Avast offers subscription services that protect, optimize, and connect your devices virtually. You pay an annual or monthly fee that is charged automatically to your stored payment method, like a bank card or PayPal, and the subscription renews unless you cancel it. They notify you before billing for the next period, and you can manage or cancel your subscription anytime through your Avast Account. If you’re seeing charges from Avast, it’s likely for these ongoing protection services you signed up for.
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Cancelling an Avast subscription is relatively straightforward through the Avast Account or the respective app store (Google Play or App Store). The process involves a few clear steps and can be done online without needing to contact support unless the subscription was purchased via a store other than Avast, which might slightly complicate the process.
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How to Cancel Avast: Step by Step
If you purchased through Avast Account:
- Sign in to your Avast Account using the link provided on their website.
- Click Manage subscriptions on the My subscriptions tile.
- Under the subscription you want to cancel, click Manage subscription.
- Click Unsubscribe or Cancel renewal.
- Confirm the cancellation.
- You will receive an email confirmation of the cancellation.
If you purchased through Google Play:
- Open Google Play Store on your device.
- Tap your profile image in the top-right corner.
- Select Payments and subscriptions.
- Tap Subscriptions and select your Avast subscription.
- Tap Cancel subscription and follow the instructions to complete the cancellation.
If you purchased through the Apple App Store:
- Open the App Store on your device.
- Tap your profile image in the top-right corner.
- Tap Subscriptions and select your Avast subscription.
- Tap Cancel Subscription (or Cancel Free Trial) and confirm the cancellation.
Tips & Tricks for Canceling Avast
- Call Avast Support Directly: Use support phone numbers found on forums (e.g., 855-753-4118) and be persistent, even if they hang up or try to keep you on the line.
- Request a Link to Cancel: Some users receive a cancellation link via email after renewal; ask specifically for this link to handle cancellation online.
- Use Multiple Gmail Address Variations: If you use Gmail, try signing in with variations (dots in different places) to locate hidden subscriptions.
- Cancel Payment Method as Last Resort: If cancellation is blocked, stop payments by canceling the card or disputing charges through your bank.
- Be Firm and Use Clear Language: Clearly state you want to cancel and do not accept offers to keep the subscription; express frustration politely but firmly.
- Escalate If Needed: Ask to speak to a supervisor if frontline agents are unhelpful or evasive.
- Cancel Before Renewal Date: Attempt cancellation well before the subscription renewal to avoid automatic charges.
- Chat Support Can Be Obstructive: Some users report needing to provide order numbers and facing delays; be prepared for a lengthy process.
- Get Email Confirmation: Ask for an email confirmation that your subscription has been canceled to prevent future disputes.
- Involve Bank Fraud Department If Charged Post-Cancellation: Some users resolved continued charges by reporting fraud to their bank after attempting cancellation.
Avast Customer Service Info
If you need assistance, here's how you can get in touch with Avast's support team.
Cancel Avast Script
Script
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Dear Avast Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Avast. After careful consideration, I have decided to discontinue my service as I am no longer in need of the security coverage at this time.
I would appreciate your assistance in processing this cancellation as soon as possible, and I kindly ask for confirmation of the subscription termination. Thank you for your understanding and support.
Best regards,
[Your Name]
Frequently Asked Questions
Avast's subscription cancellation policy allows users to cancel their subscriptions via their Avast Account or the relevant vendor store (Google Play or App Store). Upon cancellation, the subscription remains active until the end of the current billing period, but no refund is given for canceling renewal. Avast offers a 30-day money-back guarantee for certain subscriptions purchased directly, with full refunds available if the request is made within 30 days of purchase and criteria are met, but no refunds are provided for purchases made through resellers like physical stores or the Apple App Store.
Yes, you do need your password to cancel your Avast subscription because you have to log in with your order ID and password to find your order on Avast's official website. If you don't have your order ID or password, you can use the "Forgot your order ID?" link on the order search page. To reset your password, you can go to Avast's password reset page here: https://id.avast.com/en-us/password-reset. This will help you regain access to cancel your subscription smoothly.
- Continual nagging pointless attempted upsells that annoy users.
- Difficulty and frustration with the subscription cancellation process.
- Blocking of certain websites like torrent websites by Avast software.
- Software conflicts such as shutting down Easy Anti Cheat software.
- Too many false positive virus detections by Avast antivirus.
- Multiple pop-up windows at startup for driver updates and other notifications causing annoyance.
- Concerns over billing and unexpected charges due to third-party involvement like Digital River with auto-renewals.
- Fear of double billing due to early renewals or overlapping subscription periods.
- Preference to manually manage renewals rather than automatic renew.
- Confusion and distrust related to auto-renewal billing practices and subscription management.
- General desire for quiet background operation without interruptions.
Avast does not typically lock you into long-term contracts or charge early cancellation fees, but you must cancel your subscription before the next billing date to avoid being charged again. While you can cancel at any time, Avast subscriptions purchased directly can only be canceled via your Avast Account or the original purchase platform (Google Play or App Store). Avast offers a 30-day money-back guarantee on qualifying subscriptions, but after that, no refunds are given for canceling mid-subscription; you will continue to have access until the period ends. Watch out for potential confusion if you purchased through third-party resellers, as cancellations and refunds must be handled through them.
Before cancelling an Avast subscription, know that you will continue to have access to paid Avast products and features until the end of your current subscription period. After the subscription period ends, you lose access to all paid features unless you renew. Cancelling the renewal does not automatically entitle you to a refund, so it is important to cancel before the next billing date to avoid future charges. Also, if your subscription was purchased through the Google Play Store or the App Store, you must cancel through those platforms rather than your Avast account.
- Email address used for purchase (linked to your Avast Account)
- Access to your Avast Account (email and password)
- Order ID or order confirmation email
- Knowledge of where you bought the subscription (Avast site, Google Play, Apple App Store, or third-party)
- Apple ID or Google Account used for purchase (if cancelling via Apple/Google)
- Access to relevant purchase platform (Google Play, Apple App Store, reseller portal, etc.)
- Payment method information (not always required, but sometimes requested for confirmation)
- Return of hardware (if hardware was included and a refund is required)
- Confirmation email or invoice from the original purchase (especially for refund requests)
We've actually written a step by step guide on how to get a refund from Avast. Check it out!
The Easiest Way to Cancel Avast
If you’re frustrated trying to cancel your subscription, membership, or bill from Avast—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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