Xfinity offers internet, TV, and phone services to consumers. You can customize your plan by choosing different internet speeds, adding premium TV channels, or including security cameras. Customers get billed for their subscriptions, which cover the services they sign up for, and they can manage or pay their bills easily online through the Xfinity website or app. Basically, if you see a bill from Xfinity, it's for these home services that help connect and entertain you.
The cancellation process for Xfinity is quite difficult due to the requirement to call customer service directly, the need to possibly repeat cancellation requests multiple times, and inconsistent follow-up and confirmation from the company. Many customers report delays, frustration, and multiple attempts before successfully cancelling their subscription, indicating an above-average level of difficulty but not impossible.
Estimated Time
On average, it takes 40 minutes0040 minutes to cancel a Xfinity subscription.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Xfinity Refund
Call the cancellation number (1-800-XFINITY) and clearly state you want to discontinue or cancel service to be transferred to the retention department.
Be firm and direct—say "I already have a new service set up" or "I want to cancel, no promotions," to avoid upsells.
Call late at night on weekdays or early morning on Mondays before retention closes to catch reps who are more willing to negotiate or close quickly.
Visit a local Xfinity store in person with a recent bill and all equipment to cancel directly if phone attempts fail.
Ask for confirmation and a receipt of cancellation before leaving or hanging up to avoid future billing issues.
Remove auto-pay settings after cancellation to prevent unwanted charges.
Timing your cancellation right after your billing cycle ends to avoid extra charges or refunds.
If facing termination fees, politely ask for a waiver citing customer loyalty or service issues; persistence may help.
Use language like "discontinue service" instead of just "cancel" to quickly reach retention specialists.
Escalate to customer service supervisors if initial reps are unhelpful or try to hold you hostage with offers.
Be prepared for long wait times initially but once connected to a live agent, the process can be swift if you are straightforward.
Why Do People Request Refunds from Xfinity
Significant and unexplained price increases after years of service.
Difficulty and delays in cancelling services, often described as "impossible to cancel" or requiring multiple attempts over days or weeks.
Unhelpful or unavailable customer service with long hold times, dropped calls, inability to reach a human agent, and non-functional chat support.
Continued billing after cancellation even when customers stop automatic payments and return equipment.
Complex and elusive cancellation process that seems designed to continue charging unwanted fees.
Feeling trapped and extorted due to no-contract service and difficulty in cancelling.
Frustration with automated support and long call times exceeding 3 hours, often with transfers to retention agents trying to keep customers.
Insensitivity or poor treatment from customer service representatives.
Overall dissatisfaction with pricing, customer service, and billing systems.
Xfinity Refund Script
Script
Copy
Dear Xfinity, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Xfinity
0
0 reviews
Have you used Xfinity? Share your experience by leaving a review.
Xfinity Refund Policy
Xfinity allows you to cancel your services by signing in to your account, scheduling a call, or visiting an Xfinity store. If you are under contract, you may be subject to an early termination fee of approximately $10 for each remaining month of the contract. After cancellation and return of equipment, any remaining credit balance on your account is typically refunded within four to six weeks.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Xfinity Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Xfinity—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Loading pricing information...
Frequently Asked Questions
When canceling Xfinity services, be aware that if you are under a minimum term agreement, canceling before the contract ends can trigger an early termination fee of $10 per remaining month. If you are not under such a contract, you can cancel at any time, but you must notify Xfinity and return any leased equipment within 10 days to avoid additional fees. Additionally, billing may continue until the service is fully disconnected, and some fees may be non-refundable.
Significant and unexplained price increases after years of service.
Difficulty and delays in cancelling services, often described as "impossible to cancel" or requiring multiple attempts over days or weeks.
Unhelpful or unavailable customer service with long hold times, dropped calls, inability to reach a human agent, and non-functional chat support.
Continued billing after cancellation even when customers stop automatic payments and return equipment.
Complex and elusive cancellation process that seems designed to continue charging unwanted fees.
Feeling trapped and extorted due to no-contract service and difficulty in cancelling.
Frustration with automated support and long call times exceeding 3 hours, often with transfers to retention agents trying to keep customers.
Insensitivity or poor treatment from customer service representatives.
Overall dissatisfaction with pricing, customer service, and billing systems.
Account holder’s full name
Service address (the address where Xfinity services are provided)
Account number (may be required for verification)
Contact information (phone number or email associated with the account)
Return of all rented Xfinity equipment (modem, router, cable boxes, remotes, etc.) and accessories (power cords, HDMI cables), including obtaining a drop-off receipt or tracking number
Photo ID (may be requested for identity verification, especially in person)
Knowledge of contract terms (to check for any early termination fees or requirements in your agreement)
Ask about final bill and refunds (including outstanding balances and credit for returned equipment)
Date of cancellation (when you want the service to end)
Documentation/proof of equipment return (to avoid future charges)
Reason for cancellation (may be requested by customer service)
Ask about keeping or porting your phone number (if applicable)
Before canceling an Xfinity subscription, membership, or bill, you should know that if you are under a contract, you might be subject to an early termination fee (ETF), typically $10 per month for every month remaining on your contract for each service canceled. You will lose access to all Xfinity services tied to your subscription, including internet, TV, and any memberships or specific features. However, if you disconnect all Xfinity services, you can still watch purchased titles using Xfinity Stream and the Xfinity Stream app. It's also important to return any rented equipment to avoid additional fees.
Xfinity allows you to cancel your services by signing in to your account, scheduling a call, or visiting an Xfinity store. If you are under contract, you may be subject to an early termination fee of approximately $10 for each remaining month of the contract. After cancellation and return of equipment, any remaining credit balance on your account is typically refunded within four to six weeks.
To cancel your Xfinity subscription, you generally need to sign in to your account, which means you will need your password. However, you can also cancel by scheduling a call with Xfinity customer service, where authentication might be handled over the phone. If you do need to reset your password to sign in, you can do so at this URL: https://login.xfinity.com/h/reset.html. Calling customer service is another option if you cannot access your account online.
We've actually written a step by step guide on how to get a refund from Xfinity. Check it out!
The cancellation process typically takes about 40 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Xfinity subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Xfinity account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Xfinity online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Bella
★★★★★
✓487 subscriptions cancelled
✓Xfinity Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
Comments (0)