Colossyan is a company that offers an AI-powered video platform where you can create high-quality videos using AI avatars and text-to-speech technology, saving you a lot of time and money. They provide subscription plans starting at $19, with options for free trials, and the subscription automatically renews unless you cancel. You might see charges from them if you’re using their service to make videos for work, learning, or marketing. Their plans help teams from different departments like sales, HR, and marketing create videos easily and quickly.
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The cancellation process is straightforward and can be done through the user's account settings by selecting Cancel subscription. The user only needs to navigate to their plan and confirm the cancellation which will stop automatic renewal at the end of the current paid term.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a colossyan subscription.
How to Cancel colossyan: Step by Step
If you purchased through Colossyan.com:
- Log in to your Colossyan account at colossyan.com.
- Click on your initials or profile icon located at the top-right corner of the page.
- Select Payments from the dropdown menu.
- Click on Cancel. Your cancellation will take effect at the end of your current billing cycle.
If you need assistance, here's how you can get in touch with colossyan's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a colossyan Refund
- Be polite but firm in all communications; avoid aggression to maintain goodwill.
- Contact support early, ideally shortly after billing or trial end, as timing increases refund and cancellation success.
- Use multiple contact methods: email (support@colossyan.com), live chat on their website, and escalate to social media or higher management if needed.
- Document all interactions with timestamps and names of support personnel for record-keeping and escalation.
- Clearly state the issue and request a specific refund or cancellation amount; vague requests are less effective.
- Reference payment details such as purchase date, and reasons like "renewed without notice" or "unused account" to justify cancellation/refund.
- Be persistent but patient: follow up regularly without spamming to keep your request active.
- Look for and mimic user testimonials or successful refund request language from forums or Reddit for effective phrasing.
- Escalate politely to higher management or supervisors if frontline support is unhelpful.
- Understand refund eligibility: full refund usually only within 14 days of purchase and less than 10 minutes of video generated; partial refunds might be possible later.
- If purchased via Apple or Google Play: use respective subscription management settings to request cancellation and refund.
- Phone support is limited or unavailable; prioritize email and chat.
- Sample script tactic: Politely explain accidental charge or billing issue, request refund explicitly, thank them, and ask for prompt response.
Why Do People Request Refunds from colossyan
- Refund claim sent after 14 days from purchase, beyond the refund eligibility period.
- More than 10 minutes of customer created videos generated, which disqualifies full refund.
- Subscription to an Enterprise Plan, which is not eligible for refunds under policy.
- Withdrawal by EU or UK consumers within 14 days allowing refund by law without reason, but may lead to pro-rated refunds if video creation exceeds 10 minutes.
colossyan Refund Script
Script
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Dear colossyan, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
colossyan Refund Policy
Colossyan subscriptions automatically renew monthly or annually unless canceled before the renewal date. Customers can cancel their subscription at any time by logging into their account, but cancellation takes effect only at the end of the current subscription period, with no refunds for prepaid services. Refunds are available within 14 days of purchase under specific conditions, such as generating less than 10 minutes of videos and not having an Enterprise Plan; otherwise, no refunds are granted.
The Easiest Way to Get a colossyan Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from colossyan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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