Atelierstore is a concept store in Paris that offers mainly a hair salon and nail services through Paolina Nails. They provide hair treatments like Ombre, Balayage, Olaplex, Botox Capillaire, and other specialized treatments. Customers can book and pay for services, but there doesn’t seem to be a subscription service; billing is done per service as you use them. So, if you see charges from Atelierstore, it’s likely for hair or nail care you received at their salon.
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The cancellation process is fairly straightforward through the customer portal, easily accessible via email link or account login. The only complexity arises if the subscription mandates a minimum number of payments before cancellation, such as a monthly subscription requiring at least 2 months, which might add minor difficulty.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a atelierstore subscription.
How to Cancel atelierstore: Step by Step
If you purchased through the Customer Portal:
- Go to the customer portal. You can access it through the link received in your subscription confirmation email.
- Log in using your account credentials.
- Once logged in, navigate to the Subscriptions section.
- Here, you will see the list of your current subscriptions.
- Select the subscription you wish to cancel.
- Click on the Cancel Subscription option.
- Follow the prompts to confirm the cancellation.
If you purchased through email or customer support:
- Email the customer support team at the provided support email.
- Include your subscription details (e.g., name, email associated with the account, and subscription type).
- Request a cancellation of your subscription clearly in your message.
- Wait for confirmation from the support team regarding your cancellation.
If you purchased through mobile app:
- Open the Atelier Store app on your mobile device.
- Log in with your account credentials.
- Go to the Account section.
- Select the Subscriptions option.
- Find the subscription you want to cancel.
- Tap on the Cancel Subscription button.
- Confirm your cancellation when prompted.
If you need assistance, here's how you can get in touch with atelierstore's support team.
Tips and Tricks for Getting a atelierstore Refund
- Contact customer service during business hours to ensure your cancellation request is received and processed promptly.
- Use clear, concise language stating "I want to cancel my subscription effective immediately" to avoid misunderstandings.
- Document all communication by saving emails, chat transcripts, or taking screenshots of cancellation requests.
- Request a confirmation email or reference number for your cancellation to have proof in case of future disputes.
- Attempt cancellation at least 24 hours before the next billing cycle to avoid being charged another period.
- If initial cancellation fails, escalate to a manager or higher-level support while remaining polite and firm in your request.
- Leverage refund policies or trial period offers if applicable, to negotiate a refund or cancellation without extra fees.
- Use social media or public review platforms as a last resort to get attention if standard channels don’t work.
- Check for any hidden "auto-renewal" settings in your account dashboard and disable them directly before contacting support.
- Plan the timing of cancellation to avoid weekends or holidays when customer service may be slower.
Why Do People Request Refunds from atelierstore
- High subscription fees making the service less affordable.
- Poor customer experience including difficulties with the website or customer service.
- Lack of perceived value or the service not meeting expectations.
- Payment failures causing subscription interruptions.
- Not using the service enough leading to cancelling due to low engagement.
- Achieving their initial goal for example after a trial or specific purpose.
- Better alternatives available in the market.
- Life changes such as financial situation or shifting priorities.
- Unresolved product bugs or issues impacting the usability.
- Inability to modify or pause their subscription or membership.
- Confusing sign-up or cancellation process causing frustration.
- Trying the service and not liking the product or offerings.
atelierstore Refund Script
Script
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Dear atelierstore, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
atelierstore Refund Policy
To cancel an atelierstore.fr membership subscription or request a refund, you need to email their support at support@atelierstore.fr with your order number, payment details, and reason for cancellation or refund. Refunds, if approved, are usually processed within 7-10 business days to the original payment method. There is no publicly stated cancellation policy on the site, so contacting customer service is necessary for specific cases.
The Easiest Way to Get a atelierstore Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from atelierstore—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Atelierstore charges could potentially show on statements in various ways depending on the settings used by the merchant's payment processor (likely Stripe). Common formats for statement descriptors include: atelierstore atelierstore.fr ATELIER STORE ATELIERSTORE.FR ATELIER STORE FR atelierstore purchase atelierstore payment ATELIERSTORE* purchase ATELIERSTORE* payment or variants combining the brand name with location or product descriptor. Exact descriptors depend on the merchant's configuration and any prefixes or suffixes set in their payment gateway.
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