Can I Cancel Xfinity at Any Time?

When canceling Xfinity services, be aware that if you are under a minimum term agreement, canceling before the contract ends can trigger an early termination fee of $10 per remaining month. If you are not under such a contract, you can cancel at any time, but you must notify Xfinity and return any leased equipment within 10 days to avoid additional fees. Additionally, billing may continue until the service is fully disconnected, and some fees may be non-refundable.

Why Do People Cancel Xfinity?

Significant and unexplained price increases after years of service.Difficulty and delays in cancelling services, often described as "impossible to cancel" or requiring multiple attempts over days or weeks.Unhelpful or unavailable customer service with long hold times, dropped calls, inability to reach a human agent, and non-functional chat support.Continued billing after cancellation even when customers stop automatic payments and return equipment.Complex and elusive cancellation process that seems designed to continue charging unwanted fees.Feeling trapped and extorted due to no-contract service and difficulty in cancelling.Frustration with automated support and long call times exceeding 3 hours, often with transfers to retention agents trying to keep customers.Insensitivity or poor treatment from customer service representatives.Overall dissatisfaction with pricing, customer service, and billing systems.

What Information Do I Need to Cancel Xfinity?

Account holder’s full name Service address (the address where Xfinity services are provided) Account number (may be required for verification) Contact information (phone number or email associated with the account) Return of all rented Xfinity equipment (modem, router, cable boxes, remotes, etc.) and accessories (power cords, HDMI cables), including obtaining a drop-off receipt or tracking number Photo ID (may be requested for identity verification, especially in person) Knowledge of contract terms (to check for any early termination fees or requirements in your agreement) Ask about final bill and refunds (including outstanding balances and credit for returned equipment) Date of cancellation (when you want the service to end) Documentation/proof of equipment return (to avoid future charges) Reason for cancellation (may be requested by customer service) Ask about keeping or porting your phone number (if applicable)

What Should I Know Before Cancelling Xfinity?

Before canceling an Xfinity subscription, membership, or bill, you should know that if you are under a contract, you might be subject to an early termination fee (ETF), typically $10 per month for every month remaining on your contract for each service canceled. You will lose access to all Xfinity services tied to your subscription, including internet, TV, and any memberships or specific features. However, if you disconnect all Xfinity services, you can still watch purchased titles using Xfinity Stream and the Xfinity Stream app. It's also important to return any rented equipment to avoid additional fees.

What is Xfinity's Cancellation Policy?

Xfinity allows you to cancel your services by signing in to your account, scheduling a call, or visiting an Xfinity store. If you are under contract, you may be subject to an early termination fee of approximately $10 for each remaining month of the contract. After cancellation and return of equipment, any remaining credit balance on your account is typically refunded within four to six weeks.

Do I Need My Xfinity Password to Cancel?

To cancel your Xfinity subscription, you generally need to sign in to your account, which means you will need your password. However, you can also cancel by scheduling a call with Xfinity customer service, where authentication might be handled over the phone. If you do need to reset your password to sign in, you can do so at this URL: https://login.xfinity.com/h/reset.html. Calling customer service is another option if you cannot access your account online.

Can I Get a Refund from Xfinity?

We've actually written a step by step guide on how to get a refund from Xfinity. Check it out!

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How To Cancel Your Xfinity Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on December 19, 2025

6 min read

Difficulty

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The cancellation process for Xfinity is quite difficult due to the requirement to call customer service directly, the need to possibly repeat cancellation requests multiple times, and inconsistent follow-up and confirmation from the company. Many customers report delays, frustration, and multiple attempts before successfully cancelling their subscription, indicating an above-average level of difficulty but not impossible.

Estimated Time

On average, it takes 00 40 minutes to cancel a Xfinity subscription.

How to Contact Xfinity

If you need assistance, here's how you can get in touch with Xfinity's support team.

Phone

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 40 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Xfinity subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Xfinity account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Xfinity online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.