The Ultimate Step by Step Guide to Cancelling an aurahouse Subscription or Membership (aurahouse.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Aura House offers subscription services mainly for fragrance oils that they deliver to your door every month. When you subscribe, you get member benefits like discounts on diffuser purchases, savings on monthly fragrance oil deliveries, and access to exclusive scents and events. Billing happens automatically based on your chosen plan, but you can change your fragrance or cancel anytime without extra charges through their customer portal. So if you see a charge from them, it’s likely for your ongoing fragrance subscription or related member benefits.
The cancellation process is straightforward as users can cancel their subscription at any time by logging into their customer portal and following clear cancellation instructions. There is no charge for cancellation, and the interface seems user-friendly without the need for contacting support unless issues arise.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a aurahouse subscription.
How to Cancel aurahouse: Step by Step
If you purchased through Aurahouse.com:
Log in to your account by visiting the Aurahouse website.
Navigate to your customer portal.
Find the section for subscriptions or billing.
Select the subscription you wish to cancel.
Follow the cancellation instructions provided in the portal.
Confirm the cancellation on any prompts to ensure it is processed.
Note that if you cancel after the billing date, the cancellation will take effect for the next billing cycle.
How to Contact aurahouse
If you need assistance, here's how you can get in touch with aurahouse's support team.
Try the website cancellation button first, but be prepared for it to error or fail to process.
If the online cancellation fails, call the customer service phone number (650-273-7019) to cancel directly.
Be prepared to leave a voicemail with your email and account info, as calls may not be answered live.
Email hello@aurahealth.io but expect automated replies redirecting to the website cancellation page.
Cancel any associated PayPal automatic payment agreements as a backup to stop charges.
Use firm, clear language stating you want to cancel immediately and to stop all charges.
Document all cancellation attempts, including dates, times, and communication copies, to dispute charges if needed.
Be aware the company may use scare tactics on calls to discourage cancellation; remain calm and firm.
Attempt cancellations well before billing date to avoid being charged for the next cycle.
If charges continue after cancellation attempts, escalate by reporting to payment providers or consumer protection authorities.
Why Do People Request Refunds from aurahouse
Recurring unauthorized charges even after cancellation attempts.
Difficulty canceling, requiring multiple calls and emails; cancellation sometimes "didn't take."
Conflicting or unhelpful customer service responses regarding cancellation.
Issues obtaining refunds after cancellation.
Service not functioning as expected (e.g., failure to filter spam emails, call forwarding problems).
Poor customer service, including long call times and repeated information requests.
Unexpected price increases without proper notification.
Accounts closed but charges continue to accrue.
Need for careful monitoring of billing statements and documentation of cancellation attempts.
aurahouse Refund Script
Script
Copy
Dear aurahouse, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
aurahouse Refund Policy
Aurahouse allows you to cancel your subscription at any time without any charge. To cancel, you need to log in to your customer portal and follow the cancellation instructions. Note that cancellations made after the billing date will take effect from the next billing cycle, and returning products purchased via subscription does not cancel the subscription itself.
The Easiest Way to Get a aurahouse Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from aurahouse—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
AuraHouse does not use any tricky gimmicks to keep you from cancelling your subscription. You can cancel your subscription at any time without any charges by logging into your customer portal and following the cancellation instructions. The only thing to note is that cancellations made after the billing date will apply to the next billing cycle, so you will be billed for the current one before the cancellation takes effect. There are no contracts, lock-ins, early-cancellation fees, or other restrictions preventing you from cancelling.
Recurring unauthorized charges even after cancellation attempts.
Difficulty canceling, requiring multiple calls and emails; cancellation sometimes "didn't take."
Conflicting or unhelpful customer service responses regarding cancellation.
Issues obtaining refunds after cancellation.
Service not functioning as expected (e.g., failure to filter spam emails, call forwarding problems).
Poor customer service, including long call times and repeated information requests.
Unexpected price increases without proper notification.
Accounts closed but charges continue to accrue.
Need for careful monitoring of billing statements and documentation of cancellation attempts.
Login credentials for your customer portal account
Access to the customer portal on aurahouse.com
Follow the cancellation instructions provided in the portal
The timing of your cancellation (cancellations after your billing date apply to the next cycle)
Contact details for support in case you encounter issues (support@aurahouse.com)
Before cancelling your Aurahouse subscription, know that you can cancel anytime without additional charges, but cancellations made after the billing date will take effect in the next billing cycle. Once cancelled, shipping of fragrance oils tied to the subscription will stop, so you will lose new deliveries. Manage subscription modifications and billing details through your customer portal before the next cycle. Keep in mind that subscription plans vary by delivery frequency, pricing, and product quantities, and you will lose access to the ongoing benefits tied to your specific plan after cancellation.
Aurahouse allows you to cancel your subscription at any time without any charge. To cancel, you need to log in to your customer portal and follow the cancellation instructions. Note that cancellations made after the billing date will take effect from the next billing cycle, and returning products purchased via subscription does not cancel the subscription itself.
Yes, you need to use your password to log in to your customer portal on Aurahouse (aurahouse.com) in order to cancel your subscription, as cancellations must be done through your account portal. If you don't remember your password, you can reset it at their password reset page here: https://aurahouse.com/account/login (typically there is a "Forgot password?" link on the login page). This process ensures your subscription is securely managed through your account settings.
We've actually written a step by step guide on how to get a refund from aurahouse. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your aurahouse subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your aurahouse account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel aurahouse online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
aurahouse aura house aura house subscription aurahouse.com
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
