Characters Unlimited designs and builds affordable, life-sized animated and talking characters like animatronic people, animals, dinosaurs, and fortune teller machines. They offer custom character creation and have popular products like the Zoltar Speaks® fortune teller. Customers receive a one-year warranty on products, and there are pricing sheets and financing options available. If you’re getting billed by them, it’s likely for a custom character order or one of their animatronic creations, which can be financed or purchased outright.
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Cancellation requires contacting customer service via email or social media direct message rather than an immediate online cancel option, which adds complexity and waiting time. However, responses are generally timely and cancellations are usually confirmed the next day.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Characters subscription.
How to Cancel Characters: Step by Step
If you purchased through CharactersUnlimited.com:
- Visit the Characters Unlimited website at charactersunlimited.com.
- Log in to your account using your credentials.
- Navigate to the account settings or subscription section.
- Select the membership or subscription you wish to cancel.
- Click on the cancel option and follow the prompts to confirm cancellation.
- Check your email for a confirmation message regarding the cancellation.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your name at the top.
- Tap Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm the cancellation when prompted.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the Menu icon (three horizontal lines).
- Select Subscriptions.
- Choose the subscription you wish to cancel.
- Tap Cancel Subscription.
- Follow the prompts to complete the cancellation process.
If you need assistance, here's how you can get in touch with Characters's support team.
Tips and Tricks for Getting a Characters Refund
- Call multiple representatives (at least three times) and get their names, dates, and times of each conversation to document your cancellation attempts.
- Email the company citing any recurring failed system issues or difficulties you encountered, asking firmly for cancellation confirmation.
- Threaten to dispute charges with your credit card company if they do not cancel the subscription promptly and keep records of all communications.
- Use virtual credit cards (e.g., Privacy.com) when signing up; pause or deactivate the card to stop future charges easily.
- Change your address to a state like California where laws require companies to allow online cancellation, which can give you more cancellation options.
- Block the charge or cancel your credit card as a last resort if cancellation fails, but notify the credit card issuer of your legitimate cancellation attempts to avoid complications.
- Do not give reasons for cancellation to avoid opening negotiations or retention offers; be firm and direct about your desire to cancel.
- Escalate to supervisors or higher-level customer service if initial representatives refuse or stall on cancellation.
- Keep detailed records of phone calls, emails, names, dates, and times in one folder to support disputes if necessary.
- Timing can matter: Call during weekdays and earlier in the day for better chances of responsive representatives.
Why Do People Request Refunds from Characters
- Price increases that surprise or exceed customer expectations.
- Lack of perceived value in the subscription compared to its cost.
- Financial constraints or budget tightening leading to cutting non-essential expenses.
- Customer achieves their initial goal and no longer needs the service.
- Usability issues or difficulty using the website or service.
- Insufficient options to customize or edit the subscription plan.
- Changes in personal needs or preferences over time.
- Disappointment with the product or service quality.
- Lack of ongoing value delivery leading to dissatisfaction.
- External factors such as economic downturns or lifestyle changes.
Characters Refund Script
Script
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Dear Characters, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Characters Refund Policy
Characters Unlimited does not offer refunds on memberships, subscriptions, or deposits for fortune telling machines, penny machines, or characters as all payments in these categories are non-refundable. For other products like fortune cards or apparel, refunds are only issued if there was an error on their part, such as sending the wrong or defective item. To address cancellations or returns, customers must contact their support with order details for further instructions.
The Easiest Way to Get a Characters Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Characters—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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