The Ultimate Step by Step Guide to Cancelling an Aurora MHR Subscription or Membership (auroramhr.org)
By
Bella K.
|
Published
August 23, 2025
|
Updated
August 24, 2025
Aurora MHR is a service that helps people manage their mental health by offering subscriptions for various online therapy options. They provide access to licensed therapists and support resources through user-friendly platforms. If you see a charge from them, it's likely for a monthly subscription that connects you with mental health professionals and services tailored to your needs.
Cancelling a subscription involves navigating through the website and may require contacting customer support, which can be time-consuming. There can also be varying policies that complicate the process for users unfamiliar with the terms.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Aurora MHR subscription.
How to Cancel Aurora MHR: Step by Step
If you purchased through Aurora MHR website:
Visit the Aurora MHR website at auroramhr.org.
Log into your member account using your credentials.
Navigate to the Account Settings section.
Select Manage Subscription.
Click on the Cancel Subscription option.
Follow the on-screen prompts to confirm cancellation.
You will receive a confirmation email regarding your subscription cancellation.
If you purchased through the Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top to access your Apple ID settings.
Select Subscriptions.
Find Aurora MHR in the list of subscriptions.
Tap on Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Menu icon and select Subscriptions.
Locate Aurora MHR in your subscriptions list.
Tap on Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through PayPal:
Log into your PayPal account.
Navigate to the Settings gear icon.
Select Payments.
Click on Manage pre-approved payments.
Find Aurora MHR in the list and click on it.
Select Cancel and confirm your cancellation.
If you purchased through a gift card:
Contact Aurora MHR Customer Support via email or phone.
Provide your gift card information and request cancellation.
Follow any additional instructions provided by customer support.
How to Contact Aurora MHR
If you need assistance, here's how you can get in touch with Aurora MHR's support team.
Call During Off-Peak Hours: Try contacting customer service early in the morning or late in the evening to avoid long wait times.
Be Polite but Firm: Use a calm and respectful tone while clearly stating your intention to cancel.
Request a Supervisor: If the first representative is unhelpful, politely ask to speak to a supervisor for better resolution.
Use Specific Language: Clearly mention you wish to "cancel your membership" to avoid any confusion.
Document Everything: Keep a record of whom you spoke with, their ID number, and what was discussed during the call.
Seek Out Promotions or Retention Offers: Politely ask if they can offer any incentives to stay, which might lead you to reconsider or get something beneficial.
Be Aware of Timing: Cancel close to renewal dates to eliminate extra charges or complications.
Leverage Social Media: If you're having trouble, consider posting your issue on social media to get a quicker response.
Follow Up: After cancelling, double-check your bank statements for any further charges and confirm the cancellation via email if possible.
Check for Confirmation: Always ask for a confirmation number or email to validate your cancellation request.
Why Do People Request Refunds from Aurora MHR
Financial constraints making it difficult to justify the expense.
Lack of usage or failure to take advantage of the services offered.
Change in personal circumstances such as relocation or changes in health needs.
Dissatisfaction with the quality of services provided.
Poor customer service experiences affecting overall satisfaction.
Better alternatives available that offer more value or services.
Difficulty in navigating the online platform or scheduling services.
Confusion about membership terms or unexpected fees.
Health improvements leading to a decreased need for services.
Lack of communication about updates, changes, or benefits.
Aurora MHR Refund Script
Script
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Dear Aurora MHR, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Aurora MHR Refund Policy
Aurora MHR allows members to cancel their subscription at any time through their online account or by contacting customer service. Cancellations take effect at the end of the current billing cycle, ensuring that members retain access until then. No refunds will be issued for payments already processed.
The Easiest Way to Get a Aurora MHR Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Aurora MHR—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Aurora MHR might employ tactics such as confusing cancellation procedures, hidden fees, or requiring you to submit cancellation requests days in advance. Always read the fine print for any contracts or terms that might lock you into a subscription or impose early-cancellation fees, making it harder to exit without incurring extra costs.
Financial constraints making it difficult to justify the expense.
Lack of usage or failure to take advantage of the services offered.
Change in personal circumstances such as relocation or changes in health needs.
Dissatisfaction with the quality of services provided.
Poor customer service experiences affecting overall satisfaction.
Better alternatives available that offer more value or services.
Difficulty in navigating the online platform or scheduling services.
Confusion about membership terms or unexpected fees.
Health improvements leading to a decreased need for services.
Lack of communication about updates, changes, or benefits.
Account Number: Your unique account identifier.
Email Address: The email associated with your account.
Subscription Type: The specific service or membership you wish to cancel.
Password: Your account password for verification purposes.
Billing Information: Current billing details, such as payment method and last transaction date.
Reason for Cancellation: Optional feedback on why you are canceling.
Contact Information: Your phone number or alternative email for follow-up.
Before cancelling your Aurora MHR subscription, be aware that you will lose access to a variety of mental health resources, including expert articles, workshops, and support groups that can be beneficial for personal growth. Additionally, any saved progress in self-assessment tools will be erased. If you're on a monthly billing cycle, consider checking for any remaining benefits you might want to utilize before your cancellation takes effect. Lastly, ensure you understand the cancellation policy, as there may be specific timeframes or conditions that apply.
Aurora MHR allows members to cancel their subscription at any time through their online account or by contacting customer service. Cancellations take effect at the end of the current billing cycle, ensuring that members retain access until then. No refunds will be issued for payments already processed.
Yes, you will need your password to cancel your subscription on Aurora MHR (auroramhr.org). If you cannot remember your password, you can reset it by following this link: [Reset Password](https://auroramhr.org/reset-password). This ensures that your account security is maintained while you manage your subscription.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Aurora MHR subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Aurora MHR account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Aurora MHR online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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