Citizen Meds offers prescription medications in various forms like pills, injections, and lotions to help with health goals such as weight loss, sexual health, energy, and more. They have a subscription option where you get your meds shipped about every 25 days, and you get 20% off on these recurring orders. Subscribers are billed automatically on a schedule but can cancel anytime with a 48 hour notice before the next billing. So if you're seeing charges from Citizen Meds, it's likely for your regular medication subscription that helps keep your treatments consistent and convenient.
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To cancel a subscription, the user must email the company at least 48 hours before the next billing cycle, which is every 25 days. The cancellation request process is simple but requires advance notice and use of email, which may not be instant or straightforward for all users.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a citizenmeds subscription.
How to Cancel citizenmeds: Step by Step
If you purchased through Credit/Debit Card:
- Log in to your account at citizenmeds.com/my-account.
- Navigate to the Subscriptions section.
- Locate the subscription you wish to cancel.
- Select Cancel Subscription and confirm your choice.
- Check your email for a confirmation of the cancellation.
If you purchased through Email:
- Email Citizen Meds at info@citizenmeds.com.
- Include your name, date of birth, and a request to cancel your subscription.
- Wait for a response to confirm your cancellation.
If you need assistance, here's how you can get in touch with citizenmeds's support team.
Tips and Tricks for Getting a citizenmeds Refund
- Email cancellation requests clearly and firmly, stating you want to cancel immediately and not be charged further.
- Send cancellation emails during weekdays and business hours to increase chances of quick response.
- Follow up persistently via email every few days if no response.
- Use a polite but assertive tone—avoid aggressive language but show you are serious to escalate the matter if needed.
- Document all communications including emails sent and replies received for proof.
- If emails fail, mention intention to dispute charges with bank or payment provider as a last resort to prompt cancellation.
- Check for automatic renewal dates and cancel just before those dates to avoid extra unwanted charges.
- Some users have reported no phone support, so email is primary channel; do not rely on calls since they may not be answered.
- Be aware of potential subscription terms however ignore official policy language and focus on persistence and documentation.
Why Do People Request Refunds from citizenmeds
- Poor communication and slow response times: Customers report 3-4 days response for emails and non-responsive phone support with full voicemail.
- Unexpected subscription price increases: Charges unexpectedly double or significantly rise each month without clear prior notice.
- Confusion about subscription terms: Automatic dose increases each month unless explicitly declined via email causes dissatisfaction.
- Shipping delays and issues: Orders take longer than expected to process; promised corrections in charges are not applied.
- Lack of accreditation and trust issues: The company has a BBB 'F' rating, contributing to customer distrust.
- Frustration with customer service: Customers must repeatedly contact support about billing and shipping problems without satisfactory resolution.
- Receiving less product than promised: Reports of receiving only a fraction of the medication ordered.
citizenmeds Refund Script
Script
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Dear citizenmeds, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
citizenmeds Refund Policy
Citizen Meds has a no refund policy as their medications are ordered specifically per patient and cannot be refunded once started. Any orders not approved by the physician are instantly refunded, but active prescriptions can be used until their expiration date. There is no indication of a recurring membership subscription, and cancellations of orders are processed only if not approved by the physician.
The Easiest Way to Get a citizenmeds Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from citizenmeds—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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