The Ultimate Step by Step Guide to Cancelling an airSlate Subscription or Membership (airslate.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
AirSlate is a company that helps people and businesses automate their paperwork and workflows, making things like document signing, approvals, and billing easier and faster. They offer subscription plans that let users access their tools continuously and manage their automated workflows with ease. If you see a charge from airSlate, it’s likely for a subscription that keeps your automation and document processes running smoothly. In simple terms, they handle the behind-the-scenes work so you can save time and avoid manual paperwork hassle.
The process to cancel a subscription on airSlate involves logging into the account, navigating to the subscription or billing section, and selecting the cancel option. This is a straightforward multi-step online process that is fairly easy but requires a user to know where to go in the account settings, hence not the absolute easiest but still quite manageable.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a airSlate subscription.
How to Cancel airSlate: Step by Step
If you purchased through airSlate directly:
Visit the airSlate website and log into your account.
Navigate to the Account Settings.
Click on Billing or Subscriptions.
Find the subscription you wish to cancel.
Select the Cancel Subscription option.
Follow the prompts to confirm the cancellation.
How to Contact airSlate
If you need assistance, here's how you can get in touch with airSlate's support team.
Send emails and keep a detailed record of all correspondence with customer support as evidence for disputes or reimbursement claims.
Call the company directly to speak to a human representative if online cancellation methods fail.
Take screenshots of subscription settings or errors and send them to support when requesting cancellation.
Attempt to cancel on a desktop computer rather than a mobile device, and disable ad blockers that may interfere with website functionality.
Use PayPal or your bank's direct debit management tools to stop or dispute recurring payments if the company is unresponsive.
Contact your bank or credit card issuer to block or stop payments for the subscription if all else fails.
Report bad business practices and unauthorized charges to regulatory bodies such as the FTC (https://reportfraud.ftc.gov/).
If cancellation is difficult or ignored, switch the payment method to a prepaid card with limited funds so future payments fail and the subscription cancels automatically.
Timing matters: Try cancelling before renewal dates and during business hours to catch a representative more easily.
Persistency and escalation: Multiple contact attempts via different channels (email, phone, website chat) increase the chance of success.
Why Do People Request Refunds from airSlate
Unauthorized charges: Customers report charges to accounts without recalling subscribing or authorizing them.
Difficulty canceling subscriptions: Many experience failure to cancel despite multiple attempts and contacting customer service.
Automatic conversion from free trial to paid plan: Subscriptions sometimes shift to paid without clear customer acknowledgment.
Cancellation requests not processed: Resulting in continued billing over extended periods like months or years.
Lack of clear communication from support: Customers complain about poor response regarding cancellation and refunds.
Confusion over service or account being charged: Makes cancellation efforts more complicated for some customers.
Refund requests: For subscriptions that were attempted to be canceled or never knowingly activated.
airSlate Refund Script
Script
Copy
Dear airSlate, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
airSlate Refund Policy
airSlate allows you to manage your subscription by freezing it to stop further payments. After a 14-day cancellation period, you may terminate your membership at any time by canceling the direct debit mandate with your bank, which effectively ends your membership.
The Easiest Way to Get a airSlate Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from airSlate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
AirSlate allows subscription cancellation at any time, generally without lock-in periods or early cancellation fees. However, unused professional services expire after one year and refunds are only available for unused services. There are no explicit long-term contracts or gimmicks to trap you, but it's important to note that unused services have expiration conditions and fees may be adjusted if contractual obligations are not met promptly.
Unauthorized charges: Customers report charges to accounts without recalling subscribing or authorizing them.
Difficulty canceling subscriptions: Many experience failure to cancel despite multiple attempts and contacting customer service.
Automatic conversion from free trial to paid plan: Subscriptions sometimes shift to paid without clear customer acknowledgment.
Cancellation requests not processed: Resulting in continued billing over extended periods like months or years.
Lack of clear communication from support: Customers complain about poor response regarding cancellation and refunds.
Confusion over service or account being charged: Makes cancellation efforts more complicated for some customers.
Refund requests: For subscriptions that were attempted to be canceled or never knowingly activated.
Account login credentials (username and password)
Access to the airSlate website (airslate.com)
Billing or subscription section of your airSlate account
Subscription plan details you want to cancel
Payment method information (if required for identification)
Reason for cancellation (may be requested during cancellation)
Confirmation of your identity (email or phone verification)
Support contact information in case online cancellation is not possible
Before cancelling an airSlate subscription, note that you will lose access to all premium features available under your plan, including high-volume eSignature capabilities and automated document workflows. Your account will revert to the limitations of the free plan, which means reduced functionalities and possible restrictions on document processing and integrations. Additionally, be aware that cancellations typically take effect immediately, and past subscription fees are generally non-refundable, so plan accordingly to avoid disruption in your business processes. For detailed terms, always check airSlate's official pricing and terms of service pages.
airSlate allows you to manage your subscription by freezing it to stop further payments. After a 14-day cancellation period, you may terminate your membership at any time by canceling the direct debit mandate with your bank, which effectively ends your membership.
To cancel your airSlate subscription, you need to log into your account on their website, which requires your password. AirSlate does not appear to offer phone or chat support for subscription cancellations without logging in. If you have forgotten your password, you can reset it easily via this link: https://airslate.com/redirect/login. Make sure to log in first to access your subscription settings and manage the cancellation.
We've actually written a step by step guide on how to get a refund from airSlate. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your airSlate subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your airSlate account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel airSlate online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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