The Ultimate Step by Step Guide to Cancelling a Betternet Subscription or Membership (betternet.co)
By
Bella K.
|
Published
August 10, 2025
|
Updated
August 11, 2025
Betternet is a VPN service that helps you protect your online privacy by hiding your IP address and allowing you to browse the internet safely. They offer both free and paid subscription plans, with the paid options providing faster speeds and more features. If you're getting billed by them, it's likely for their premium service, which gives you access to better security and unlimited data.
Cancelling a subscription with Betternet can be somewhat complicated due to unclear instructions and the need to navigate through several steps. This may lead to frustration for users unfamiliar with the process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Betternet subscription.
How to Cancel Betternet: Step by Step
If you purchased through the Betternet Website:
Go to betternet.co and log into your account.
Navigate to the Account section in the main menu.
Click on Subscriptions or Billing to view your active subscriptions.
Select the subscription you want to cancel.
Click on the Cancel Subscription button.
Follow any prompts to confirm your cancellation.
If you purchased through the Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Betternet subscription.
Tap Cancel Subscription and confirm your decision.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find and tap on your Betternet subscription.
Tap Cancel Subscription and follow any prompts to confirm.
If you purchased through PayPal:
Log in to your PayPal account.
Select Settings (gear icon) at the top right.
Click on Payments.
Under Manage automatic payments, find and select Betternet.
Click Cancel to stop future payments.
If you purchased through Amazon:
Log into your Amazon account.
Go to Accounts & Lists and select Your Account.
Click on Memberships & Subscriptions.
Locate Betternet in the list.
Select Manage Subscription and then click Cancel Subscription.
How to Contact Betternet
If you need assistance, here's how you can get in touch with Betternet's support team.
Document everything: Keep records of all communications with customer support.
Use direct contact methods: Call their support line instead of relying solely on email or chat for faster resolution.
Be concise and clear: Clearly state that you want to cancel your subscription and mention any billing issues.
Request confirmation: Always ask for a confirmation email once your subscription is cancelled.
Escalate if necessary: If your initial contact doesn’t work, ask to speak to a supervisor or a higher-level support representative.
Timing matters: Try to cancel on a weekday during business hours when support might be less busy.
Know your rights: Familiarize yourself with consumer protection laws that may aid in cancellation.
Be persistent: If your cancellation request is brushed off, calmly repeat your request and escalate as needed.
Look for hidden options: Check if they have a specific cancellation section on their website or within the app.
Use social media: If you're having trouble, tweet or post on their Facebook page to get quicker responses.
Why Do People Request Refunds from Betternet
High subscription cost relative to value received.
Lack of desired features compared to competitors.
Connection issues leading to poor performance.
Privacy concerns regarding data handling.
Frequent outages during peak usage times.
Difficulty in cancellation process.
Insufficient customer support when issues arise.
Limited device compatibility causing frustration.
Unsatisfactory user experience on apps or website.
Promotions that lead to better deals elsewhere.
Betternet Refund Script
Script
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Dear Betternet, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Betternet Refund Policy
Betternet offers a straightforward cancellation policy where users can cancel their subscription at any time through their account settings. If cancelled, the subscription will remain active until the end of the current billing cycle, and users will not be charged for subsequent cycles. Refunds are not provided for any charges already incurred.
The Easiest Way to Get a Betternet Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Betternet—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when considering cancellation with Betternet, as they may employ tactics like requiring you to navigate through multiple steps in their interface to find the cancellation option. While you can typically cancel your subscription, it's essential to review their terms for any mention of potential fees or conditions that could complicate the process. Keep an eye out for any auto-renewal clauses that may lock you in or trigger unexpected charges.
High subscription cost relative to value received.
Lack of desired features compared to competitors.
Connection issues leading to poor performance.
Privacy concerns regarding data handling.
Frequent outages during peak usage times.
Difficulty in cancellation process.
Insufficient customer support when issues arise.
Limited device compatibility causing frustration.
Unsatisfactory user experience on apps or website.
Promotions that lead to better deals elsewhere.
Account email address
Password
Subscription type (e.g., monthly, yearly)
Payment method used for the subscription
Transaction ID or receipt number
Date of purchase
Customer support contact details
Cancellation policy details
Any promotional codes used
Reason for cancellation
Before cancelling your Betternet subscription, consider that you will lose access to features like unlimited bandwidth, ad-free browsing, and access to premium servers. Additionally, any ongoing connections may be interrupted, affecting your privacy and security online. It's also important to check if you have any remaining trial days or refunds available, and ensure that you cancel before the next billing cycle to avoid being charged. Lastly, remember to back up any important data or settings related to your account.
Betternet offers a straightforward cancellation policy where users can cancel their subscription at any time through their account settings. If cancelled, the subscription will remain active until the end of the current billing cycle, and users will not be charged for subsequent cycles. Refunds are not provided for any charges already incurred.
To cancel your Betternet subscription, you will need to log into your account, which requires your password. If you can't remember your password, you can easily reset it by visiting [this link](https://www.betternet.co/reset-password). Once you have access, follow the prompts to manage your subscription.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Betternet subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Betternet account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Betternet online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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