Connected Investors is a platform that helps people find, analyze, and fund real estate investment deals. They offer subscription plans with different levels of features, including access for multiple users, data exports, and skip tracing services (which help find contact info on properties). You might be getting billed by them because you signed up for one of their subscription plans, which can be paid monthly or yearly, with a free 7-day trial available when you first join. They also offer extra services like additional data exports for small fees, and you can cancel anytime but keep access until the period you paid for ends.
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Cancellation is possible by calling a specific phone number, which adds a step beyond simple online self-service cancellation. The process is not instant and users report waiting for callbacks, indicating some difficulty and delay in confirmation, but it is straightforward once contact is made.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Connected Investors subscription.
How to Cancel Connected Investors: Step by Step
If you purchased through ConnectedInvestors.com:
- Log in to your account on Connected Investors.
- Navigate to your account settings or subscription management section.
- Look for an option to manage your subscription or billing information.
- Choose to cancel your subscription.
- Confirm the cancellation.
If you purchased through the Ci App:
- Open the Ci App on your device.
- Log in to your account.
- Go to settings or account options.
- Select subscription management.
- Follow the prompts to cancel your subscription.
If you purchased through phone or customer service:
- Call Customer Service at 888-777-2441.
- Provide your account information and request to cancel your subscription.
- Follow any additional prompts or verification steps given by the representative.
- Confirm your cancellation request.
If you need assistance, here's how you can get in touch with Connected Investors's support team.
Tips and Tricks for Getting a Connected Investors Refund
- Call directly and firmly request cancellation: Many users emphasize calling the customer service number (888-777-2441) as the primary step instead of email or online forms.
- Persist with follow-up calls: Users recommend multiple calls if the first call does not result in cancellation or confirmation. Promise of callbacks often go unfulfilled, so follow-up is crucial.
- Request written confirmation: Always ask for an email or message confirming subscription cancellation to avoid future charges.
- Cancel within the 7-day trial period: If possible, cancel during the free trial to avoid charges and request a refund promptly if billed.
- Express dissatisfaction and request refund politely but firmly: Users have found it helpful to mention the service was not as advertised or did not meet expectations when requesting cancellations and refunds.
- Use clear and direct language: State clearly "I wish to cancel my subscription immediately," and "Please confirm the cancellation and refund if applicable."
- Check billing cycles and time cancellations accordingly: To avoid being billed for a new period, users suggest requesting cancellations at least one business day prior to renewal dates.
- Escalate by mentioning BBB complaints or consumer protection if necessary: While direct escalation is rarely needed, mentioning willingness to file complaints can motivate faster resolution.
- Document all interactions: Keep records of times, dates, and names of representatives spoken to for reference if disputes happen.
- Use forum posts to publicly request cancellation if ignored: Posting on the Connected Investors forum or social media channels can sometimes provoke a quicker response.
Why Do People Request Refunds from Connected Investors
- No response from customer service when addressing billing inquiries.
- Dissatisfaction with service functionality, such as inability to look for properties or being repeatedly prompted to pay.
- Cancelling within the trial period after paying upfront but wanting a refund.
- General disinterest in continuing the service.
- Unauthorized continued billing despite cancellation requests.
- Listing customers' properties without consent, leading to unwanted calls and mail.
- Privacy concerns due to public listing of private property information.
- Safety concerns from unwanted publicity of private addresses.
- Disputes over refund policies, especially regarding timing and eligibility for refunds.
- Perceived misrepresentation or misleading marketing leading to dissatisfaction.
Connected Investors Refund Script
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Dear Connected Investors, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Connected Investors Refund Policy
Connected Investors operates on a prepaid billing basis, with automatic recurring charges according to the subscription agreement. Customers can cancel their accounts anytime without termination fees by providing timely notice, but there are no refunds or prorations for payments already billed. All outstanding invoices must be paid in full even after cancellation.
The Easiest Way to Get a Connected Investors Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Connected Investors—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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