5 - For newer accounts, click Manage. For older accounts, scroll to the bottom and select Cancellations.
6 - Choose to remove products or cancel the account.
7 - Follow the on-screen instructions to confirm your cancellation:
8 - Select a reason for cancellation.
9 - Confirm your cancellation request.
10 - Note that cancellations are effective at the end of the current billing cycle.
Zendesk is a company that offers easy-to-use customer service software helping businesses manage support chats, calls, emails, and social media messages all in one place. They use AI and automation to help answer questions faster and keep things running smoothly. If you see a charge from Zendesk, it's likely because a business is paying to use their software and services, which are billed monthly or yearly and can be started or stopped anytime. They also offer a free trial so businesses can try everything before paying.
The cancellation process is fairly straightforward, involving a few clear steps within the Admin Center for newer accounts, and some older accounts require a slightly different path. However, the need to confirm multiple times and complete a cancellation survey adds some complexity, but it is not overly difficult or time-consuming.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Zendesk subscription.
How to Contact Zendesk
If you need assistance, here's how you can get in touch with Zendesk's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Zendesk Refund
Send cancellation emails to both support@zendesk.com and renewals@zendesk.com including your instance name, company name, and clear intent to cancel.
Look carefully for a hidden cancel subscription link at the bottom left under the upgrade box on the subscription page after navigating through "manage my account" and "subscriptions."
Prepare to provide detailed clarifications or videos to help identify your account or subscription if asked, as Zendesk may request them to process the cancellation.
Be aware that cancellations might still require payment per contract terms if you are under a contract.
Expect a potentially lengthy cancellation process, sometimes taking months if there is resistance or lack of straightforward cancellation options.
If encountering undue difficulty, consider reporting to the FTC as some users suggest this when companies make cancellations unnecessarily hard.
Use clear, firm language stating your desire to cease the subscription immediately in all written communications.
Why Do People Request Refunds from Zendesk
Too expensive / This product is too expensive
Overstocked / I have too many of this product
Product not in use / I no longer use this product
Tried and don’t like product / I don’t like this product
Switch to another product / I’m switching to another product
Buy product elsewhere
Auto delivery issues
Price issues
Shipping choices
Having trouble managing auto-ship online
Other reasons (subscriber input)
Disengaged cancels (passive churn, system initiated)
Zendesk Refund Script
Script
Copy
Dear Zendesk, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Zendesk
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Zendesk Refund Policy
Zendesk's cancellation policy requires account owners (not billing admins) to cancel subscriptions or accounts via the Admin Center or by contacting Customer Support if applicable. Cancellations take effect at the end of the current billing cycle, allowing continued use until then. Pricing adjustments from cancellations also apply at the cycle's end, and account cancellation results in loss of access to the account and data after that period. Additionally, a 30-day notice prior to the subscription term's end is required as per their Main Services Agreement.
Get help with your refund
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The Easiest Way to Get a Zendesk Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Zendesk—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
When canceling a Zendesk subscription, be aware that you must notify Zendesk at least 30 days prior to the end of your subscription term, and cancellations take effect only at the end of your current billing cycle, not immediately. If you cancel before the end of the subscription term, you are usually required to pay the full amount of the remaining subscription charges, with no refunds or credits, effectively locking you in for the paid term. Also, after cancellation, you lose access to your account and data, which will be deleted after 30 days unless you export it beforehand.
Too expensive / This product is too expensive
Overstocked / I have too many of this product
Product not in use / I no longer use this product
Tried and don’t like product / I don’t like this product
Switch to another product / I’m switching to another product
Buy product elsewhere
Auto delivery issues
Price issues
Shipping choices
Having trouble managing auto-ship online
Other reasons (subscriber input)
Disengaged cancels (passive churn, system initiated)
Account owner login credentials (must be the account owner signed in to Zendesk Admin Center)
Access to Admin Center (navigate to Account > Billing > Subscription)
Registered email address of the account owner or admin (must match the one on the Zendesk account)
Direct communication from the email on file (if contacting support, you must use your registered Zendesk account email)
Subscription details (identify which products, plans, or the whole account to cancel)
Reason for cancellation (Zendesk typically asks for cancellation reasons via an in-app or email survey)
Pending payment resolution (ensure all outstanding bills are settled)
Notice period compliance (you must give at least 30 days’ notice before the end of your subscription term)
Confirmation of cancellation (watch for email confirmation from Zendesk after canceling)
Direct Zendesk support contact (for managed/sales-assisted accounts, provide your account information and contact support to process cancellation)
Before cancelling your Zendesk subscription or membership, know that cancelling individual products is possible for account owners without cancelling the entire account, but some cancellations require contacting Zendesk Customer Support. Cancelling products or the whole account is not immediate; the subscription remains active until the end of the current billing cycle. When you cancel the entire account, you lose access to sign-in, tickets, lead data, user information, channels, business rules, and settings, and your account data will be deleted per Zendesk's Service Data Deletion Policy. Additionally, a cancellation notice must be given at least 30 days before the end of the subscription term, and billing admins cannot cancel products or accounts themselves.
Zendesk's cancellation policy requires account owners (not billing admins) to cancel subscriptions or accounts via the Admin Center or by contacting Customer Support if applicable. Cancellations take effect at the end of the current billing cycle, allowing continued use until then. Pricing adjustments from cancellations also apply at the cycle's end, and account cancellation results in loss of access to the account and data after that period. Additionally, a 30-day notice prior to the subscription term's end is required as per their Main Services Agreement.
To cancel a Zendesk subscription, you must be the account owner and have access to the Admin Center where you manage your subscription. Typically, this requires logging in to your account, so having your password is necessary to access the Admin Center and complete the cancellation process. If you've forgotten your password, you can reset it here: https://www.zendesk.com/login/reset-password/. If your account is sales-assisted rather than self-service, you would need to contact Zendesk Sales directly to cancel.
We've actually written a step by step guide on how to get a refund from Zendesk. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Zendesk subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Zendesk account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Zendesk online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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