BoardVitals is a company that offers online study materials and practice question banks to help medical professionals and students prepare for their board certification exams. They provide different subscription options, including 1-month, 3-month, and 6-month access, where longer subscriptions can be activated up to 6 months after purchase and come with a Pass Guarantee. They also offer yearly subscription packages for certain specialties, which allow access to their materials for a full year. If you see a charge from them, it's likely for one of these subscription plans that gives you access to their exam prep content.
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BoardVitals has a strict no cancellation and no refund policy for activated subscriptions, making it difficult for consumers to cancel once subscribed. Users likely need to contact support and may not be able to cancel directly or get refunds easily, which adds to the difficulty.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a BoardVitals subscription.
How to Cancel BoardVitals: Step by Step
If you purchased through Credit Card:
- Log into your account on BoardVitals' website.
- Navigate to the Account Settings or Subscriptions section.
- Locate your active subscriptions.
- Select the Cancel Subscription option next to the subscription you wish to cancel.
- Follow the on-screen prompts to confirm cancellation.
- You will receive a confirmation email indicating that your subscription has been cancelled.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to the Settings (gear icon).
- Select the Payments tab.
- Click on Manage automatic payments.
- Find BoardVitals in the list of merchants.
- Select BoardVitals and click Cancel or Stop Payments.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find the BoardVitals subscription in the list and tap on it.
- Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the menu icon (three horizontal lines) at the top left.
- Select Subscriptions.
- Find and select your BoardVitals subscription.
- Tap Cancel Subscription and follow the prompts to confirm cancellation.
Tips & Tricks for Canceling BoardVitals
- Start cancellation early: Initiate the cancellation process before your renewal date to avoid being charged for the next cycle.
- Document everything: Keep records of all emails, chats, or calls as evidence in case of disputes.
- Use polite but firm language: Clearly state your intention to cancel and request confirmation of cancellation in writing.
- Mention dissatisfaction or unused service: Express reasons like unused subscription or dissatisfaction to strengthen your case.
- Escalate if needed: If frontline support is unhelpful, politely request to speak to a supervisor or higher-level customer service representative.
- Use timing to your advantage: Contact support during business hours for quicker response and before the billing date.
- Check bank statement and dispute charges: If charges continue after cancellation, contact your bank to dispute unauthorized transactions.
- Leverage social media: Public posts sometimes prompt quicker resolution from the company.
BoardVitals Customer Service Info
If you need assistance, here's how you can get in touch with BoardVitals's support team.
Cancel BoardVitals Script
Script
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Dear BoardVitals Team,
I would like to formally request the cancellation of my subscription. Unfortunately, I find that I am no longer able to utilize the services effectively due to changes in my study schedule and personal commitments. Please let me know if you require any further information to process this request. Thank you for your assistance.
Best regards,
Frequently Asked Questions
BoardVitals generally does not offer refunds, returns, or cancellations for purchased subscriptions unless a medical condition prevents use of their products. Accidental purchases can be refunded if reported within 48 hours, and mistaken product purchases may be credited toward the correct product. They also provide free trials of their question banks to help customers decide before buying.
To cancel your BoardVitals subscription, you do need your account password because you must access your account to manage your subscription. If you do not remember your password, you can reset it using the password reset page here: https://www.boardvitals.com/users/password/new. BoardVitals does not appear to provide unauthenticated cancellation options like phone or chat support cancellation without logging in first. So having access to your password is important for managing or cancelling your subscription.
- Medical conditions that prevent use of the products.
- Purchase made in error and reported within a short time frame (e.g., 48 hours) for consideration of refund or credit.
- Lack of perceived value or unmet expectations from the product or service.
- High price or cost concerns leading to cancellation for affordability reasons.
- Not using the service enough or no longer needing it.
- Poor customer service experiences or unresponsiveness to issues.
- Complicated or inflexible subscription plans or purchase processes.
- Switching to competitors offering better value or features.
- Product bugs or usability issues that remain unresolved and affect user experience.
Be aware that BoardVitals generally does not offer refunds, returns, or cancellations for subscriptions except under very limited circumstances such as developing a medical condition that prevents use. You must also contact support within 48 hours if the purchase was made in error; otherwise, subscriptions cannot be suspended, reactivated later, or refunded. There are no free extensions for unused subscription time, and violation of terms (such as sharing accounts) can lead to termination without refund, making it important to carefully use and manage your subscription within the paid period.
Before cancelling a BoardVitals subscription, it's important to know that any credits you have earned will remain in your account until you redeem them. However, once your subscription expires or is cancelled, you will lose access to completing additional questions and earning new credits unless you reactivate your subscription. Your questions will reset if you hide your exams, but earned credits are retained. Additionally, you cannot earn credits twice for questions you have already completed. Keep in mind that cancellations generally do not come with refunds unless there are exceptional circumstances such as developing a medical condition preventing use.
- First and last name associated with the account
- Email address used for the subscription
- Phone number for contact (especially if requesting via voicemail)
- Order number or subscription reference (if available)
- Reason for cancellation or refund request (e.g., accidental purchase, medical condition, pass guarantee, etc.)
- Date of purchase or renewal
- Details of the product or subscription (name/type and duration)
- Copy of relevant documentation (if claiming under pass guarantee or medical reason, e.g., exam failure notice or doctor’s note)
We've actually written a step by step guide on how to get a refund from BoardVitals. Check it out!
The Easiest Way to Cancel BoardVitals
If you’re frustrated trying to cancel your subscription, membership, or bill from BoardVitals—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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