The Ultimate Step by Step Guide to Cancelling a CoinTracker Subscription or Membership (cointracker.io)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 10, 2025
CoinTracker is a service that helps people keep track of their cryptocurrency portfolio and simplifies tax reporting for crypto transactions. They offer one free plan and six paid plans, which are billed annually. The plans vary based on how many crypto transactions you've done in the past year and include features like portfolio tracking, tax reports, and advanced tools in higher-tier plans. So if you see a billing from CoinTracker, it's likely from a yearly subscription for using their tax and portfolio management tools for your crypto investments.
The cancellation process is straightforward with clear steps accessible through the user account interface, requiring only a few clicks and confirmation.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a CoinTracker subscription.
How to Cancel CoinTracker: Step by Step
If you purchased through CoinTracker website:
Sign in to your CoinTracker account.
Click on the account section suitable for your plan:
For Pro or Enthusiast Plan: Click Legacy and under the Enhanced CoinTracker banner, click the provided link.
For Personal Plan: Click Account and then Subscription plans.
For Enterprise Plan: Click on your organization's name, then Subscription Plans.
Click on Manage subscription.
Click on Cancel subscription.
ClickCancel subscription again to confirm your cancellation.
Auto-renew will be turned off, but you’ll still have access to your account until the end of the billing cycle.
How to Contact CoinTracker
If you need assistance, here's how you can get in touch with CoinTracker's support team.
Email support repeatedly to request cancellation and emphasize you are within the 30-day money-back period.
Dispute the charge with your credit card company if support is unresponsive or refuses refund.
Cancel subscription before the tax year renewal date to avoid automatic charges for the next tax year.
Be explicit and firm in your communication, clearly stating you want cancellation and a refund.
Escalate by filing complaints if initial support interactions fail.
Check payment method statements and prepare to use credit card disputes as leverage.
Manually report your taxes if CoinTracker refuses to refund or cancels unpredictably.
Timing matters: Cancel well in advance of renewal, as some users were charged despite cancelling before expiration.
Do not rely solely on automated cancellation options; follow up with emails to confirm cancellation and refund status.
Why Do People Request Refunds from CoinTracker
Unexpected charges after cancellation due to misunderstanding of terms.
Subscription limited to tax year causing renewal requirements that users find inconvenient.
Users with few transactions prefer to report taxes themselves rather than pay for subscription.
High cost of subscription, especially for users with heavy trading.
Discrepancies between CoinTracker data and actual transaction records from exchanges.
Refusal to provide tax documents without renewing subscription leads to frustration.
Poor customer support experienced when issues arise or cancellations are requested.
Incorrect tax data provided resulting in denied cancellation requests.
Demand for large payments before releasing user funds, causing distrust and cancellations.
CoinTracker Refund Script
Script
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Dear CoinTracker, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
CoinTracker Refund Policy
CoinTracker's cancellation policy for Base, Prime, and Ultra plans includes a 30-day refund window if no tax forms or capital gains CSV files have been downloaded, and refund requests must be made through their chatbot, Chatoshi. Legacy Pro and Enthusiast plans, billed monthly, do not offer refunds but can be upgraded or canceled at any time with instructions provided. After cancellation, users retain access until the end of the billing cycle.
The Easiest Way to Get a CoinTracker Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from CoinTracker—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
CoinTracker allows cancellation of subscriptions at any time without lock-ins or early-cancellation fees; however, plans auto-renew annually, so cancelling stops auto-renewal but does not refund the current billing cycle. Refunds are only provided within 30 days of purchase if no tax forms or gains CSVs have been downloaded, and refund requests must be made via their chatbot. The potential pain point is that you may be charged for the entire billing period even if you cancel, and refund eligibility is quite restricted.
Unexpected charges after cancellation due to misunderstanding of terms.
Subscription limited to tax year causing renewal requirements that users find inconvenient.
Users with few transactions prefer to report taxes themselves rather than pay for subscription.
High cost of subscription, especially for users with heavy trading.
Discrepancies between CoinTracker data and actual transaction records from exchanges.
Refusal to provide tax documents without renewing subscription leads to frustration.
Poor customer support experienced when issues arise or cancellations are requested.
Incorrect tax data provided resulting in denied cancellation requests.
Demand for large payments before releasing user funds, causing distrust and cancellations.
Sign-in credentials (email address and password) to access your CoinTracker account
Access to your Account or Organization page (for Enterprise users)
Ability to navigate to Subscription Plans or Manage Subscription
Confirmation of cancellation by clicking 'Cancel subscription' or 'Cancel plan' again on the confirmation screen
Knowledge of which account or organization you want to cancel, if you manage multiple
Access through a web browser (some features/processes may not be available in the mobile app)
Before canceling your CoinTracker subscription, note that your auto-renew will be turned off but you will still have access to your current plan until the end of the billing cycle. After cancellation, you will be downgraded to the free plan, which limits you to connecting up to five wallets and viewing only basic portfolio information. The free plan restricts access to downloading tax forms, performance tracking over time, and has a transaction limit of 25 transactions, which may impact comprehensive tax reporting and portfolio management. Additionally, free plan users get slower customer support response times and lose advanced features like integration with TurboTax and H&R Block, tax-loss harvesting tools, DeFi and NFT tracking, and advanced analytics.
CoinTracker's cancellation policy for Base, Prime, and Ultra plans includes a 30-day refund window if no tax forms or capital gains CSV files have been downloaded, and refund requests must be made through their chatbot, Chatoshi. Legacy Pro and Enthusiast plans, billed monthly, do not offer refunds but can be upgraded or canceled at any time with instructions provided. After cancellation, users retain access until the end of the billing cycle.
To cancel your CoinTracker subscription, you need to sign in to your CoinTracker account, which means you do need your password. The cancellation process requires you to navigate through your account settings to manage and cancel your subscription. If you've forgotten your password, you can reset it here: https://app.cointracker.io/forgot-password. This ensures your subscription is securely managed and cancelled by you.
We've actually written a step by step guide on how to get a refund from CoinTracker. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your CoinTracker subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your CoinTracker account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel CoinTracker online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
CoinTracker charges on statements could appear as: COINTRACKER.IO COINTRACKER COINTRACKER*IO COINTRACKER SUBSCRIPTION COINTRACKER PAYMENT COINTRACKER CHARGE or variations including the company name and mention of subscription or payment.
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