The Ultimate Step by Step Guide to Cancelling a bills Subscription or Membership (simplebills.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 10, 2025
SimpleBills is a service that helps you manage all your utilities in one place by sending you just one bill each month for everything. If you have roommates, they can even get billed for their own share. The service makes it easy to see detailed info about your utilities and offers reminders so you don't miss a payment. Plus, there are no extra fees or deposits, and they even help you build credit through your utility payments.
Based on the need to contact SimpleBills directly to initiate cancellation and several customer reviews highlighting difficulties with billing disputes, delays in refunds, and issues with final bill estimates, the process appears moderately difficult and potentially frustrating. The cancellation itself is straightforward by contacting support, but resolving final billing issues can take considerable time and effort, elevating the difficulty score.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a bills subscription.
Use persistent and repeated attempts: Users report success after consistently trying to cancel over several days or weeks.
Bypass website limitations: Disable ad blockers or use different browsers as some sites interfere with cancellation scripts.
Contact customer support via multiple channels: Try calling, emailing, social media messages, and even visiting in person if possible.
Escalate complaints: File complaints with consumer protection agencies, Fair Trading, or local regulatory bodies to create formal pressure.
Change or block payment methods: Use low-value gift cards for payment or ask banks to block transactions or cancel credit cards if necessary.
Leverage cancellation offers: Use the cancellation process to receive retention offers like discounts, free months, or paused subscriptions and then decide.
Be firm and specific: Use clear, no-nonsense language stating you want to cancel immediately with no further charges.
Time your cancellation: Start the process a few days before the next billing cycle to avoid automatic renewal.
Document everything: Keep a record of all interactions, screenshots, emails, and chats as evidence in case of disputes.
Use public pressure when necessary: Posting on social media or public forums can sometimes get quicker company responses.
Why Do People Request Refunds from bills
Dissatisfaction with the product or service quality
Financial constraints and cost-cutting measures
Lack of value perceived from the subscription
Changing needs or life circumstances
Better alternatives available in the market
Poor customer experience or support
Lack of engagement or interest in the content/product
Payment issues like expired credit cards or failed transactions
Complex cancellation process leading to frustration
Temporary need fulfilled, so subscription no longer necessary
bills Refund Script
Script
Copy
Dear bills, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
bills Refund Policy
SimpleBills allows you to cancel your subscription at any time, with the cancellation process varying based on how you subscribed (App Store, Google Play, or the Simple website). After cancellation, you retain access until the end of your current billing cycle, and subscriptions renew automatically unless canceled at least 24 hours before the period ends. Refunds depend on the purchase method: App Store and Google Play handle their own refunds, while website purchases are considered on a case-by-case basis by support.
The Easiest Way to Get a bills Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from bills—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
SimpleBills allows you to cancel your subscription at any time through their portal without any lock-in contracts or early cancellation fees. However, be aware that they do not provide refunds for service upon cancellation, though credits for overpayments may be applied to future bills. This means you can cancel whenever you want, but you won't get money back for unused service periods.
Dissatisfaction with the product or service quality
Financial constraints and cost-cutting measures
Lack of value perceived from the subscription
Changing needs or life circumstances
Better alternatives available in the market
Poor customer experience or support
Lack of engagement or interest in the content/product
Payment issues like expired credit cards or failed transactions
Complex cancellation process leading to frustration
Temporary need fulfilled, so subscription no longer necessary
Full name on the account
Email address associated with the account
Account number or SimpleBills customer ID
Service address or property name
Intended end of service or move-out date
Confirmation from all roommates (if utilities are shared)
Final bill confirmation or payment completion
Reason for cancellation (if requested by support)
Contacting customer service (by phone or online request)
Before cancelling your subscription with SimpleBills, be aware that you will lose access to features such as automated bill tracking, payment reminders, and consolidated bill management, which help simplify your financial organization. Any shared billing or group payment management functionalities will also be discontinued, impacting how you collaborate on household expenses. Additionally, consider if you have any pending payments or unresolved bills that need attention before cancellation to avoid service interruptions or late fees. Lastly, check if there are any cancellation fees or notice periods required to prevent unexpected charges.
SimpleBills allows you to cancel your subscription at any time, with the cancellation process varying based on how you subscribed (App Store, Google Play, or the Simple website). After cancellation, you retain access until the end of your current billing cycle, and subscriptions renew automatically unless canceled at least 24 hours before the period ends. Refunds depend on the purchase method: App Store and Google Play handle their own refunds, while website purchases are considered on a case-by-case basis by support.
To cancel your SimpleBills subscription, you need to contact SimpleBills to inform them when you want to end service. This typically involves communication via phone or email, and there is no direct indication that you must provide your password to cancel. However, if you need to reset your password for access, you can do so at https://clients.simplebills.com/forgot-password.
We've actually written a step by step guide on how to get a refund from bills. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your bills subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your bills account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel bills online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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