Citi Bike Miami offers bike rentals with several options to fit different needs. You can get a monthly membership subscription starting at $20 for unlimited 30-minute rides or $25 for unlimited 60-minute rides, billed monthly with a 3-month commitment. If you don’t want a membership, you can rent bikes by the hour or day, with prices ranging from $6.50 for 30 minutes up to $24 for a full day. They charge fees if rides go over your allowed time, if you cancel a subscription early, or if a bike is lost or not returned.
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The cancellation process requires meeting the 3-month minimum commitment and then can be done anytime without penalty. The main difficulty is understanding the initial commitment and cancellation fee policy, but the actual process seems straightforward through their membership management.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Bike Rental subscription.
How to Cancel Bike Rental: Step by Step
If you purchased through Citibike website:
- Log in to your account on citibikemiami.net.
- Navigate to the Menu section of your account.
- Select Your Membership to view your current plan.
- Click on Manage Plan.
- Select Cancel Plan and follow any further prompts to confirm your cancellation.
- If you are within the initial 3-month commitment, be aware that a cancellation fee of $45 will apply.
- Your membership will remain active until the end of the current billing cycle, at which point no further charges will be made.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find and tap on your Citibike subscription.
- Tap Cancel Subscription to finalize the cancellation.
- Your subscription will remain active until the end of your billing period.
If you purchased through Google Play:
- Open the Google Play Store on your device.
- Tap on the menu icon (three horizontal lines).
- Select Subscriptions.
- Locate and select your Citibike subscription.
- Tap on Cancel Subscription and confirm to complete the process.
- Your subscription will stay active until the end of the billing cycle.
If you need assistance, here's how you can get in touch with Bike Rental's support team.
Email
The email is not available.
Tips and Tricks for Getting a Bike Rental Refund
- Use live chat or call support directly instead of relying solely on email or online forms, as phone/live chat often leads to faster cancellations.
- Schedule the bike pickup immediately once cancellation is confirmed to prevent additional charges.
- Be persistent and ready to escalate by repeatedly contacting support if the cancellation or pickup is delayed or ignored.
- Use clear and firm language stating you want to cancel immediately and will dispute charges if not honored.
- Visit a physical store location if available, to speak with a representative in person for cancellation.
- Cancel near the billing cycle cutoff to avoid unwanted charges, but not so late that pickup cannot be arranged timely.
- Keep track of all communication with support, including dates and names, in case you need to escalate or dispute charges later.
- Some users report account history and data can be preserved after cancellation if you discuss options with support.
- Expect some hidden or non-obvious cancellation paths—search the company support site carefully and/or look for obscure ticket submission links.
- Persistence and politeness combined often yield better results; avoid aggression but be clear about your intent to cancel.
Why Do People Request Refunds from Bike Rental
- Moving out of the coverage area or city making the membership unnecessary
- Lack of usage or interest in the bike rental service over time
- Encountering better alternative transportation options like personal bikes or other ride-sharing services
- Cost concerns or budget constraints leading to cutting non-essential expenses
- Seasonal or weather changes such as winter making biking less feasible
- Health or injury issues preventing bike usage
- Service dissatisfaction including bike availability, customer service, or app usability
- Cancellation fees or refund policies that may discourage continuing or lead to canceling if a refund is needed
- Changes in work location or routine affecting the need for bike rental
- Technical difficulties with rental stations or bikes
Bike Rental Refund Script
Script
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Dear Bike Rental, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Bike Rental Refund Policy
Bike Rental (citibikemiami.net) requires a 3-month minimum membership subscription commitment. If you cancel before completing this 3-month period, a $45 cancellation fee applies, and no refunds are provided for early cancellations. After the initial commitment, you may cancel anytime without penalty.
The Easiest Way to Get a Bike Rental Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Bike Rental—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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