNote subscription, you do not strictly need your password. You can stop the automatic renewal by simply sending an email to help@touchnote.com requesting cancellation. If you do prefer to manage your subscription through the website or app and need to log in but have forgotten your password, you can reset it here: https://touchnote-support.freshdesk.com/support/home (look for 'Forgot your password?'). This makes cancellation accessible even if you do not remember your password.
We've actually written a step by step guide on how to get a refund from TouchNote. Check it out!
The cancellation process typically takes about 40 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your TouchNote subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your TouchNote account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel TouchNote online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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