The Ultimate Step by Step Guide to Cancelling a chatbot Subscription or Membership (chatbot.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
ChatBot.com offers an easy-to-use AI chatbot service that helps businesses automate customer chats. They have different subscription plans starting from $52 a month for small businesses, with features like creating chatbots, handling chats, and team collaboration. If you see a charge from them, it’s likely from one of these plans where you pay monthly for how many chats your bots handle. They also offer a free 14-day trial and you can cancel anytime without hidden fees.
The cancellation process on chatbot.com requires contacting support via chat or email, which is straightforward but involves a step of waiting for support response. The instructions are clear and there is no indication of complicated steps, so it is relatively easy for a consumer to cancel the subscription.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a chatbot subscription.
How to Cancel chatbot: Step by Step
If you purchased through Chatbot.com:
Click on the chat widget located in the bottom right corner of the website.
Contact the support team and request to cancel your subscription.
Alternatively, you can send an email to support@chatbot.com requesting cancellation.
Take note that your account will remain active until the end of the current billing cycle.
How to Contact chatbot
If you need assistance, here's how you can get in touch with chatbot's support team.
Misleading advertising - Expectations set by marketing are not met in reality.
Inactivity penalties or restrictions - Some services may impose limits or fees for inactivity, encouraging cancellations.
chatbot Refund Script
Script
Copy
Dear chatbot, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
chatbot Refund Policy
ChatBot.com allows you to cancel your subscription at any time by contacting support via the chat widget or email. After cancellation, your account remains active until the end of the current billing cycle, and there are no charges beyond that period.
The Easiest Way to Get a chatbot Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from chatbot—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
ChatBot.com allows you to cancel your subscription at any time, but the subscription remains active until the end of the current billing cycle. There are no lock-in contracts or early cancellation fees, but you must contact support via their chat widget or email to unsubscribe. It's important to be aware that while you can stop future billing immediately, you won't receive a refund for the remaining days of your active subscription period.
Cost concerns - The subscription or membership is too expensive or no longer fits the budget.
Lack of use - Customers don’t use the service or product enough to justify the ongoing expense.
Poor customer service - Negative experiences with support or unresolved issues lead to cancellations.
Dissatisfaction with product quality - The service or product does not meet expectations or has quality issues.
Better alternatives - Customers find a more attractive or affordable competitor.
Complex cancellation process - Frustration with difficult or unclear cancellation steps prompts requests for refunds instead.
Change in personal circumstances - Life changes such as moving, job loss, or health issues cause customers to cancel memberships.
Technical issues - Persistent app, website, or service interruptions or bugs result in dissatisfaction.
Trial period ended - Customers forget to cancel after free trials and request refunds when charged.
Lack of features - Essential features are missing or the service is too limited for the customer’s needs.
Unwanted automatic renewals - Subscriptions renewing without clear reminders cause surprises and cancellations.
Privacy concerns - Worries about data security or sharing personal info lead to cancellations.
Misleading advertising - Expectations set by marketing are not met in reality.
Inactivity penalties or restrictions - Some services may impose limits or fees for inactivity, encouraging cancellations.
Account email address associated with your ChatBot.com subscription
Account username or login ID (if applicable)
Subscription or plan details (such as the type of plan being cancelled)
Request for cancellation (a clear statement you want to cancel)
Optional: Reason for cancellation (if you wish to provide feedback)
When you cancel your ChatBot.com subscription, you can do so at any time by contacting support through the chat widget or email. Your account will remain active until the end of the current billing cycle, so you can continue using the service until then. After cancellation, you lose access to any paid subscription features such as advanced chatbot capabilities and premium integrations that come with your plan. If you want to permanently delete your account, you must contact support or make a request in your account settings. Additionally, sharing feedback during cancellation is encouraged to help improve the product.
ChatBot.com allows you to cancel your subscription at any time by contacting support via the chat widget or email. After cancellation, your account remains active until the end of the current billing cycle, and there are no charges beyond that period.
You do not need your password specifically to cancel your ChatBot.com subscription. Cancellation can be done by contacting their support team via the chat widget or email. However, if you do need to reset your password for any reason, you can do so at https://chat.chatbotapp.ai/forgot-password where you enter your email to get a reset link.
We've actually written a step by step guide on how to get a refund from chatbot. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your chatbot subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your chatbot account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel chatbot online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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