The Ultimate Step by Step Guide to Cancelling a CMSurveys Subscription or Membership (cmsurveys.ca)
By
Bella K.
|
Published
August 22, 2025
|
Updated
August 23, 2025
CMSurveys at cmsurveys.ca helps businesses gather feedback from their customers through easy-to-use surveys. They offer subscription plans that allow companies to regularly get insights to improve their services. If you see a charge from them, it likely means a company you interacted with is using their service to understand your experience better.
Canceling a subscription can be convoluted due to multiple steps involved, including navigating through account settings or needing to contact customer support. Users may also encounter pushback or offers to retain their subscription which can complicate the process further.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a CMSurveys subscription.
How to Cancel CMSurveys: Step by Step
If you purchased through the CMSurveys website:
Go to the CMSurveys website at cmsurveys.ca.
Log in to your account using your email and password.
Navigate to the Account Settings section.
Select Manage Subscriptions from the menu.
Locate the subscription you wish to cancel and click on Cancel Subscription.
Follow the prompts to confirm the cancellation.
Check your email for a confirmation message regarding your subscription cancellation.
If you purchased through PayPal:
Go to the PayPal website at paypal.com and log in to your account.
Select Settings (gear icon) at the top right corner.
Click on Payments in the menu.
Under Manage automatic payments, find CMSurveys.
Select the CMSurveys subscription and click on Cancel.
Follow the prompts to confirm cancellation.
If you purchased through Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your Name at the top of the screen.
Select Subscriptions.
Find and select the CMSurveys subscription.
Tap on Cancel Subscription.
Confirm your cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left.
Select Subscriptions.
Find your CMSurveys subscription in the list.
Tap on Cancel Subscription.
Follow the prompts to confirm your cancellation.
How to Contact CMSurveys
If you need assistance, here's how you can get in touch with CMSurveys's support team.
Use calm and polite language when speaking to customer service; it may yield better results.
Ask to speak to a supervisor if the initial representative cannot help you.
Be wary of automatic renewals and check for any hidden fees.
Document everything; keep a record of dates, times, and names of anyone you speak to.
Call during off-peak hours to avoid long wait times and ensure better assistance.
Request a confirmation email once your cancellation is processed.
If difficulties arise, mention that you are considering posting your issue on social media to escalate the response.
Utilize the company’s chat feature if available, as it can speed up the cancellation process.
Try cancelling on the last day of the billing cycle to avoid being charged again.
If cancelling via phone, have your account details ready to speed up the process.
Mention financial constraints or that you're not using the service to leverage a faster cancellation.
If you encounter resistance, ask for the cancellation policy to ensure you’re following proper procedures.
Check if any special offers are tied to your membership that might apply to your cancellation request.
Use template cancellation letters that others have found effective in online forums.
Why Do People Request Refunds from CMSurveys
Financial constraints making it difficult to maintain subscriptions.
Lack of use resulting in wasted money.
Change in personal interests leading to decreased relevance.
Simplifying expenses by cutting unnecessary bills.
Poor customer service experiences prompting cancellations.
Technical issues with accessing content or features.
High renewal rates compared to initial offers.
No perceived value from the service or product.
Preference for alternatives that offer better quality or pricing.
Relocation affecting availability or relevance of services.
CMSurveys Refund Script
Script
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Dear CMSurveys, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
CMSurveys Refund Policy
CMSurveys allows members to cancel their subscription at any time through their account settings. Upon cancellation, access to features will remain active until the end of the current billing period, ensuring that members receive the full value of their subscription. No further charges will be incurred after cancellation confirmation.
The Easiest Way to Get a CMSurveys Refund
If you're frustrated trying to cancel your subscription, membership, or bill from CMSurveys—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Beware that CMSurveys may employ tactics such as requiring users to navigate through multiple pages or answer survey questions before accessing the cancellation option, making it frustrating to unsubscribe. Additionally, check for any hidden terms regarding early cancellation fees or contract obligations, which could trap you into continuing payments even if you intend to cancel immediately.
Financial constraints making it difficult to maintain subscriptions.
Lack of use resulting in wasted money.
Change in personal interests leading to decreased relevance.
Simplifying expenses by cutting unnecessary bills.
Poor customer service experiences prompting cancellations.
Technical issues with accessing content or features.
High renewal rates compared to initial offers.
No perceived value from the service or product.
Preference for alternatives that offer better quality or pricing.
Relocation affecting availability or relevance of services.
Email address associated with the account
Password for account access
Subscription type (e.g., monthly, yearly)
Billing information (e.g., last four digits of credit card)
Transaction ID for the last payment
Reason for cancellation
Account username or ID
Contact details for confirmation
Before cancelling your CMSurveys subscription, be aware that you'll lose access to exclusive surveys and the opportunity to earn rewards. Additionally, any accumulated points may expire upon cancellation, so consider redeeming them beforehand. Check the cancellation policy to understand any potential fees or notice periods required. Lastly, you might want to review whether you're in the middle of a promotional period that could affect your decision.
CMSurveys allows members to cancel their subscription at any time through their account settings. Upon cancellation, access to features will remain active until the end of the current billing period, ensuring that members receive the full value of their subscription. No further charges will be incurred after cancellation confirmation.
To cancel your subscription with CMSurveys, you'll need to log into your account, which requires your password. If you’ve forgotten your password, you can reset it by visiting [this link](https://cmsurveys.ca/reset-password). If you require further assistance, you can reach out to their support team for help.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your CMSurveys subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your CMSurveys account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel CMSurveys online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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