How to Cancel an ADT Security Services Subscription
The Ultimate Step by Step Guide to Cancelling an ADT Security Services Subscription or Membership (adtsecurity.com)
By
Bella K.
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Published
August 11, 2025
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Updated
August 12, 2025
ADT Security Services provides home and business security solutions, including alarm systems, monitoring services, and video surveillance. They offer monthly subscription plans for ongoing security monitoring, so you might see a bill from them for these services. With ADT, you get 24/7 professional monitoring, giving you peace of mind knowing your property is protected. They also provide smart home options, letting you control everything from your phone.
Cancelling an ADT subscription often requires contacting customer service, which can involve long wait times. Additionally, there may be paperwork or fees involved that complicate the process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a ADT Security Services subscription.
How to Cancel ADT Security Services: Step by Step
If you purchased through ADT Security Services directly:
Visit the ADT Security Services website at adtsecurity.com.
Click on the "Login" button at the top right corner.
Enter your login credentials to access your account.
Navigate to the "Account Settings" section.
Click on "Billing" or "Subscriptions".
Locate the subscription you wish to cancel.
Click on the "Cancel Subscription" link or button next to the service.
Follow any prompts to confirm the cancellation.
Check for a confirmation email to confirm the cancellation of your subscription.
If you purchased through Google Play:
Open the Google Play Store.
Tap on the menu icon (three horizontal lines) in the upper left corner.
Select "Subscriptions".
Find and select your ADT Security Services subscription.
Tap on "Cancel Subscription".
Follow the on-screen instructions to complete the cancellation.
If you purchased through Apple App Store:
Open the Settings app on your iOS device.
Tap on your name at the top of the screen.
Select "Subscriptions".
Locate your ADT Security Services subscription.
Tap on it to view subscription details.
Tap on "Cancel Subscription".
Confirm your cancellation when prompted.
If you purchased through other billing methods:
Check your email for any receipts or confirmation emails from ADT Security Services.
Look for instructions provided in the email regarding cancellation.
If you cannot find cancellation instructions, contact ADT Customer Support at 1-800-ADT-ASAP.
Follow the instructions given by the customer support representative to process your cancellation.
How to Contact ADT Security Services
If you need assistance, here's how you can get in touch with ADT Security Services's support team.
Tips and Tricks for Getting a ADT Security Services Refund
Document Everything: Keep records of all communications and notes on dates and times you contact support.
Use Specific Language: Clearly state your intention to cancel and avoid vague statements. Use phrases like "I want to cancel my account immediately."
Ask for Confirmation: Request a confirmation email or number once you've canceled to avoid any future charges.
Timing Matters: Call during off-peak hours to reach a representative faster, typically early mornings or late evenings.
Utilize Different Channels: If on hold for too long, try reaching out through different channels like live chat or social media.
Be Persistent: If initial requests are ignored, follow up multiple times, referencing previous conversations.
Escalate if Needed: Politely ask to speak with a supervisor if the first representative isn’t helping.
Check Contract Terms: Familiarize yourself with any contract terms that might impact cancellation, noting any tough penalties.
Express Discontent: If you're being pushed back, state dissatisfaction with the service to prompt a resolution.
Consider Timing of Bills: Cancel just before a billing cycle to avoid being charged again for the next month.
Involve Third Parties: Mention potential complaints to consumer protection agencies or groups if treated unfairly.
Why Do People Request Refunds from ADT Security Services
High monthly costs compared to competitors.
Poor customer service experiences or support.
Technical issues with equipment or software.
Frequent price increases without adequate notice.
Limited service areas or coverage issues.
Unsatisfactory contract terms or obligations.
Movement to a new location not serviced by ADT.
Upgrade or change to a different security provider.
Concerns about privacy and data security.
System false alarms creating inconvenience.
Perceived ineffectiveness of the security system.
Lack of desired features available in plans.
ADT Security Services Refund Script
Script
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Dear ADT Security Services, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
ADT Security Services Refund Policy
ADT Security Services allows customers to cancel their subscription or membership by providing a written notice. Depending on the contract terms, early cancellation may incur fees, and customers are advised to review their specific agreement for details. Generally, services will continue until the end of the billing cycle, ensuring access to security features until the cancellation is processed.
The Easiest Way to Get a ADT Security Services Refund
If you're frustrated trying to cancel your subscription, membership, or bill from ADT Security Services—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be mindful that ADT Security Services may employ various tactics to discourage cancellations, such as requiring a lengthy notice period or imposing early termination fees that can be quite steep. Additionally, if you signed up for a contract, you might be locked in for a specific term, making it harder to cancel without incurring costs. Always review the fine print and terms of service to understand your rights and potential fees before attempting to cancel.
High monthly costs compared to competitors.
Poor customer service experiences or support.
Technical issues with equipment or software.
Frequent price increases without adequate notice.
Limited service areas or coverage issues.
Unsatisfactory contract terms or obligations.
Movement to a new location not serviced by ADT.
Upgrade or change to a different security provider.
Concerns about privacy and data security.
System false alarms creating inconvenience.
Perceived ineffectiveness of the security system.
Lack of desired features available in plans.
Account number
Service address
Billing information (credit card number or bank details)
Reason for cancellation
Email address associated with the account
Phone number linked to the account
Details of any ongoing contracts
Notes on equipment return (if applicable)
Date of last payment
Before cancelling your ADT Security Services subscription, be aware that you will lose access to important features like 24/7 monitoring, emergency response services, and mobile app control for your security system. Additionally, check your contract for any cancellation fees or notice periods that may apply, as they could affect your final bill. If you have a home automation setup, cancelling will also sever any integrated smart home functionalities. Consider whether you might need to return any equipment to avoid further charges.
ADT Security Services allows customers to cancel their subscription or membership by providing a written notice. Depending on the contract terms, early cancellation may incur fees, and customers are advised to review their specific agreement for details. Generally, services will continue until the end of the billing cycle, ensuring access to security features until the cancellation is processed.
To cancel your ADT Security Services subscription, you will need to provide your account password during the process. If you’ve forgotten your password, you can easily reset it by visiting the following link: https://www.adt.com/reset-password. Alternatively, you can also call their customer support for assistance.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your ADT Security Services subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your ADT Security Services account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel ADT Security Services online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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