Close is a company that offers a subscription-based service mostly aimed at teams using their CRM (customer relationship management) software. You might see a charge from them because they bill based on the number of users on your team, and whether you choose to be billed monthly or yearly. They also allow you to manage multiple organizations under one account with one combined invoice. If you ever need to change your plan, add or remove users, or adjust payment methods, you can do so easily online, and they send reminders if payments don't go through.
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The cancellation process for Close.com is straightforward and can be completed by an admin user directly via the account settings under the Billing and Plan sections, without the need to contact support. The interface allows for simple cancellation or undoing cancellation before the billing period ends, making it relatively easy for a consumer.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Close subscription.
How to Cancel Close: Step by Step
If you purchased through Close.com:
- Log in to your Close account.
- Navigate to Settings.
- Click on Billing.
- Go to the Plan section.
- Select Cancel your account.
- Confirm your cancellation.
- Your account will be canceled at the end of the current billing period, but you will retain access until that time.
- Ensure you are assigned an Admin role to perform this action.
- It is recommended to perform a full activities export prior to cancellation.
If you purchased through another method:
- Visit the respective platform used for the purchase (e.g., Apple App Store, Google Play).
- Locate the subscriptions or billing settings.
- Find your subscription to Close.com.
- Select Cancel Subscription.
If you need assistance, here's how you can get in touch with Close's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Close Refund
- Contact support directly via email or phone and be clear about your intent to cancel immediately.
- Use firm, unambiguous language such as "I want to cancel my subscription effective immediately" and avoid providing reasons that might invite retention offers.
- Escalate to a manager or supervisor if front-line support resists cancellation.
- Request written confirmation of the cancellation to avoid unwanted charges later.
- Cancel during business hours for faster response and to avoid delays from after-hours or weekends.
- Follow up if you continue to be billed despite cancellation requests, including disputes with your bank if necessary.
- Use recorded proof of cancellation requests when possible, such as email threads or call recordings.
- Be persistent but polite as some users report that repeated contact is necessary.
- Use any built-in account management cancellation features as a backup, but don’t rely on them solely if the company is uncooperative.
- Know your billing cycle and timing to avoid charges after cancellation.
Why Do People Request Refunds from Close
- Pricing concerns leading to dissatisfaction with the cost value ratio
- Technical issues and software bugs that disrupt user experience
- Dissatisfaction with features or missing key functionalities expected or needed
- Poor user experience and pain points during usage
- Switching to competitor products perceived as better or more suitable
- Inadequate customer support or poor quality of service assistance
- Budget cuts or financial constraints forcing subscription cancellations
- Weak or lacking integrations with other needed software tools
- Failure to achieve desired outcomes or expected results from using the service
- Customers going out of business or no longer needing the service (uncontrollable reason)
Close Refund Script
Script
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Dear Close, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Close Refund Policy
Close.com allows account cancellation through Settings > Billing > Plan > Cancel your account. The account remains active with full access until the end of the current billing period (monthly or annual), and cancellation can be reversed anytime before it takes effect. An Admin role is required to cancel, and it's recommended to export all activities before cancellation; phone numbers can be ported out with support assistance.
The Easiest Way to Get a Close Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Close—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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