12 Step Online offers a supportive platform for people looking to work through addiction and personal growth using the popular 12-step recovery method. They provide various online resources, including meetings, workshops, and tools tailored to help users on their journey. If you see a charge from them, it’s likely for a subscription that gives you access to these helpful services.
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Cancelling a subscription to 12 Step Online is relatively straightforward, but may require navigating through their website. Users might encounter some minor hurdles, such as finding the cancellation option or dealing with customer service if needed.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a 12 Step Online subscription.
How to Cancel 12 Step Online: Step by Step
If you purchased through the 12 Step Online website:
- Visit the website 12step-online.com and log into your account.
- Navigate to your Account Settings.
- Select Subscriptions or Billing.
- Find the subscription you wish to cancel.
- Click on Cancel Subscription.
- Follow the on-screen prompts to confirm your cancellation.
- Check for an email confirmation of your cancellation.
If you purchased through Apple (iTunes/App Store):
- Open the Settings app on your iPhone or iPad.
- Tap on your Name at the top of the screen.
- Select Subscriptions.
- Locate the subscription for 12 Step Online.
- Tap on the subscription and select Cancel Subscription.
- Confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines).
- Select Subscriptions.
- Find the 12 Step Online subscription.
- Tap on it and select Cancel Subscription.
- Follow the instructions to confirm your cancellation.
If you purchased through PayPal:
- Log into your PayPal account.
- Select Profile and then go to My money.
- Under Preapproved payments, click on Update.
- Select the 12 Step Online subscription.
- Click on Cancel to stop future payments.
- Check your email for confirmation of the cancellation.
If you need assistance, here's how you can get in touch with 12 Step Online's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a 12 Step Online Refund
- Be Persistent: If you're not successful on the first try, call back later to speak with a different representative.
- Use Clear Language: Clearly state you want to cancel your subscription, and avoid getting sidetracked by sales pitches.
- Prepare Your Information: Have your account details ready, including your username and any identifying information.
- Timing Matters: Try to call during non-peak hours, like early mornings or weekdays, to get a quicker response.
- Follow Up in Writing: After canceling over the phone, send a confirmation email to ensure there's a record of your cancellation.
- Ask for Confirmation: Always ask for a confirmation number or email for your cancellation request.
- Use Social Media: If you’re having trouble, consider reaching out via social media platforms for quicker attention.
- Stay Calm and Polite: Keep a friendly tone with customer service, as they are often more responsive to pleasant interactions.
- Escalate if Needed: If the front-line support isn’t helpful, ask to speak with a supervisor or manager.
- Check for Free Trials: If you are within a free trial period, remember that cancellation is often easier before billing begins.
- Document Everything: Keep a log of calls, chats, and emails for your records in case of future disputes.
- Look for Hidden Fees: Be aware of any potential fees that could arise from cancelling to avoid surprises later.
Why Do People Request Refunds from 12 Step Online
- Cost is too high.
- Lack of engagement with materials.
- Not seeing results or progress.
- Personal circumstances that have changed.
- Seeking alternative resources or programs.
- Technical issues with the website.
- Incompatibility with their recovery style.
- Feeling overwhelmed by the content.
- Loss of motivation or interest.
- Starting a different recovery journey.
- Limited time to participate.
- Dissatisfaction with support received.
12 Step Online Refund Script
Script
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Dear 12 Step Online, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
12 Step Online Refund Policy
12 Step Online allows members to cancel their subscription at any time. To avoid being charged for the next billing cycle, cancellations must be completed before the renewal date. Members can manage their subscriptions through their account settings.
The Easiest Way to Get a 12 Step Online Refund
If you're frustrated trying to cancel your subscription, membership, or bill from 12 Step Online—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Start reclaiming your money today with Chargeback
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