COS is a company where you can shop for clothing and accessories online and get your order delivered internationally. They offer multiple ways to pay like credit cards and digital wallets such as Apple Pay and PayPal. If you order online, you pay when you make the purchase, and you might see discounts during sales or with discount codes. COS does not have subscription services, so any billing you see is likely from the purchases you make on their site.
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The cancellation process requires contacting customer service by email or phone and providing personal details, then waiting up to 14 business days for processing, which is relatively slow and involves direct communication rather than instant online cancellation.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a COS subscription.
How to Cancel COS: Step by Step
If you purchased through COS directly:
- Navigate to the COS website at www.cos.com.
- Log in to your account using your credentials.
- Go to the 'Account' section of your profile.
- Select 'Membership' or 'Subscriptions' from the available options in your account dashboard.
- Find the subscription you wish to cancel and click on it.
- Follow the prompts to cancel the subscription. This may involve confirming your cancellation.
- Check your email for a confirmation of your cancellation.
If you purchased through another source:
- Contact COS customer service via email at customerservice.us@cosstores.com or phone at +1 (855) 842-1818 for assistance in canceling your subscription.
If you need assistance, here's how you can get in touch with COS's support team.
Tips and Tricks for Getting a COS Refund
- Initiate cancellation immediately after signing up to avoid forgetting and getting charged for another cycle.
- Use precise language like "cancel my subscription" or "stop recurring payments" when contacting support to avoid confusion.
- Document all communication including dates, times, and who you spoke to in case escalation is needed.
- Escalate to a supervisor or manager if front-line support refuses or delays cancellation.
- Check for cancellation buttons in your account profile or subscription page on the company website before contacting support.
- Attempt cancellation during business hours to get live support and faster responses.
- Use multiple contact methods such as phone, email, and chat if one doesn’t work.
- Be persistent and polite but firm—companies often hope you'll give up and continue paying.
- If offered retention deals, evaluate carefully but don’t accept under pressure if you truly want to cancel.
- Verify cancellation confirmation email or message and keep it as proof of cancellation.
- Monitor your bank or card statements post-cancellation for any incorrect charges.
- If unauthorized charges continue, dispute them with your bank or credit card provider citing your cancellation evidence.
- Timing your cancellation a day or two before renewal often prevents unwanted extra billing.
- Use social media to publicly call out uncooperative companies as this can hasten resolution.
Why Do People Request Refunds from COS
- Cost concerns: Membership fees may be seen as too expensive relative to the savings.
- Infrequent store visits: Members may not shop often enough to justify the membership cost.
- Duplicate purchases: Buying in bulk can lead to duplicates of items already owned.
- Relocation: Moving to a place without a nearby COS store or availability.
- Lack of satisfaction with products or services: Unhappy with the variety or quality of COS products.
- Better alternatives: Finding better prices or products elsewhere.
- Changes in personal shopping needs: Lifestyle or dietary changes may reduce the need for COS products.
- Customer service issues: Poor experience with staff or policies.
- Membership cancellation by the company due to misuse or policy violations.
COS Refund Script
Script
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Dear COS, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
COS Refund Policy
COS allows you to terminate your account and subscription at any time for any reason through your account settings on cos.com or by contacting their Customer Service. Cancellation requests may require providing personal details and can take up to 14 business days to be fully processed.
The Easiest Way to Get a COS Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from COS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
COS charges from cos.com could show up on your statement as: COS COS*COM COS.COM COS ONLINE COS RETAIL COS PAYMENT COS*PURCHASE COS*ORDER COS CHARGE COS*SHOP
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.