Aesop is a brand that offers high-quality skincare and beauty products, focusing on natural ingredients and thoughtful design. They have a subscription service that allows you to receive your favorite products regularly, making it super easy to keep your skincare routine consistent. If you see a charge from Aesop, it could be for a product you signed up to receive on a regular basis. It's all about keeping your skin happy without any hassle!
Difficulty
12345678910
Easy Medium Very Hard
Cancelling a subscription with Aesop is relatively straightforward, typically requiring users to navigate through their account settings. However, some users may find the process slightly confusing if they encounter unexpected prompts or lack clear instructions.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Aesop subscription.
How to Cancel Aesop: Step by Step
If you purchased through aesop.com:
- Visit the Aesop website and log into your account.
- Navigate to the Account Settings section.
- Select Subscriptions from the menu.
- Locate the subscription you wish to cancel.
- Click on the Cancel Subscription button next to the relevant item.
- Follow any prompts to confirm your cancellation.
- You should receive an email confirming your cancellation.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your name at the top.
- Select Subscriptions.
- Find and tap on the Aesop subscription.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the Menu icon (three horizontal lines) and select Subscriptions.
- Find the Aesop subscription you wish to cancel.
- Tap on the subscription.
- Select Cancel Subscription.
- Follow the prompts to confirm your cancellation.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to Settings by clicking on the gear icon.
- Select Payments then click on Manage automatic payments.
- Find Aesop among the list of merchants.
- Click on the subscription and select Cancel.
- Confirm the cancellation in the prompt that appears.
If you need assistance, here's how you can get in touch with Aesop's support team.
Tips and Tricks for Getting a Aesop Refund
- Contact Customer Service: Use live chat for immediate responses; often faster than email.
- Be Direct: Clearly state that you want to cancel your subscription. Avoid small talk.
- Time Your Call: Reach out early in the month to avoid possible charges.
- Use the Right Language: Phrase your request as "I need to cancel my account" instead of "Can I cancel?"
- Record Details: Keep a note of who you spoke to and any confirmation numbers.
- Escalate if Necessary: Ask to speak to a supervisor if the first representative is unhelpful.
- Utilize Social Media: If customer service is unresponsive, post on social media for public attention.
- Check for Cancellation Terms: Some users report success by referencing promotional offers that include easy cancellations.
- Timing is Key: The end of a billing cycle might trigger a more lenient approach.
- Stay Polite but Firm: A respectful tone may yield better results than being confrontational.
Why Do People Request Refunds from Aesop
- High cost of products compared to alternatives
- Infrequent use of the products
- Change in personal finances leading to budget cuts
- Allergic reactions or negative skin responses
- Lack of desired products in inventory
- Issues with customer service experiences
- Better discounts elsewhere
- Looking for eco-friendly alternatives
- Relocation to areas without physical stores
- Not meeting expected results from products
- Cancellation of auto-replenishments
- Simple product fatigue, wanting to try new brands
Aesop Refund Script
Script
Copy
Dear Aesop, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Aesop Refund Policy
Aesop allows customers to cancel their membership or subscription at any time through their account settings or by contacting customer service. Any associated billing will cease upon cancellation, but customers may retain access to their benefits until the end of the current billing cycle.
The Easiest Way to Get a Aesop Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Aesop—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Start reclaiming your money today with Chargeback
AESOP Aesop.com Aesop Skincare Aesop Online Aesop Retail
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
