BrightLocal helps businesses manage their online presence with services like Listings Management, Citation Builder (which helps fix and build business listings on directories), and tools to schedule Google Business Profile posts. They offer subscription plans starting around $39/month for services like tracking and managing listings and reputation. Consumers might get billed monthly for these subscriptions or pay one-time fees for services like Citation Builder, which builds or fixes listings on a pay-as-you-go basis. Some services also have add-ons for extra features, and enterprise clients have custom pricing.
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Cancellation can be done directly through the account on the 'Plans & Addons' page in the 'Billing Details' section, but only by account owners. The process is straightforward, but user access restrictions and the need to cancel add-ons before the main subscription add slight complexity.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a BrightLocal subscription.
How to Cancel BrightLocal: Step by Step
If you purchased through BrightLocal directly:
- Log in to your BrightLocal account.
- Navigate to the Billing Details section.
- Go to the Plans & Addons page.
- If prompted, ensure you are logged in as an account owner, as only owners can cancel subscriptions.
- Locate your main subscription and select the option to cancel.
- If you have any addon subscriptions, cancel those first.
- Confirm the cancellation to ensure that no further charges will be applied to your credit card or PayPal account.
If you purchased through PayPal:
- Log in to your PayPal account.
- Navigate to the Settings section.
- Select Payments and then click on Manage Pre-approved Payments.
- Find BrightLocal in the list of approved payments.
- Select BrightLocal and click Cancel to stop the recurring payment.
If you need assistance, here's how you can get in touch with BrightLocal's support team.
Tips and Tricks for Getting a BrightLocal Refund
- Document all communication—save emails, chat transcripts, and cancellation requests as evidence in case of dispute.
- Request cancellation in writing via email or support tickets rather than phone calls for a clear record.
- Be direct and firm in your language, stating clearly that you want to cancel and no longer want to be billed.
- Raise the issue politely but persistently if the first cancellation request is ignored or denied.
- Use formal escalation paths, such as asking to speak with supervisors or submitting formal complaints if initial support is uncooperative.
- Cancel just before the billing date to avoid being charged for the next period if possible.
- Check billing statements carefully for any recurring charges and dispute unauthorized payments immediately.
- Monitor the status of your account after cancellation to ensure it is deactivated as requested.
- Avoid cancelling through automatic chatbots alone, seek human support if issues arise.
- Leverage public forums and communities to seek advice and share experiences—it can sometimes motivate better customer service responses.
Why Do People Request Refunds from BrightLocal
- Data inaccuracies: Reported data is often 80%+ inaccurate, causing user frustration.
- Poor customer service: Difficulty in obtaining refunds and resolving issues.
- No refunds for early cancellation: Annual subscription fees are non-refundable even if the product is faulty.
- Lost campaigns and information: Users have experienced their campaigns or client data being lost, requiring rework.
- Complexity of reports: Users find it hard to understand and explain the large quantity of data in reports to clients.
- Missing or outdated citation data: Citations that no longer exist remain on reports, causing inaccuracies.
- Limits on location reports: Some users encounter limitations in generating location-specific reports.
BrightLocal Refund Script
Script
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Dear BrightLocal, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
BrightLocal Refund Policy
BrightLocal allows you to cancel your subscription at any time from the 'Plans & Addons' page within the 'Billing Details' section of your account, but only account admin users can perform cancellations. Upon cancellation, you retain access to your reports and data until the end of the current subscription period, after which access is lost but data is retained for future re-subscription unless you request deletion. All subscription payments are non-refundable, although exceptions may be considered on a case-by-case basis for issues like billing errors or service failures.
The Easiest Way to Get a BrightLocal Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from BrightLocal—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
BRIGHTLOCAL BRIGHTLOCAL.COM BrightLocal Ltd BrightLocal Subscription BRIGHTLOCAL*ACCOUNTNAME BRIGHTLOCAL PAYMENT BRIGHT LOCAL CHARGE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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