The Ultimate Step by Step Guide to Cancelling a Candy Me Up Subscription or Membership (candymeup.com)
By
Bella K.
|
Published
September 6, 2025
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Updated
September 7, 2025
Candy Me Up is a fun subscription service that sends delicious candy straight to your door every month! They offer a variety of sweet treats and allow you to customize your candy box or choose a surprise selection. If you signed up for a subscription, that's why you might see a charge from them—it's for the latest box of goodies to satisfy your sweet tooth!
Cancelling a subscription with Candy Me Up generally involves a straightforward online process, but it may require navigating through their website or contacting customer service. Some users might find it slightly confusing depending on their familiarity with subscription services.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Candy Me Up subscription.
How to Cancel Candy Me Up: Step by Step
If you purchased through the Candy Me Up website:
Visit candymeup.com.
Log in to your account using your email and password.
Navigate to the Account Settings section.
Select Subscriptions.
Locate the subscription you wish to cancel.
Click on Cancel Subscription next to the relevant service.
Follow the prompts to confirm the cancellation.
You will receive a confirmation email of your cancellation.
If you purchased through the Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top of the screen.
Select Subscriptions.
Find and select your Candy Me Up subscription.
Tap on Cancel Subscription.
Confirm the cancellation in the popup message.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find your Candy Me Up subscription.
Tap on Cancel Subscription.
Follow the instructions to confirm cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Click on Settings (gear icon) in the upper right corner.
Select Payments from the menu.
Click on Manage Automatic Payments.
Find and select your Candy Me Up subscription.
Click Cancel and confirm the cancellation.
How to Contact Candy Me Up
If you need assistance, here's how you can get in touch with Candy Me Up's support team.
Contact during off-peak hours to avoid long wait times and get more attentive service.
Prepare specific cancellation language beforehand, such as "I want to cancel my subscription effective immediately."
Be assertive but polite—a friendly approach often yields better results.
Ask to confirm your cancellation in writing to ensure you have proof.
Use social media to escalate the issue if customer service is unresponsive.
Inquire about a confirmation email after cancellation to keep records clear.
Document the date and time of your call or communication for future reference.
Be persistent—if the first representative is unhelpful, don't hesitate to ask for a supervisor.
Check if there’s a trial period to potentially avoid fees.
Consider disabling auto-renewal as a preliminary step before cancelling.
Look for hidden fees or penalties in the terms and mention them if necessary.
Use a friendly tone to discuss your reasons, like financial difficulties, which can sometimes result in an offer to pause the account instead.
Leverage any online chat option for potentially quicker responses.
Engage with other users on forums to learn from their experiences or ask for tips they found effective.
Be firm about wanting the cancellation and avoid being side-tracked by upselling.
Why Do People Request Refunds from Candy Me Up
Cost is too high and affects budget.
Lack of variety in candy options offered.
Quality of candy not as expected.
Changes in personal preferences for sweets.
Infrequent usage leading to waste.
Difficulty in cancelling or managing subscription.
Concerns about health and dietary restrictions.
Occasional promotions make it feel less valuable.
Shipping issues or delays impacting satisfaction.
Customer service experience was unsatisfactory.
Candy Me Up Refund Script
Script
Copy
Dear Candy Me Up, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Candy Me Up Refund Policy
Candy Me Up allows members to cancel their subscription at any time without penalties. To ensure the cancellation is processed, members must submit their request prior to the next billing cycle. Once canceled, access to membership benefits will continue until the end of the current billing period.
The Easiest Way to Get a Candy Me Up Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Candy Me Up—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Candy Me Up might implement tactics that complicate cancellation, such as requiring multiple steps or offering incentives to stay if you attempt to opt-out. Carefully review the terms to ensure there are no hidden contracts or early cancellation fees that could catch you off guard. Always check the fine print regarding billing cycles and notice periods to avoid unexpected charges.
Cost is too high and affects budget.
Lack of variety in candy options offered.
Quality of candy not as expected.
Changes in personal preferences for sweets.
Infrequent usage leading to waste.
Difficulty in cancelling or managing subscription.
Concerns about health and dietary restrictions.
Occasional promotions make it feel less valuable.
Shipping issues or delays impacting satisfaction.
Customer service experience was unsatisfactory.
Account username or email address
Password
Subscription or membership type
Billing cycle information
Last transaction date
Payment method used
Reason for cancellation
Customer support contact number
Cancellation confirmation policy
Any promotional codes associated
Before canceling your Candy Me Up subscription, be aware that you will lose access to exclusive candy selections, special members-only discounts, and promotional offers tailored for subscribers. Consider the impact on any ongoing orders or quarterly themed boxes you've enjoyed. Additionally, if you're on a yearly plan, check the terms regarding refunds or any cancellation fees that may apply. Lastly, remember that re-subscribing may not restore your previous perks, so weigh your options carefully!
Candy Me Up allows members to cancel their subscription at any time without penalties. To ensure the cancellation is processed, members must submit their request prior to the next billing cycle. Once canceled, access to membership benefits will continue until the end of the current billing period.
To cancel your subscription for Candy Me Up, you will need to log in to your account, which requires your password. If you've forgotten it, you can easily reset your password using this link: [Reset Password](https://candymeup.com/reset-password). Having your password ensures your account security during the cancellation process.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Candy Me Up subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Candy Me Up account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Candy Me Up online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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