The Ultimate Step by Step Guide to Cancelling a BigCommerce Subscription or Membership (bigcommerce.com)
By
Bella K.
|
Published
August 12, 2025
|
Updated
August 13, 2025
BigCommerce is a platform that helps businesses create and manage their online stores easily. They provide services like website design, payment processing, and managing subscriptions for products. If you see a charge from them, it might be because you signed up for a subscription to help sell your products online or to access their tools for running your store.
Cancelling a subscription with BigCommerce is relatively straightforward, as users can do it through their account settings. However, some users may find it slightly challenging due to the need for specific navigation within the interface.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a BigCommerce subscription.
How to Cancel BigCommerce: Step by Step
If you purchased through BigCommerce directly:
Log in to your BigCommerce account at bigcommerce.com.
Navigate to the Account Settings by clicking on your account name in the top-right corner.
In the Settings menu, select Billing Information.
Locate the Subscription section.
Choose the subscription you wish to cancel.
Click the Cancel Subscription button.
Follow the prompts to confirm the cancellation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your name at the top to access your Apple ID.
Select Subscriptions.
Find the BigCommerce subscription in your list of active subscriptions.
Tap on the subscription.
Select Cancel Subscription.
Confirm your cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Locate your BigCommerce subscription.
Tap on it to view the details.
Select Cancel subscription.
Follow the confirmation prompts to finalize the cancellation.
If you purchased through PayPal:
Log in to your PayPal account at paypal.com.
Go to Settings by clicking the gear icon.
Select Payments from the menu.
Click on Manage pre-approved payments.
Find BigCommerce in the list of merchants.
Click on the merchant name.
Select Cancel or Cancel Profile.
Confirm the cancellation when prompted.
How to Contact BigCommerce
If you need assistance, here's how you can get in touch with BigCommerce's support team.
Document everything: Keep a record of all communications and confirmations regarding your subscription.
Contact customer support: Start by reaching out via live chat for immediate assistance.
Use assertive language: Be clear and direct; saying you "want to cancel" is more effective than "I want to inquire about cancellation."
Ask for a supervisor: If initial reps are unhelpful, insist on escalating to a supervisor to expedite the process.
Timing is key: Try to contact them early in the week when call volumes are lower.
Leverage social media: Post your cancellation request on platforms like Twitter or Facebook for quicker responses.
Be persistent: If you're faced with resistance, reiterate your cancellation request firmly.
Inquire about fees: Ask if there are any cancellation fees, and be prepared to negotiate them down.
Utilize cancellation loopholes: Look for less-used links or sections in your account settings that might allow you to cancel yourself.
Request confirmation: Always ask for written confirmation of your cancellation to avoid future charges.
Why Do People Request Refunds from BigCommerce
High monthly costs that don't fit their budget.
Limited features compared to competitors.
Difficulty in using the platform or a steep learning curve.
Poor customer support experiences.
Technical issues and downtime affecting business operations.
Not enough sales to justify the subscription cost.
Shifting to a different platform that better meets their needs.
Frustration with payment processing fees.
Changes in business model that require different solutions.
Negative feedback from customers regarding the shopping experience.
Inadequate integration with other tools and software.
Scalability issues as their business grows.
Misalignment with business goals or vision.
Lack of updates or new features.
Overly complex setup that hinders launching the store.
Privacy concerns regarding data handling.
Outdated design templates or themes.
Competition offering better value.
BigCommerce Refund Script
Script
Copy
Dear BigCommerce, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
BigCommerce Refund Policy
BigCommerce allows users to cancel their subscription at any time without penalty. Users must cancel their plans before the next billing cycle to avoid charges for the upcoming period, and any fees already paid are non-refundable.
The Easiest Way to Get a BigCommerce Refund
If you're frustrated trying to cancel your subscription, membership, or bill from BigCommerce—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as BigCommerce might have terms that require you to cancel within a specific timeframe to avoid being charged for the next billing cycle. Additionally, they may have contract stipulations or terms of service that complicate immediate cancellation, such as potential early-cancellation fees or a lack of prorated refunds. Make sure to carefully read the cancellation policy to avoid unexpected charges.
High monthly costs that don't fit their budget.
Limited features compared to competitors.
Difficulty in using the platform or a steep learning curve.
Poor customer support experiences.
Technical issues and downtime affecting business operations.
Not enough sales to justify the subscription cost.
Shifting to a different platform that better meets their needs.
Frustration with payment processing fees.
Changes in business model that require different solutions.
Negative feedback from customers regarding the shopping experience.
Inadequate integration with other tools and software.
Scalability issues as their business grows.
Misalignment with business goals or vision.
Lack of updates or new features.
Overly complex setup that hinders launching the store.
Privacy concerns regarding data handling.
Outdated design templates or themes.
Competition offering better value.
Account email address
Password
Subscription plan type
Billing cycle details
Account ID or Username
Reason for cancellation
Last invoice amount
Payment method on file
Date of last payment
Customer support contact
Terms of service details
Confirmation of cancellation policy
Before canceling your BigCommerce subscription, be aware that you will lose access to your online store and any active sales. Your website will be taken offline, and all product listings, customer data, and customizations will no longer be accessible. Additionally, consider any ongoing promotional rates that may expire upon cancellation. It’s also wise to check if there are any outstanding bills or fees to avoid surprises later.
BigCommerce allows users to cancel their subscription at any time without penalty. Users must cancel their plans before the next billing cycle to avoid charges for the upcoming period, and any fees already paid are non-refundable.
Yes, you'll need your password to cancel your BigCommerce subscription. If you can't remember your password, you can easily reset it by visiting this link: [Reset Password](https://login.bigcommerce.com/reset). Once you have your password, log in to your account to proceed with the cancellation.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your BigCommerce subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your BigCommerce account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel BigCommerce online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
BIGCOMMERCE BIGCOMMERCE.COM BC PAYMENTS BIGCOMMERCE CLOUD BIG COMMERCE BIGCOMMERCE INC.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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