ClearPlay is a service that helps you watch movies and TV shows without scenes or language you don’t want to see. It works with popular streaming platforms like Amazon, Netflix, Disney Plus, and more. You can try it free for 30 days, and after that, subscriptions cost $7.99 per month or $79.99 per year. You get to skip or mute unwanted content, and you can cancel anytime if you choose the monthly plan.
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The cancellation process is straightforward and clearly outlined on the website, requiring only a few clicks to reach the cancel membership button and confirm cancellation. There are no hidden steps or need for customer service intervention, making it relatively easy for a consumer to cancel the subscription.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a ClearPlay subscription.
How to Cancel ClearPlay: Step by Step
If you purchased through ClearPlay directly:
- Go to https://web.clearplay.com.
- Click My Account on the top-right corner.
- At the bottom (Membership), click Change.
- Click the Cancel Membership button.
- Confirm the cancellation by clicking the Cancel Membership button again if prompted.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name.
- Tap Subscriptions.
- Select the ClearPlay subscription.
- Tap Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines).
- Tap Subscriptions.
- Select the ClearPlay subscription.
- Tap Cancel subscription.
- Follow the on-screen instructions to complete the cancellation.
If you purchased through Roku:
- Go to my.roku.com/subscriptions.
- Log in with your Roku account.
- Under Active subscriptions, find ClearPlay.
- Select Manage subscription.
- Click Cancel subscription and confirm the cancellation.
If you need assistance, here's how you can get in touch with ClearPlay's support team.
Tips and Tricks for Getting a ClearPlay Refund
- Initiate cancellation just before the next billing cycle to avoid being charged for the next period.
- Use clear and concise language stating that you want to cancel immediately and request confirmation via email or chat.
- Be persistent and escalate by asking for supervisors or managers if the initial agent resists or delays the cancellation.
- Leverage the refund window if available (e.g., 60 days) to get a refund after cancellation if recently charged.
- Document every communication including dates, times, agent names, and confirmation numbers.
- Use online forums and Reddit threads to find current agent tactics and share your experience to gain leverage.
- Be firm and confident—some users reported success after repeating their cancellation request multiple times.
- Try calling during business hours for live support rather than relying on emails or automated systems to get faster response.
- Ask explicitly if the membership will renew automatically and demand cancellation of any automatic renewal agreement.
- If offered promotions or free extensions on cancellation requests, evaluate if it is worth accepting or insist on straightforward cancellation.
Why Do People Request Refunds from ClearPlay
- Content filtering dissatisfaction: ClearPlay player was sometimes "jumpy" and did not filter content as thoroughly as users desired.
- Poor execution: Users felt the service's concept was good, but execution was poor on many films.
- Financial waste: Some users felt it was a waste of money and chose to stop using the service.
- Occasional use: Some customers only subscribed intermittently and canceled in between, finding continuous subscription unnecessary.
- Disassociation from the company's affiliations: A user mentioned canceling due to disagreement with the organization's reputation and ethics unrelated directly to the product quality.
- Initial product issues: Early versions of ClearPlay did not work as well as later ones, causing early cancellations.
ClearPlay Refund Script
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Dear ClearPlay, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
ClearPlay Refund Policy
ClearPlay's monthly membership automatically renews but can be cancelled at any time. For prepaid annual memberships, if you are unsatisfied within the first 30 days, you may contact ClearPlay Customer Support for a full refund. Additionally, any ClearPlay Blu-ray/DVD player ordered directly from ClearPlay.com can be returned within 30 days for a full refund, including any membership purchased within that period.
The Easiest Way to Get a ClearPlay Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from ClearPlay—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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