AMC Theatres offers a membership program called AMC Stubs with several tiers to enhance your movie experience. The free Insider tier gives you points on purchases and some discounts, while the paid Premiere and Premiere GO! levels offer more perks like waived ticket fees, rewards on concessions and tickets, birthday gifts, and special offers. The top-tier A-List subscription lets you watch up to 4 movies every week with no blackout dates, includes premium formats like IMAX and Dolby Cinema at no extra cost, and has a monthly recurring fee with a minimum three-month commitment. So if you see charges from AMC Theatres, it's likely from one of these memberships or ticket purchases tied to the benefits they offer.
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Cancellation can be easily done online through the AMC app or website or by contacting guest services or visiting a theater in person. The process is straightforward but requires timely action to avoid charges due to the 5-day notice before membership renewal requirement.
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How to Cancel AMC Theatres: Step by Step
If you purchased through AMC Theatres:
- Visit the AMC Theatres website and sign in to your account.
- Go to the A-List dashboard.
- Click on View and Manage Your Plan.
- Select Cancel Membership and follow the prompts provided.
- Be aware that after cancellation, you cannot rejoin A-List for 6 months.
If you purchased through a mobile app (iOS or Android):
- Open the AMC Theatres app on your device.
- Sign in to your account.
- Navigate to your Profile section.
- Find the option that reads Manage Membership.
- Select Cancel Membership and proceed with the cancellation instructions.
If you purchased through a third-party service (e.g., Google Play, Apple):
- Go to your device’s app store (Google Play Store or Apple App Store).
- Sign in with your account.
- Navigate to the section that manages subscriptions.
- Locate AMC Theatres Subscription in your subscriptions list.
- Select the option to Cancel Subscription and confirm your choice.
Tips & Tricks for Canceling AMC Theatres
- Be prepared for a difficult process: Cancelling AMC subscriptions often requires persistence and can be confusing due to unclear online options.
- Use direct communication channels: Contact AMC customer service via chat or phone, as email cancellations alone may not be sufficient.
- Explicitly confirm cancellation details: When cancelling, explicitly agree to any remaining commitment fees and confirm you accept those charges to complete the cancellation.
- Document all interactions: Keep records of chats, emails, and confirmations to avoid disputes later.
- Confirm cancellation confirmation: Ensure you receive a cancellation confirmation email or message verifying that your membership is terminated.
- Watch billing statements closely: Monitor your bank statements for any charges after cancellation and be ready to dispute unauthorized charges.
- Escalate via bank or dispute charges: If AMC continues charging, contact your bank to block charges or initiate a chargeback with evidence of cancellation and non-usage.
- Leverage social media for escalation: Some users report success contacting AMC through Twitter (@AMCHelps) or Facebook for faster resolution or to reverse cancellations.
- Timing matters: Cancel well in advance of your billing date to avoid unexpected charges or fees related to late cancellations.
- Expect non-refundable policies: Be aware AMC often enforces non-refundable policies and may charge early termination fees if cancelling during an initial commitment period.
- Consider legal advice for disputes: Some users suggest consulting a lawyer if you encounter persistent billing or cancellation issues.
AMC Theatres Customer Service Info
If you need assistance, here's how you can get in touch with AMC Theatres's support team.
Cancel AMC Theatres Script
Script
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Hello AMC Theatres Team,
I hope this message finds you well. I am writing to request the cancellation of my AMC subscription. Due to current personal circumstances, I am unable to take full advantage of the benefits and features that come with it.
I appreciate the service provided so far, but I believe it is in my best interest to discontinue my membership at this time. Please let me know if there are any steps I need to follow to complete this cancellation process.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
AMC Theatres' AMC Stubs membership cancellation policy requires members to contact AMC Stubs support to cancel, and cancellations must be made at least 5 calendar days before the next billing date to avoid being charged again. Refunds are only given for accounts created within the last 30 days that have not used any benefits. Members can manage cancellations and renewal preferences via the AMC Stubs dashboard in their My AMC account.
To cancel your AMC Theatres subscription, you generally need to log into your account, which requires your password. If you don't remember your password, you can reset it by using the password reset link here: https://www.amctheatres.com/account/passwordreset. There doesn't appear to be a phone or chat option to cancel without logging in, so having your password or resetting it is necessary. This ensures secure management of your subscription.
- Random or unexplained membership cancellation by AMC, sometimes with refund after complaint.
- Automatic subscription renewals leading to unwanted charges, often without clear notification.
- Billing issues such as double charges or charges for unintended purchases.
- Difficulty canceling subscription and delays in refund processing.
- Lack of direct customer service or phone support causing frustration when resolving issues.
- Unauthorized charges for AMC Stubs membership or services not subscribed to.
- Non-refundable ticket or event purchases causing disputes and refund requests.
- Technical problems during movie experience such as audio or projection issues prompting refund demands.
- Theater environment problems like disruptions by other patrons leading customers to request refunds.
- Forced saving of payment information causing unwanted auto-renewals and subscription charges.
- Refund denial or difficulty obtaining refunds especially when requesting refunds after showtime or for canceled events.
AMC Theatres' AMC Stubs A-List membership comes with a mandatory initial commitment of three months, meaning you cannot cancel for a refund during this initial period. You must cancel at least five calendar days before the end of your initial commitment or the subsequent monthly term to avoid being charged for the next period. Additionally, there are no partial refunds for cancellation during an active month, and once you cancel, you cannot rejoin the membership for six months. Also, excessive no-shows (four unscanned reservations in four weeks) may result in membership termination without refund. These conditions can feel restrictive and may delay immediate cancellation or refunds.
Before canceling your AMC Theatres subscription, specifically the AMC Stubs A-List membership, there are several important things to know. When you cancel, any A-List Entourage reservations will remain valid only if they occur while your membership is still active; reservations after your benefits expire will be automatically canceled. Membership cancellation can be done through the A-List dashboard, but once canceled, you cannot rejoin A-List for 6 months. Additionally, there is an initial 3-month minimum commitment period, and after that, cancellation requests must be made at least 5 business days before the next billing date to avoid being charged for the next month. Post-cancellation, if you were a previous AMC Stubs Premiere member, you will revert to Premiere status; otherwise, you might become an AMC Stubs Insider™ or AMC Stubs Premiere Go! member if qualified.
- Account login credentials (email/username and password) to access your online dashboard or app
- AMC Stubs membership number (found on the "Wallet" tab in your account)
- Full name as registered with AMC
- Email address associated with your AMC account
- Phone number linked to your account, if applicable
- Valid photo identification (when cancelling in person at a theatre, or when required for account verification)
- Access to your AMC member dashboard on the website or app, or the ability to contact AMC Guest Services
- Knowledge of your next billing date to avoid additional charges, as cancellation requests must be made at least five (5) business days in advance
- Billing information update if your account is suspended due to payment issues, prior to cancellation
- Reason for cancellation (occasionally requested by Guest Services)
We've actually written a step by step guide on how to get a refund from AMC Theatres. Check it out!
The Easiest Way to Cancel AMC Theatres
If you’re frustrated trying to cancel your subscription, membership, or bill from AMC Theatres—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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