Cook-new at cook-new.com offers a subscription service where users can try the service free for one day and then pay either €34.90 per month or €17.99 biweekly to keep access. The billing is automatic and customers are charged in their local currency. The service appears to be something consumers might sign up for with a mobile billing option. If you see a charge from them, it's likely for their ongoing subscription plan.
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Cancellation is relatively difficult due to strict cut-off times and the policy that refunds are not provided for first orders. The cancellation information is not clearly stated on the main site and is partially buried in terms and conditions, leading to user confusion and difficulty in the cancellation process.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a cook-new subscription.
How to Cancel cook-new: Step by Step
If you purchased through cook-new.com:
- Log in to your account on cook-new.com.
- Navigate to the Account Settings section.
- Locate the Subscriptions or Billing tab.
- Select the subscription you wish to cancel.
- Click on Cancel Subscription.
- Follow the prompts to confirm your cancellation.
If you purchased through an app store:
- Open the App Store or Google Play Store on your device.
- Go to your Account Settings.
- Select Subscriptions.
- Find the cook-new subscription in your list.
- Tap on it and select Cancel Subscription.
- Confirm the cancellation to stop future billing.
If you need assistance, here's how you can get in touch with cook-new's support team.
Email
The email is not available.
Site
The site is not available.
Tips and Tricks for Getting a cook-new Refund
- Time your cancellation carefully: Cancel or pause before the cut-off time, often 12pm the day before the next order, to avoid being charged.
- Wait for first delivery: You typically cannot cancel until after your first delivery, so plan accordingly.
- Use direct contact: If online cancellation is disabled or complicated, directly contact customer support to cancel or pause your subscription.
- Be clear and firm in language: Use straightforward language stating you want to cancel and expect no further charges or deliveries.
- Escalate if needed: If the first contact doesn’t work, ask to speak to a supervisor or use social media channels for faster resolutions.
- Keep records: Save emails, chat transcripts, or screenshots as proof of your cancellation request.
- Leverage public forums: Sharing your experience on Reddit or similar can sometimes prompt quicker company responses.
Why Do People Request Refunds from cook-new
- Cost considerations: The subscription may be considered expensive due to convenience and quality ingredients.
- Waste issues: Preportioned ingredients can spoil if unused, and there is significant plastic waste from packaging.
- Limited menu options: Meals may not match personal or cultural taste preferences.
- Lack of flexibility: Limited customization options for dietary restrictions or allergies and rigid delivery schedules.
- Challenges with kids: Meal choices might not suit children’s tastes, causing rejected meals and extra waste and cost.
cook-new Refund Script
Script
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Dear cook-new, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
cook-new Refund Policy
Cook New allows you to cancel your subscription or trial membership at any time. You can cancel through the link provided in your welcome email, on the FAQ page, or by contacting their support team. After cancellation, you will retain access to the services until the end of your paid subscription period, with no further fees charged beyond that.
The Easiest Way to Get a cook-new Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from cook-new—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
COOK NEW COOKNEW COM COOK-NEW COOKNEW
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