The Ultimate Step by Step Guide to Cancelling an Ad Free Subscription or Membership (adblockplus.org)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 10, 2025
Adblock Plus offers a free ad blocking service on mobile devices and the Safari Mac app, but also has a paid subscription called Adblock Plus Premium for desktop browsers (Chrome, Firefox, Edge, Opera). The Premium subscription adds extra features like blocking cookie consent pop-ups and distractions beyond regular ad blocking. With one Premium purchase, you can unlock these extra features on multiple browsers, profiles, and computers. Subscribers are billed through an auto-renewing subscription, which can be managed or canceled via settings in the desktop extension.
The cancellation process for Ad Free (Adblock Plus) is relatively straightforward when done through the subscription management page accessible via the browser toolbar icon, but it requires a desktop browser and email verification, which may add minor complexity. Alternative cancellation methods include managing through Paddle or PayPal or contacting support for other payment methods, making the overall process not very difficult but with some steps to follow.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Ad Free subscription.
How to Cancel Ad Free: Step by Step
If you purchased through Paddle:
Visit the Paddle subscription management page: Go to Paddle.net.
Log in to your account: Use the credentials associated with your Paddle purchase.
Locate your Adblock Plus subscription: Find the section for your active subscriptions.
Cancel your subscription: Select the option to cancel the subscription.
If you purchased through PayPal:
Log in to your PayPal account: Open the PayPal website and sign in.
Access Settings: Click on the gear icon to go to your account settings.
Select Payments: Go to the Payments tab.
Manage Pre-Approved Payments: Look for an option labeled "Manage pre-approved payments" or similar.
Find Adblock Plus: Locate the Adblock Plus subscription in the list.
Cancel the subscription: Select the option to cancel your subscription.
If you purchased through another method:
Email Adblock Plus: Send a cancellation request to support@adblockplus.org.
Include necessary details: Use the email linked to your account and include a copy of your receipt or a screenshot of the charge.
How to Contact Ad Free
If you need assistance, here's how you can get in touch with Ad Free's support team.
Select "I'm moving to another country where this service isn't available" as a cancellation reason to get instant cancellation without retention offers.
Cancel immediately after subscription starts to avoid automatic renewal and ensure a smoother cancellation process.
Use neutral language or no reason when canceling to avoid retention tactics and offers.
Go through the cancellation process online first to reveal special retention offers like discounted pricing or pauses on subscription.
Freeze or block your payment method to force the subscription to stop if cancellation is difficult; then cancel once notified.
Escalate by requesting cancellation via customer support contacts if the online cancellation is not straightforward.
Try using a VPN to appear from a region with stricter subscription cancellation laws (like California) to leverage easier legal cancellation rights.
Use pre-paid or virtual credit cards with limited balances to avoid unwanted recurring charges if cancellation proves complicated.
Be persistent and patient with customer support, sometimes multiple attempts or follow-ups are necessary.
Keep a record of cancellation attempts including dates, times, and the people you spoke with in case of disputes.
Why Do People Request Refunds from Ad Free
Features are limited compared to competitors, leading users to seek alternatives with more robust options.
The "acceptable ads" program enabled by default is a dealbreaker for some users who want a stricter ad-blocking experience.
Users experience that it may not effectively block trackers, resulting in continued personalized ads.
Some users feel misled by a “one-time contribution” that turns into recurring payments, causing dissatisfaction.
Subscription cost concerns: Adblock Plus Premium costs $4/month or $40/year, while alternatives may offer similar or better features for free.
After cancellation, users revert to a free tier, but other ad blockers like uBlock Origin and AdGuard offer better free features without acceptable ads.
User complaints largely relate to the “acceptable ads” feature and confusing subscription charges, which frustrate users.
Confusion with similarly named ad blockers can lead to cancellation issues or mistaken subscriptions.
Desire to avoid overcharges motivates users to cancel early.
Some users take advantage of the 60-day money-back guarantee on the annual plan if dissatisfied.
Ad Free Refund Script
Script
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Dear Ad Free, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Ad Free Refund Policy
Ad Free (Adblock Plus) allows you to cancel your Premium subscription via the subscription management page, through Paddle if that was your payment method, or through PayPal if paid there. For other payment methods, you must email support with your payment details and receipt. Refunds are available in full if requested within 60 days of payment by contacting support with proof of purchase.
The Easiest Way to Get a Ad Free Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Ad Free—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
You can typically cancel your Adblock Plus (Ad Free) subscription at any time through the subscription management page, Paddle, PayPal, or by contacting their support for other payment methods. There are no contracts, lock-ins, or early-cancellation fees, but to get a full refund you must request it within 60 days of payment. The main thing to watch for is ensuring you cancel through the correct channel depending on your payment method to avoid any delays or confusion.
Features are limited compared to competitors, leading users to seek alternatives with more robust options.
The "acceptable ads" program enabled by default is a dealbreaker for some users who want a stricter ad-blocking experience.
Users experience that it may not effectively block trackers, resulting in continued personalized ads.
Some users feel misled by a “one-time contribution” that turns into recurring payments, causing dissatisfaction.
Subscription cost concerns: Adblock Plus Premium costs $4/month or $40/year, while alternatives may offer similar or better features for free.
After cancellation, users revert to a free tier, but other ad blockers like uBlock Origin and AdGuard offer better free features without acceptable ads.
User complaints largely relate to the “acceptable ads” feature and confusing subscription charges, which frustrate users.
Confusion with similarly named ad blockers can lead to cancellation issues or mistaken subscriptions.
Desire to avoid overcharges motivates users to cancel early.
Some users take advantage of the 60-day money-back guarantee on the annual plan if dissatisfied.
Registered email address used for the Adblock Plus Premium subscription
Access to the browser where Adblock Plus is installed, if managing via extension
Email verification code (sent to your registered email for online cancellation)
Access to your Paddle account or payment receipt if paid through Paddle
Access to your PayPal account if you subscribed via PayPal (to manage automatic payments)
Payment receipt or invoice, or a screenshot of the charge on your billing statement, if requesting cancellation by email
Details of the subscription (such as subscription ID or order number) for Paddle or email cancellation
Before cancelling your Adblock Plus subscription, know that you will lose premium features such as the ability to block cookie consent pop-ups and other annoyances. After cancellation, you will revert to the free tier once your current subscription period ends, which has fewer features and includes acceptable ads enabled by default. You can still use Adblock Plus until the last day of your paid subscription after cancelling. Also, the cancellation won't immediately stop your subscription; it will continue until the end of your pay cycle.
Ad Free (Adblock Plus) allows you to cancel your Premium subscription via the subscription management page, through Paddle if that was your payment method, or through PayPal if paid there. For other payment methods, you must email support with your payment details and receipt. Refunds are available in full if requested within 60 days of payment by contacting support with proof of purchase.
To cancel your Adblock Plus Premium subscription, you need to access the subscription management page, which requires a verification code sent to your email instead of a password. This code acts as authentication and you do not need a traditional password. If you cannot access your email, you can request cancellation by contacting support@adblockplus.org from the email address associated with your payment. For password issues, you can reset your account password if needed at https://adblockplus.org/account-password-reset.
We've actually written a step by step guide on how to get a refund from Ad Free. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Ad Free subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Ad Free account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Ad Free online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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