The Ultimate Step by Step Guide to Cancelling a Burst Oral Care Subscription or Membership (burstoralcare.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Burst Oral Care offers a range of oral care products primarily through subscription services. Customers can get replacement brush heads, floss bobbins, and teeth whitening strips delivered regularly—usually every 12 weeks or 4 weeks depending on the product. They offer different toothbrush models like Pro Sonic, Curve Sonic, and Nova Sonic with subscription plans that send replacement parts automatically, making it easy to keep up with dental care without having to reorder. Subscriptions are flexible, allowing customers to cancel anytime, which explains why you might see periodic charges from Burst Oral Care on your billing statement.
The cancellation process is straightforward as users can log in to a specific subscription management page, select their subscription, and find the cancellation option at the bottom of the subscription management page. The steps are clearly outlined and can be done independently without requiring customer support, making it relatively easy but requiring a few steps to navigate.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Burst Oral Care subscription.
How to Cancel Burst Oral Care: Step by Step
If you purchased through burstoralcare.com:
Log in to your account on the Burst Oral Care website at burstoralcare.com.
Navigate to the "My Account" section.
Select "My Subscriptions" from the menu.
Find the subscription you want to cancel.
Click on "Cancel Subscription" next to the relevant subscription.
Follow any on-screen instructions to confirm the cancellation.
If you're unable to cancel through the website, email customer support at hello@burstoralcare.com for assistance.
How to Contact Burst Oral Care
If you need assistance, here's how you can get in touch with Burst Oral Care's support team.
Tips and Tricks for Getting a Burst Oral Care Refund
Initiate cancellation early before the next billing cycle to avoid unexpected charges.
Use clear, firm language in your cancellation request, stating you want to cancel immediately and expect confirmation.
Send the cancellation request via email to hello@burstoralcare.com and keep a record of the correspondence as proof.
If online cancellation fails, escalate by directly contacting customer service via chat or phone, pressing for immediate cancellation.
Mention unauthorized or unwanted charges if applicable, to prompt quicker response or refund offers.
If denied or ignored, threaten to escalate the dispute to payment provider, credit card company, or file a complaint with the Better Business Bureau.
Keep persistent and follow up regularly until you receive confirmation of cancellation to prevent recurring charges.
Timing your cancellation during business hours can improve chances of speaking with a live agent and getting faster results.
Use specific subscription details like account number, email, or order number in your requests to aid verification and processing.
Be prepared for potential pushback or retention offers but remain firm and reiterate your cancellation intent to avoid being trapped in continued payments.
Why Do People Request Refunds from Burst Oral Care
Toothbrush stops working after some time
Thick floss that some users find inconvenient
Short battery life in toothbrushes
Difficulty with cancellations or unwanted billing after cancellation request
Poor customer service experiences
Burst Oral Care Refund Script
Script
Copy
Dear Burst Oral Care, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Burst Oral Care Refund Policy
Burst Oral Care's membership requires a minimum commitment of one year, with payment divided into four installments. Members can cancel at any time, but if cancellation occurs before the full year is paid, a one-time termination fee equal to the remaining balance for the year will be charged to cover the Starter Kit cost. There are no cancellation fees if the membership is cancelled after the fourth payment within the first year.
The Easiest Way to Get a Burst Oral Care Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Burst Oral Care—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Burst Oral Care subscriptions renew automatically every 12 weeks, and to avoid being charged for the next term, you must cancel on or before the last day of your current subscription term at 11:59 p.m. Pacific Time. Memberships notoriously have a one-year minimum commitment with automatic annual renewal, and cancelling early results in a termination fee equal to the balance owed for the first year, including costs for the starter kit if not fully paid. There are no cancellation fees for memberships after the first year is fully paid, but note that canceling subscriptions early does not give a prorated refund, and warranty coverage reduces from lifetime to one year after cancellation.
Toothbrush stops working after some time
Thick floss that some users find inconvenient
Short battery life in toothbrushes
Difficulty with cancellations or unwanted billing after cancellation request
Poor customer service experiences
Email address associated with your Burst Oral Care account
Full name as used on your account
Account login access (to manage or cancel through the website portal)
Password (for account login if not using a code-based login)
Verification code (received by email or SMS for login/access)
Subscription ID or details (if applicable, for identifying which subscription to cancel)
Method of contact with customer service (email, live chat, or phone)
Any relevant billing or order information (may help confirm your identity for support)
Request to cancel or terminate your subscription (clearly state your intent in any email, chat, or call)
Before cancelling your Burst Oral Care subscription or membership, know that you must cancel by 11:59 p.m. Pacific Time on the last day of your current subscription term to avoid charges for the next term. Once cancelled, you are not eligible for a prorated refund for the current term. Also, cancellation will reduce the warranty coverage from a limited lifetime warranty to a one-year warranty from the purchase date. Membership plans require a minimum one-year commitment, and cancelling early may result in a termination fee equal to the balance owed for the first year, but after the first year, no termination fees apply.
Burst Oral Care's membership requires a minimum commitment of one year, with payment divided into four installments. Members can cancel at any time, but if cancellation occurs before the full year is paid, a one-time termination fee equal to the remaining balance for the year will be charged to cover the Starter Kit cost. There are no cancellation fees if the membership is cancelled after the fourth payment within the first year.
To cancel your subscription with Burst Oral Care, you do need to log in to your account, which implies you will need your password. You can manage and cancel your subscription after logging in at this link: https://burstoralcare.com/tools/recurring/get-subscription-access. If you don't remember your password, you can reset it on their login page where a login code is sent via SMS or email. This means password or account access is required to cancel the subscription.
We've actually written a step by step guide on how to get a refund from Burst Oral Care. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Burst Oral Care subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Burst Oral Care account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Burst Oral Care online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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