The Ultimate Step by Step Guide to Cancelling an Ask-Crew Subscription or Membership (ask-crew.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Ask-Crew is a service that gives you 24/7 access to experts in areas like electronics, home appliances, plumbing, and car repairs. You can ask questions and get help until your problem is solved. They offer this help through a monthly subscription starting at $46, plus a one-time fee when you sign up. You get unlimited support during your subscription, and you can cancel anytime before your next billing to stop payments.
Canceling the subscription requires the user to send an email or make a phone call, which is straightforward but requires extra steps compared to instant online cancellation. The instructions are clearly provided on the official site, making it relatively easy but not the simplest possible process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Ask-Crew subscription.
How to Cancel Ask-Crew: Step by Step
If you purchased through Ask-Crew:
Log in to your account on ask-crew.com.
Navigate to the Payment & Subscription panel in your account settings.
Click the Cancel button to initiate the cancellation process.
If you purchased through Email:
Open your email client.
Create a new email addressed to help@ask-crew.com.
In the email subject, write Subscription Cancellation Request.
Include your account details and request to cancel your subscription in the body of the email.
Send the email and wait for a confirmation response.
If you purchased through Phone:
Call +1 888 841-8038.
Follow the prompts to speak with a customer service representative.
Request to cancel your subscription and provide your account details as needed.
Wait for confirmation of your cancellation.
How to Contact Ask-Crew
If you need assistance, here's how you can get in touch with Ask-Crew's support team.
Always cancel through the original platform where you subscribed (e.g., Xbox, PlayStation, or Nintendo account settings), as Ask-Crew does not handle cancellations in-game or directly.
Turn off auto-renew rather than looking for a direct immediate cancellation button; subscriptions commonly remain active until the current paid period ends.
Keep records of your subscription emails and payment receipts; use them to verify your account and escalate if charges continue after cancellation.
When contacting support, be firm and clear about wanting to cancel immediately, mention you do not wish to be charged again and request confirmation emails.
If cancellation through online chat or website is unsuccessful, escalate by sending a direct email to Ask-Crew support or calling their phone number if available.
Time your cancellation near the end of the billing cycle to avoid being charged for the next period; turning off auto-renew well before the billing date helps prevent unwanted charges.
Use specific language such as "Please cancel my subscription immediately and confirm the cancellation," and reference your account details to avoid delays.
Be prepared to repeat the request multiple times or via multiple channels (email, phone, chat) as some users report needing persistence to succeed.
If charges continue despite cancellation attempts, consider contacting your bank or credit card company to block future payments as a last resort.
Why Do People Request Refunds from Ask-Crew
Unexpected subscription charges of around $46-$47 following a trial authorization of $1.
Confusion about the charges, with customers mistaking them for other companies like Hulu or Peacock.
Difficulty or inability to cancel subscriptions, including non-functional cancellation buttons.
Lack of clear upfront disclosure about subscription costs.
Multiple or duplicate charges due to payment confusion.
Charges occurring even after same-day cancellation.
Subscription sign-up sometimes done without clear consent or full knowledge from the customer.
Delayed or refused refunds after customers request them or initiate bank disputes.
Poor customer service experiences, including refusal to refund or slow refund processing.
Ask-Crew Refund Script
Script
Copy
Dear Ask-Crew, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Ask-Crew Refund Policy
Ask-Crew's subscription includes a monthly fee and a one-time join fee, with the monthly fee recurring until cancellation. You can cancel anytime before the next billing date to avoid future charges by clicking the Cancel button in your account's Payment & subscription panel, emailing help@ask-crew.com, or calling their support.
The Easiest Way to Get a Ask-Crew Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Ask-Crew—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Ask-Crew charges a monthly subscription fee plus a one-time join fee upfront. You can cancel your subscription anytime before the next billing date via your account panel, email, or phone to avoid further charges. There are no explicit contracts, lock-ins, or early cancellation fees mentioned, but be aware you will continue to have access only until the current paid period ends; cancellation must be done timely to prevent next billing.
Unexpected subscription charges of around $46-$47 following a trial authorization of $1.
Confusion about the charges, with customers mistaking them for other companies like Hulu or Peacock.
Difficulty or inability to cancel subscriptions, including non-functional cancellation buttons.
Lack of clear upfront disclosure about subscription costs.
Multiple or duplicate charges due to payment confusion.
Charges occurring even after same-day cancellation.
Subscription sign-up sometimes done without clear consent or full knowledge from the customer.
Delayed or refused refunds after customers request them or initiate bank disputes.
Poor customer service experiences, including refusal to refund or slow refund processing.
Email address used for registration
Full name as provided during account signup
Details of the subscription (e.g., type of plan or membership, or reference to "Ask-Crew")
Subscription ID or account number (if available)
Date of sign-up or approximate period service started
Details from your bank statement (date and amount of charge, transaction reference, last four digits of card) especially if you don’t recognize the charge
Reason for cancellation (optional, may assist the support process)
Any past communication or reference/ticket numbers from prior contact
Ability to log in to your Ask-Crew account to use the web cancellation process
Message describing your cancellation request if using the contact form or emailing support
Before cancelling your Ask-Crew subscription, it's important to know that you will lose access to their specialized computer repair and troubleshooting services that the subscription provides. You will no longer be able to receive immediate expert help or support, which could leave you on your own for resolving technical issues. Also, any ongoing support requests or services tied to your subscription will end once you cancel. Make sure to cancel only if you no longer need their assistance, as re-subscribing might require reactivation fees or payment.
Ask-Crew's subscription includes a monthly fee and a one-time join fee, with the monthly fee recurring until cancellation. You can cancel anytime before the next billing date to avoid future charges by clicking the Cancel button in your account's Payment & subscription panel, emailing help@ask-crew.com, or calling their support.
To cancel your Ask-Crew subscription, you do need to log into your account on their website, which means having your password is necessary. If you don't have your password, you will need it to access the Payment & subscription panel to click the Cancel button. Alternatively, you can also cancel by contacting their customer support via email at help@ask-crew.com or by phone. If you've forgotten your password, you can reset it at https://ask-crew.com/reset-password to regain access and cancel your subscription yourself.
We've actually written a step by step guide on how to get a refund from Ask-Crew. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Ask-Crew subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Ask-Crew account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Ask-Crew online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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