The Ultimate Step by Step Guide to Cancelling an AupairCare Subscription or Membership (aupaircare.com)
By
Bella K.
|
Published
September 16, 2025
|
Updated
September 17, 2025
AupairCare helps families find live-in au pairs to care for their children. They offer a variety of services, including matching families with au pairs, providing support during the hosting experience, and managing paperwork. If you see a charge from them, it’s likely for the subscription or placement service that helps connect you with the right au pair for your needs.
Cancelling a subscription with AupairCare can involve navigating through various customer service processes or documentation. While not extremely difficult, it may require some effort and time to ensure all steps are followed correctly.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a AupairCare subscription.
How to Cancel AupairCare: Step by Step
If you purchased through AupairCare website:
Log in to your AupairCare account at aupaircare.com.
Navigate to the Account Settings section.
Select Subscriptions from the menu options.
Locate the subscription you wish to cancel.
Click on the Cancel Subscription button next to the relevant subscription.
Follow the prompt to confirm the cancellation.
You will receive a confirmation email regarding the cancellation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile Icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find and select your AupairCare subscription.
Tap on Cancel subscription.
Follow the instructions to complete the cancellation.
If you purchased through Apple (iOS):
Open the Settings app on your iPhone or iPad.
Tap on your Name at the top.
Select Subscriptions.
Find and tap on your AupairCare subscription.
Tap Cancel Subscription.
Confirm your cancellation in the pop-up dialog.
If you purchased through PayPal:
Log in to your PayPal account.
Click on the Settings gear icon.
Select Payments from the menu.
Click on Manage pre-approved payments.
Find AupairCare in the list of merchants.
Click on the Cancel button to revoke the authorization.
If you purchased through your bank account (ACH):
Contact the customer service of your bank.
Request cancellation of any recurring payment associated with AupairCare.
Note any confirmation or reference number provided for tracking.
How to Contact AupairCare
If you need assistance, here's how you can get in touch with AupairCare's support team.
Document Everything: Keep records of all your communications with AupairCare.
Contact Customer Service: Call instead of emailing for quicker resolutions; use a calm and polite tone.
Ask for Specifics: Inquire about the exact process and any billing cycles to avoid confusion.
Timing is Key: Try to cancel right before the billing cycle begins to avoid being charged for the next period.
Utilize Social Media: Reach out via social media channels; public pressure can prompt quicker responses.
Escalate if Necessary: If initial contact doesn't work, ask to speak to a supervisor or manager.
Be Firm but Polite: Clearly state you want to cancel and don’t accept offers to stay unless you're fully convinced.
Follow Up: Confirm your cancellation through email or another method to have written proof.
Consider the Cancellation Window: Be aware of any specific days of the month when cancellations are more successful.
Ask About Refunds: If applicable, inquire about any possible refunds for unused services.
Why Do People Request Refunds from AupairCare
Cost concerns - Believe the fees are too high.
Poor service - Unhappy with the quality of the au pair.
Change in family needs - No longer require childcare services.
Scheduling conflicts - Au pair schedule doesn’t match family’s needs.
Communication issues - Difficulty in communicating with the agency or au pair.
Short-term arrangements - Only needed assistance for a limited time.
Negative experiences - Issues with the chosen au pair or support from the agency.
Relocation - Family is moving away or to a different area.
Personal circumstances - Changes in family dynamics or financial situations.
Search for alternatives - Finding other childcare options that may be more suitable.
AupairCare Refund Script
Script
Copy
Dear AupairCare, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
AupairCare Refund Policy
AupairCare allows members to cancel their subscription at any time through their online account. However, a 30-day notice is required for cancellation, and any fees paid are non-refundable once processed. It's important to review specific terms outlined in your membership agreement for detailed conditions.
The Easiest Way to Get a AupairCare Refund
If you're frustrated trying to cancel your subscription, membership, or bill from AupairCare—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as AupairCare might have terms that make cancellation tricky. Upon signing up, you may encounter contracts or early-cancellation fees that can leave you feeling locked in. Always read the fine print to understand any obligations or potential charges before attempting to cancel your subscription.
Cost concerns - Believe the fees are too high.
Poor service - Unhappy with the quality of the au pair.
Change in family needs - No longer require childcare services.
Scheduling conflicts - Au pair schedule doesn’t match family’s needs.
Communication issues - Difficulty in communicating with the agency or au pair.
Short-term arrangements - Only needed assistance for a limited time.
Negative experiences - Issues with the chosen au pair or support from the agency.
Relocation - Family is moving away or to a different area.
Personal circumstances - Changes in family dynamics or financial situations.
Search for alternatives - Finding other childcare options that may be more suitable.
Account Number: Your unique identifier for the subscription.
Email Address: The email associated with the account.
Full Name: The name registered with the account.
Reason for Cancellation: A brief explanation for your cancellation.
Billing Information: Payment method details (last 4 digits of the card, for instance).
Contact Number: Phone number linked to your account.
Date of Cancellation Request: When you are submitting the cancellation request.
Documentation: Any relevant email confirmations or contracts.
Feedback: Suggestions for service improvement (optional).
Before cancelling your AupairCare subscription, be aware that you will lose access to essential resources and support services designed to help you manage your au pair experience. This includes 24/7 support from their team, educational programs for your au pair, and access to exclusive events. Additionally, make sure to check if there are any pending fees or cancellation policies that might affect your decision. It's also a good idea to consider how the cancellation might impact your current arrangement or your au pair's experience.
AupairCare allows members to cancel their subscription at any time through their online account. However, a 30-day notice is required for cancellation, and any fees paid are non-refundable once processed. It's important to review specific terms outlined in your membership agreement for detailed conditions.
To cancel your subscription with AupairCare, you will need your password to log into your account. If you've forgotten your password, you can reset it by visiting [this link](https://www.aupaircare.com/reset-password). Once you've regained access, you can proceed with the cancellation process.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your AupairCare subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your AupairCare account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel AupairCare online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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savings for customers. ² Average requests times may vary depending on volume of requests
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